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xp pro only starts in safe mode


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#1 tbussell

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Posted 29 June 2011 - 06:20 PM

Help is appreciated!

Issue: starup bumps me into safe mode without networking.

History: June 18 I was infected by XP Security 2012 and it spread into losing the startup function

Already tried:
1. System restore in the safe mode command will not allow me to restore to a healthy date either by safe mode option.
2. Did successfully reach System Restore as an optional choice while entering safe mode. Restore points were limited to June 17 and it is not effective in solving the problem.
3. Ran Kaspersky Pure TrialScan and it seemed to quarantine the XP Security 2012 pop ups but the start up issue remains.
4. Ran Fixit Utilities 11 and passed their scans.
5. Installed Autorun.exe and see the detail but it is confusing to apply toward solving the problem.

Many thanks for any help.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 29 June 2011 - 08:03 PM

Start here: http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

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#3 tbussell

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Posted 30 June 2011 - 03:38 PM

Thanks for the detailed help.

I followed the provedures and completed all of them and actually got into normal mode last night. I did not have access to Outlook and some simple software and the coputer was running slow. I previouslu forgot to mention that I have also run Malwarebytes.

I restarted the system to hopefully regain functionality, but it reverted me into the limitation of only logging into safe mode again. I repeated the procedure but I have not been able to return to normal mode.

What is the next step or option?

Sincerest appreciation,
Tim

#4 Broni

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Posted 30 June 2011 - 09:52 PM

At least some good news :)

What exactly happens, when you try to access normal mode?

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

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#5 tbussell

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Posted 01 July 2011 - 10:14 AM

There is always joy, but there is no startup yet in normal mode. I also do not have internet access so I have to work on 2 computers.

First you asked for the detail of the startup process:
1. The first screen is Gateway introduction
2. Briefly a Windows XP screen appears as was normal
3. The screen will flash for a second with the introductionory page for aSafe Mode
4. Blank screen for 3 seconds
5. Back to Safe Mode introductory screen for 20 seconds

At this stage if I do nothing it will loop and go back and repeat the 1-5 process and return to the Safe Mode Introduction

The various options in Safe Mode result as follows:
A. Restore to last known successful startup allows me to enter System Restore but available dates of restoration arelimited to 6/27 and 6/17. Both of these dates do not change the startup issue.
B. Safe Mode with Networking does not work.
C. Command Prompt does work.
D. Safe Mode is available and it is the environment that I use to access the steps suggested.

I downloaded the GMER zip file on a laptop and used the disk in the Gateway desktop. I can't transfer any files from the Gateway Desktop so I had to manually enter the following log from GMER. The first line was in red and the remaining lines were in blue.

Type Name Value
Disk \Device\Harddisk0\DR0 TDL4@MBR code has been found

Disk \Device\Harddisk0\DR0 Sector 00: Rootkill like behavior

Device \Driver\atapi-> DriverStartlo\Device\Ide\IdeDeviceP0TOL0-3 8632331B

Device \Driver\atapi-> DriverStartlo\Device\Ide\IdePort0 8632331B

Device " Port1 8632331B

Device " Port2 8632331B

Device \Driver\atapi-> DriverStartlo\Driver\Ide\IdeDeviceP1TOL0-e 8632331B

AttachedD \FilSystem\Fastfat\Fat fltMgr.sys (MicrosoftFilesystem Filter Manager/Microsoft Corporation)

Thanks again,
Tim

#6 tbussell

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Posted 01 July 2011 - 10:22 AM

The post did not duplicate the format of the GMER log. Type is either Disk, Device, or AttachedD followed by a space for the Name column. The value follows the name column with only a space gap as you see the most common value is the 8632331B for reference. I didn't know if this detail would be important.
Thanks again
Tim

#7 Broni

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Posted 01 July 2011 - 08:11 PM

Download TDSSKiller and save it to your desktop.
  • Doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.

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