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Google redirect but scans are clean


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12 replies to this topic

#1 jalpert

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Posted 30 June 2011 - 06:24 PM

I've been getting redirected to various websites when clicking on search links using google. The most common site I'm redirected to is scour.com

I'm running AVG Free 2011 and I use Firefox as my browser. Operating system is Windows XP Professional (64-bit) Service Pack 2

I've run the following with nothing detected - Spybot, TDSSKiller, Malwarebytes and ESET online scanner

I'm not sure what steps I should take next.

Any help is appreciated.

Thanks!

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#2 aztecterp

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Posted 30 June 2011 - 06:44 PM

I've been infected with it for about a week now and nothing I've done so far has helped, including sKapersky TDSSkiller (I think that's what it's called), Hitman Pro 3.5, Malwarebytes, etc. I have even been working with Norton folks to remove it. They were very helpful in removing another virus XP antispyware 2011, but they so far haven't been able to conquer this bad boy. If you find any help, please let me know. I get around it by using the Cache on Google, but I cannot do normal searches on Google or other websearch tools.

#3 QuillNib

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Posted 30 June 2011 - 07:22 PM

am interesting in seeing your issue resolved as I have the same problem on a family laptop. I've scanned with everything and I'm just going to go ahead and wipe it and re-install; my IT boss says the same. This laptop doesn't have much so it's easy for me.

While you wait and get your help, the real reason I'm posting is give you a heads up about a few things in case it also happens to you and you haven't noticed.

1. For me, it's only happening in firefox. Thus, check if it happens on all your browsers of just one. Maybe there's a browser you can use problem-free while you get your help. :D

2. Redirect only happens if you click on the search result. If you HAVE to or happen to be using your "infected" browser, the sure way to avoid the redirect is to right click on the link, click "copy link location" or whatever it is to copy the destination, and paste it into the address bar. NOTE: This will NOT work if you already clicked the link; your browser will realize it goes somewhere else and gives you the link of where you are in fact going. Refreshing may or may not help.

3. As hinted above, if you know the site you're going for, just type into the address bar instead, eg. www.wikipedia.com instead of using Google to get there.

4. If you think you'll be ok with an older version, click the "cached" link. The redirect has not happened to me when going to the cached version of a page.


Like I said, this is how it works for me, so just a few "IN THE MEANTIME" sort of tips that'll hopefully ease your browsing. :)

Edited by QuillNib, 30 June 2011 - 07:23 PM.


#4 jalpert

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Posted 02 July 2011 - 06:29 PM

Since I originally posted this, I've found a few other things that may explain some of my problems. I went back through all of the logs of the programs that I had originally run.

I have AVG set to do updates and scans daily.

On 6/13/11 AVG found 7 infections - all called Trojan horse Agent3.MEU. The history shows everything was moved to the virus vault.
On 6/14/11 AVG found 1 infection - also called Agent3.MEU. The history shows everything was moved to the virus vault.
On 6/27/11 AVG found 2 infections - called Trojan horse Dropper.Generic3.SKXK. The history shows everything was moved to the virus vault.
All scans before or after these dates show clean.

I discovered a couple of days ago that AVG was out of date. I tried to do an update manually and it just hangs. I found in the AVG support forum that there is a problem with getting updates on 64-bit systems. So for the last few days, I've been manually downloading and updating the new definitions.

I found that Spybot had found Virtumonde.prx and fixed it.

I downloaded and ran SuperAntiSpyware and it only found some adware tracking cookies.

Then I found a post here about running Firefox in safe mode. When I did that, I got no redirects. I went back to regular mode and disabled several of the plug-ins and the extensions that I didn't recognize and I still didn't have any redirects. I kept enabling the plug-ins and extensions until the redirects started happening again. The extension that is causing the problem for us is called XULRunner 1.9.1.

I've kept it disabled and I'm getting no more redirects on google searches. However, things do seem to run slow sometimes. I've noticed that anytime I do a reboot, right before it gets to the Windows XP splash screen it just stops. No hard drive activity at all, just a black screen. I have to turn the computer off and back on for it to boot up.

So, now my question is since I found the offending extension, how do I get rid of it and is there anything else hidden that needs to be addressed?

Edited by jalpert, 03 July 2011 - 12:43 PM.


#5 Broni

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Posted 03 July 2011 - 12:59 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

===============================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size
Click Go and post the result.

================================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

===================================================================

Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).

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#6 jalpert

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Posted 03 July 2011 - 01:16 PM

Thanks for your help, Broni.

This computer has a static IP address because of the network we have set up here. The default gateway is a linux server with an external static IP address and internal DNS.


Here are the logs

Results of screen317's Security Check version 0.99.7
Windows XP Service Pack 2
Out of date service pack!!
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 26
Out of date Java installed!
Adobe Flash Player 10.3.181.34
Mozilla Thunderbird (3.1.11) Thunderbird Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
``````````End of Log````````````




MiniToolBox by Farbar
Ran by jalpert (administrator) on 03-07-2011 at 13:03:41
Microsoft Windows XP Service Pack 2 (X64)

***************************************************************************


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= End of IE Proxy Settings ========================
=============== Hosts content: ============================================

# Copyright © 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
=============== End of Hosts ==============================================

================= IP Configuration: =======================================

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=static addr=192.168.0.124 mask=255.255.255.0
set address name="Local Area Connection" gateway=192.168.0.15 gwmetric=0
set dns name="Local Area Connection" source=static addr=192.168.0.1 register=PRIMARY
add dns name="Local Area Connection" addr=65.164.201.148 index=2
set wins name="Local Area Connection" source=static addr=none


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : T3500

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : B8-AC-6F-7C-E5-10

DHCP Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.0.124

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.15

DNS Servers . . . . . . . . . . . : 192.168.0.1

65.164.201.148

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.225.84, 74.125.225.80, 74.125.225.81, 74.125.225.82
74.125.225.83



Pinging google.com [74.125.225.82] with 32 bytes of data:



Reply from 74.125.225.82: bytes=32 time=41ms TTL=53

Reply from 74.125.225.82: bytes=32 time=41ms TTL=53



Ping statistics for 74.125.225.82:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 41ms, Maximum = 41ms, Average = 41ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 67.195.160.76, 69.147.125.65, 72.30.2.43, 98.137.149.56
209.191.122.70



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=87ms TTL=51

Reply from 98.137.149.56: bytes=32 time=117ms TTL=51



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 87ms, Maximum = 117ms, Average = 102ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms


IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...b8 ac 6f 7c e5 10 ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.15 192.168.0.124 10
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.124 192.168.0.124 10
192.168.0.124 255.255.255.255 127.0.0.1 127.0.0.1 10
192.168.0.255 255.255.255.255 192.168.0.124 192.168.0.124 10
224.0.0.0 240.0.0.0 192.168.0.124 192.168.0.124 10
255.255.255.255 255.255.255.255 192.168.0.124 192.168.0.124 1
Default Gateway: 192.168.0.15
===========================================================================
Persistent Routes:
None

================= End of IP Configuration =================================

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/01/2011 07:11:02 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.3790.1830, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (07/03/2011 05:38:37 AM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/03/2011 05:33:47 AM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/02/2011 04:30:36 PM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/01/2011 07:47:49 PM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/01/2011 07:39:23 PM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/01/2011 07:29:43 PM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/01/2011 07:06:22 PM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/01/2011 06:12:28 AM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (06/30/2011 09:28:10 PM) (Source: DCOM) (User: )
Description: DCOM got error "%%1058" attempting to start the service WSearch with arguments ""
in order to run the server:
{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}


Microsoft Office Sessions:
=========================

========================= End of Event log errors =========================

========================= Memory info: ====================================

Percentage of memory in use: 32%
Total physical RAM: 4093.26 MB
Available physical RAM: 2765.56 MB
Total Pagefile: 5890.99 MB
Available Pagefile: 4860.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 4024.4 MB

======================= Partitions: =======================================

1 Drive c: (OS) (Fixed) (Total:298.05 GB) (Free:210.13 GB) NTFS
4 Drive f: (WD USB 2) (Fixed) (Total:111.79 GB) (Free:28.97 GB) NTFS
5 Drive g: (MyBook) (Fixed) (Total:298.09 GB) (Free:231.1 GB) NTFS

================= Users: ==================================================

User accounts for \\T3500

-------------------------------------------------------------------------------
Administrator ASPNET Guest
jalpert SUPPORT_388945a0
The command completed successfully.

================= End of Users ============================================



Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 7012

Windows 5.2.3790 Service Pack 2
Internet Explorer 7.0.5730.13

7/3/2011 1:10:28 PM
mbam-log-2011-07-03 (13-10-28).txt

Scan type: Quick scan
Objects scanned: 174604
Time elapsed: 3 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




GooredFix by jpshortstuff (03.07.10.1)
Log created at 13:14 on 03/07/2011 (jalpert)
Firefox version 3.6.18 (en-US)

========== GooredScan ==========

Deleting HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions\\{F93EBA79-B0D2-4243-898E-04FD766B5C19} -> Success!
Deleting C:\Documents and Settings\jalpert\Local Settings\Application Data\{F93EBA79-B0D2-4243-898E-04FD766B5C19} -> Success!

========== GooredLog ==========

C:\Program Files (x86)\Mozilla Firefox\extensions\
{972ce4c6-7e08-4474-a285-3208198ce6fd} [11:28 05/05/2011]
{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} [23:44 30/06/2011]

C:\Documents and Settings\jalpert\Application Data\Mozilla\Firefox\Profiles\3yvtralh.default\extensions\
custombuttons@xsms.org [16:39 03/05/2011]
firebug@software.joehewitt.com [09:36 03/07/2011]
moveplayer@movenetworks.com [01:05 31/08/2010]
{0538E3E3-7E9B-4d49-8831-A227C80A7AD3} [15:01 22/12/2010]
{20a82645-c095-46ed-80e3-08825760534b} [01:08 31/08/2010]
{8be51513-0433-45c1-9203-7b45019df871} [01:05 31/08/2010]
{a30e76f5-21a3-4fb4-ab27-4d98af5dca59} [09:36 03/07/2011]
{BC0AE9E6-E549-4554-A222-EA083A894683} [11:28 05/05/2011]
{c45c406e-ab73-11d8-be73-000a95be3b12} [00:48 07/02/2011]

C:\Documents and Settings\jalpert\Application Data\Mozilla\Firefox\Profiles\ygb2z3qx.default\extensions\
{20a82645-c095-46ed-80e3-08825760534b} [00:52 31/08/2010]

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{20a82645-c095-46ed-80e3-08825760534b}"="c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\" [17:18 04/11/2009]
"{1E73965B-8B48-48be-9C8D-68B920ABC1C4}"="C:\Program Files (x86)\AVG\AVG10\Firefox4\" [04:32 30/03/2011]
"avg@igeared"="C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared" [21:11 10/06/2011]
"jqs@sun.com"="C:\Program Files (x86)\Java\jre6\lib\deploy\jqs\ff" [23:44 30/06/2011]

-=E.O.F=-

#7 Broni

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Posted 03 July 2011 - 01:45 PM

GooredFix found some bad entries.
How is redirection now?

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#8 jalpert

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Posted 03 July 2011 - 01:55 PM

The firefox extension that I found that was causing the problem must have been what GooredFix deleted. The redirects stopped once I disabled it but I wasn't able to uninstall it. After running GooredFix it no longer shows up as an extension in firefox. No more redirect problems!

#9 Broni

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Posted 03 July 2011 - 01:58 PM

Very good :)

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

==================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

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#10 jalpert

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Posted 03 July 2011 - 04:55 PM

ESET file

C:\Documents and Settings\jalpert\My Documents\Gtablet\z4root.1.3.0.apk Android/Exploit.RageCage.A trojan deleted - quarantined

#11 Broni

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Posted 03 July 2011 - 05:23 PM

Good :)

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current (including Service Pack 3 installation and updating Internet Explorer to version 8!!!)

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

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#12 jalpert

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Posted 03 July 2011 - 05:39 PM

Thanks for making this a painless process, Broni. I've really learned a lot here. I'll follow all of your recommendations and hopefully, I won't be back asking for help anytime soon.

Thank you!

#13 Broni

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Posted 03 July 2011 - 05:58 PM

You're very welcome Posted Image

Good luck!

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