Posted 29 June 2011 - 02:34 PM
This issue began after running a norton registry cleaner.
I've got an Dell inspiron 1300 with XP sp3.
There is a windows installer popup that is asking for instal disks for Corel Photo Album 6. I don't have the disks as the computer never came with them. In my research for a fix, I have found that sonic update manager was the culpret for other people.
I have the option to cancel the setup, but when I do it immediatly starts right back up.
I tried uninstalling the corel program, but windows won't let me install or uninstall anything while that windows installer is still up. I can't even shut down properly. If I end the process via the task manager, it starts right up again.
I have tried using AdvancePCTweaker. AdvancePCTweaker was able to install and run, and I tried uninstalling Sonic Update manager, which in my research found to be a likely cause. I tried to uninstall it, but I once again was blocked by the windows installer that was already running. Sonic update manager appears in the add/remove programs list, but it does not have an option to remove it.
I also tried running the Windows Installer CleanUP Utility, but it would not install because of the already opened windows installer.
I also tried revounistaller, but it could not install because of the already opened windows installer.
I also found a hotfix for sonic download manager (isum_hotfix.exe) but it did not run properly, again because the windows installer was already up.
I have also tried wisefixer, which was able to install and run, but it wanted 50 bucks for the full version to fix it.
Some time ago, I had a similar issue with the sonic download manager, and I used a utility to correct it. I can't remember the utility.