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Had a virus problem the other week and thought it was solved...


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#1 kimthompson

kimthompson

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Posted 28 June 2011 - 06:50 PM

But apparently there are still some problems.
Had some redirect virus that made all my folders disappear.
Did lots of googling and thought it was fixed, but still have some issues.
Still receiving popups from time to time, constantly getting error that I do not have an default email client, though when i go into outlook, it shows selected as email client.
Excel won't open any files, says all are corrupt, word does same thing.
How do I make sure I don't still have virus?

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 Clairvoyant

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Posted 01 July 2011 - 03:51 PM

Hi kimthompson, and welcome.

Try to clean temp files with Temp File Cleaner:

  • Double click on TFC.exe to run the program
  • Click on Start button to begin cleaning process
  • TFC will close all running programs, and if ask you to restart computer allow it

scan your pc with ESET Online Scanner following this steps:


  • Disable your Antivirus and other security software
  • Click here to open ESET Online Scanner
  • Click Posted Image
  • Only if you don' t use Internet Explorer:
    • Click on Posted Image to download the ESET Smart Installer and Save it to your desktop
    • Double click on the esetsmartinstaller_enu icon on your desktop
  • Check Posted Image
  • Click Posted Image
  • Accept any security warnings from your browser
  • Under scan settings, check Posted Image and Uncheck Remove found threats
  • Click Advanced settings and select:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will download updates and install itself, then begin the scan. This can take some time.
  • When the scan completes, click Posted Image
  • Click Posted Image, and save the file to your desktop using a unique name, such as ESETScan
  • Click Posted Image
  • Click Posted Image
then download Security Check, save it to your Desktop and:

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box
  • A Notepad document should open automatically called checkup.txt; save it to you desktop
Now you should to re enable the protections that you have previously disabled and include the contents of the reports in your reply.

Regards.







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