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Server 2003 KMS issue for Office 2010


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#1 TooShort

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Posted 30 June 2011 - 08:21 AM

We have been having problems with our original KMS server. The original server was to the point that it requires a new install. For temporary validation, we're trying to run the KMS server on another server (2003) to validate Office 2010. The key is activated and all reports show that the KMS is properly installed. However, when we manually direct the client computers to the replacement server and attempt activation; we receive different error codes. Some of the client computers report that there's not enough user count. Others are reporting a DNS error. We've implemented KeyManagementServiceHost.exe and WindowsServer2003-KB948003-x86-ENU.exe which is defined by Microsoft; however, the problem still continues. We've added firewall exceptions to no avail. Tried connecting by use of a fresh install windows 7 OS and returned DNS error. All suggestions to help with this scenario would be greatly appreciated.
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#2 cryptodan

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Posted 30 June 2011 - 08:37 AM

What kind of DNS Error, and when you created this temporary server, did you also adjust the DNS Hostname to point to the new machine?

#3 TooShort

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Posted 30 June 2011 - 08:55 AM

0x8007232B is the Error code. We're manually running the cscript to point the clients to the new machine and this error is what some of the computers are responding with. The computers with insufficient count is the Error Code 0xc004f038 for quick reference.

Edited by TooShort, 30 June 2011 - 09:00 AM.

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#4 cryptodan

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Posted 30 June 2011 - 09:05 AM

This is for the second here message: http://support.microsoft.com/kb/938450

For your first error:
http://geekswithblogs.net/dlussier/archive/2008/08/01/124188.aspx

#5 TooShort

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Posted 30 June 2011 - 09:20 AM

We've re-inputted the key to verify that it was correct already and still continue the same situation. This is for the activation of Microsoft Office 2010, KMS. The key on server-side is validly activated. Client-side validation for Office 2010 is where we can't seem to validate, even when doing the manual script activation process through escalated ms-dos.
Following commands used to manually point client to the temporary KMS hosting server.
cscript \windows\system32\slmgr.vbs /skms ***.***.***.***:1688
cd\
cd Program Files\Microsoft Office\Office14
cscript ospp.vbs /act
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#6 cryptodan

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Posted 30 June 2011 - 09:40 AM

Is port 1688 open on the machine, and is the KMS Service running?

#7 TooShort

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Posted 30 June 2011 - 09:58 AM

Ports are open and exceptions are made through Local Security Firewall rules. Where do I verify KMS service running at? I checked services.msc and no avail. Shouldn't the service be started by default after the installation of the KMS key through KeyManagementServiceHost.exe?

Edited by TooShort, 30 June 2011 - 09:58 AM.

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#8 cryptodan

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Posted 30 June 2011 - 10:12 AM

The service should be installed and shown in Services.msc, and when you built this temp server did you use the same host name / ip?

#9 TooShort

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Posted 30 June 2011 - 10:25 AM

No sign of Key management Service service listed. Unless it's named differently.... Used different host name and IP address and made the necessary alterations to the command line to mirror this change. Checked the previous server just now and didn't see a service along the lines of KMS either, although it worked on this server.
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#10 cryptodan

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Posted 30 June 2011 - 10:35 AM

Have you done the following: http://technet.microsoft.com/en-us/library/ee939272.aspx

I would try using the same hostname and ip of the other server on the temp one.




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