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My fault for lack of assistance?


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#1 virusessuck123

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Posted 29 June 2011 - 01:39 PM

Maybe everyone is just really busy but I accidentally replied to the topic that contains my logs twice before being told not to. This may be the reason for the lack of assistance. I also just noticed the edit button.
I'm really sorry!

Here is the link:

http://www.bleepingcomputer.com/forums/topic406742.html

Thank you for your time a and help!

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 Animal

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Posted 29 June 2011 - 01:55 PM

Hello.

While we understand your frustration at having to wait, please note that BleepingComputer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are those of other comparable sites that help members with malware issues. Although our MRT staff work on hundreds of requests each day, they are all volunteers who contribute to helping members as time permits. No one is paid by BleepingComputer for their assistance to our members.

New and more devious malware infections are released almost daily. It then takes time for our Team to to investigate, analyze and test removal techniques before we can help members like yourself. Doing that means that we sacrifice speed of response for a quality response that will help remove the malware more effectively.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.We have mechanisms in place to prevent logs from being overlooked, so do not worry that you have been forgotten.

Average wait times fluctuate depending on a number of factors including the number of cases posted and the number of helpers we have available, and their real life schedules (don't forget that everyone is a volunteer here!) Currently the wait time looks to be about 8-9 days on average. Logs are currently being taken from the 21st of June.

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#3 virusessuck123

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Posted 29 June 2011 - 01:59 PM

I completely understand. Sorry if you were thinking that I was complaining about people not helping me because I know they will. I know how hard everyone here is working. This was just an apology for replying to a log topic when I wasn't supposed to/not following directions as it may have confused members into thinking that someone was already helping me. Again I'm really sorry.

Edited by virusessuck123, 29 June 2011 - 02:03 PM.


#4 Animal

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Posted 29 June 2011 - 02:06 PM

No harm done. :thumbup2: Thank you for your patience.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


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