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I can't get my ACER laptop to do anything!


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#1 TheMuffinMan

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Posted 29 June 2011 - 05:09 PM

It turned on like it usually does with the ACER logo on the screen, but it goes to a black screen came that said:

“We apologize for the inconvenience, but windows did not start successfully. A recent hardware or software change might have caused this.”

Followed by some more text, and then it asks how I would like to start windows up, in safe mode(s), last known good configuration, or start windows normally.

So I just select “Start Windows Normally” and it started to boot up, with the Microsoft Windows 7 loading screen. Then KABLAM! The black screen with the different options popped up AGAIN. I then tried every single other boot option, all the safe modes, everything, and every time it would show that black screen with the different boot options(that don't work).

So I hit F8 and tried all the options in there, reboot, debugging mode, all of them, they all did the same thing and brought back to that dreaded black screen. I tried everything...except for the obvious destructive restart.

I know I will probably have to do a complete restart of my computer, but before I do that, how can I backup data from a non-functioning laptop? Right before this happened, I was going to backup my data, but this happened. I know I need to do a backup all the time, but I was being dumb. I deserve this.

This all started when a virus(I presume) disguised as another program that wanted me to allow. I took precautions and loaded my Malwarebytes, AVG, and Ad Aware to try and find the troublemaker. As I was doing this, the "Allow program" continued to bug me. I accidentally pressed it after fighting it for a good 30 minutes.

Anyway, thanks you for any help you can give me. Sorry for making a novel, I just wanted to give as much detail as possible, so no one would be confused.

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#2 TheMuffinMan

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Posted 30 June 2011 - 12:00 AM

No one knows what I can do? It's worse than I thought... :(




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