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Infected with windows internet security 2012


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#1 virusessuck123

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Posted 28 June 2011 - 11:04 PM

Hi, today I was recently infected with the Windows Internet Security 2012 virus. I thought I was being smart by ignoring it and clicking the X but I guess it got the best of me and ended up still infecting my computer. Google is now redirecting me, windows occasionally shuts down by itself, and if I try to execute a virus removal tool, it says "Application not found."

Please help me.

Thank you.

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 keyboardNinja

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Posted 28 June 2011 - 11:13 PM

The following guide should have everything you need:
http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

If you still have problems afterward, we can take further action.
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#3 virusessuck123

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Posted 28 June 2011 - 11:39 PM

Sorry, but I'm not quite understand how to do this step:

If you do not have any removable media or another clean computer that you can download the FixNCR.reg file onto, you can try and download it to your infected computer using another method. On the infected computer, right click on the Internet Explorer's icon, or any other browser's icon, and select Run As or Run as Administrator. If you are using Windows XP, you will be prompted to select a user and enter its password. It is suggested that you attempt to login as the Administrator user. For Windows 7 or Windows Vista, you will be prompted to enter your Administrator account password.

Once you enter the password, your browser will start and you can download the above FixNCR.reg file. When saving it, make sure you save it to a folder that can be accessed by your normal account. Remember, that you will be launching the browser as another user, so if you save it to a My Documents folder, it will not be your normal My Documents folder that it is downloaded into. Instead it will be the My Documents folder that belongs to the user you ran the browser as. Once the download has finished, close your browser and find the FixNCR.reg file that you downloaded. Now double-click on it and allow the data to be merged. You should now be able to run your normal executable programs and can proceed to the next step.

#4 keyboardNinja

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Posted 28 June 2011 - 11:45 PM

That part might be a little extraneous...

If you are able to access the internet (which you must be able to if you're posting in this topic), just click the FixNCR.reg link and save the file to your Desktop. Double-click it to merge into the registry on the infected machine. Continue to Step 4.
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#5 virusessuck123

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Posted 29 June 2011 - 12:17 AM

Okay, so I ran RKill, but I still got those virus protection scam pop-ups. I downloaded mbam but it said "Application not found." I tried to run RKill again but it said "Application not found" also.

#6 virusessuck123

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Posted 29 June 2011 - 12:23 AM

Okay, I'm installing Malwarebytes now as I'm saying this. I guess I waited too long after RKill was finished and that gave enough time for the virus to come back. Hopefully everything works out from here on out.

#7 virusessuck123

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Posted 29 June 2011 - 01:19 AM

I'm pretty sure the infections are gone now. Thanks so much for the help!

#8 virusessuck123

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Posted 29 June 2011 - 04:29 AM

So new problems arose. A few hours after "taking care" of the virus, I went on google and had a few more redirects and then Windows 7 internet security 2012 somehow came back. I used Malwarebytes again. I'm not sure if it's gone but now my laptop keeps on automatically restarting like 5 minutes after I get on my desktop.

#9 keyboardNinja

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Posted 29 June 2011 - 08:07 AM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.
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#10 wcgprinting

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Posted 29 June 2011 - 11:10 AM

I went through this yesterday
Re-start your computer and hit F-8 during re-boot
Select safe mode as start up
Go to programs/accessories/system tools/system restore
Select a date prior to virus
You will lose what you did since the virus, but I'm guessing it wont be much
Randy

#11 virusessuck123

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Posted 29 June 2011 - 01:02 PM

I believe I did most of what was asked, I kind of had to rush and do things little by little before my laptop restarted.

http://www.bleepingcomputer.com/forums/topic406742.html

#12 boopme

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Posted 29 June 2011 - 01:06 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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