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firefox freeze


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#1 dfredr

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Posted 28 June 2011 - 09:54 PM

mouse clicks in the frame just produce a beep sound, no function at all within the browser frame. no change even after uninstalling, & installing fresh download of updated version 5.0. Only does this on one desktop, don't have the same problem with laptop. not sure if two other new things are related: a) IE only recently started opening up when the computer boots up, but is not in the list of programs in msconfig start tab. B) hp solution center interface started to get stuck loading, status bar gets only 3/4 way across. These may be unrelated, but someone suggested that all 3 might be due to some kind of malware. wonder if anyone can help.

Edit: Moved topic from Web Browsing/Email and Other Internet Applications to the more appropriate forum. ~ Animal

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#2 Broni

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Posted 28 June 2011 - 10:27 PM

Welcome aboard Posted Image

If IE opens without you opening it, some infection is very probable.

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

==============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

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