Posted 29 June 2011 - 12:20 PM
let's see if i can get all of this down then. i got a virus, vista security/win32 trojan. it shut down everything. as per instructions i was given i downloaded avast and it failed. so i uninstall and download malwarebytes and it seems to clean up the computer, everything works fine again. upon opening winamp to play music everything crashes down again, no internet, vista security pop ups, etc. this time malwarebytes returns nothing in quarantine, says computer is fine, but nothing is working still. i do a system restore but the earliest it will go back is still after i have gotten the virus and does no good.
at that point i am advised to get hijackthis and post my logfile here, which i did, and that went well. it went so well i tried out rootkitbuster, RUBotted and also wrote out by hand and followed several troubleshooting advices, also to no avail. every program and help i try at this point tells me my computer is fine, when it isnt, except for the rootkit: it pulls up one hidden file and no matter how many times i quarantine/delete and reboot it is still there when i start back up. i know it starts with like HKEY_(something)
i think it is worth note although probably should be obvious that i am doing this all from someone elses computer, without a printer, and am having to literally run back and forth from here to my computer. also, when the internet/networking tab is pulled up on my computer it shows that i am connected and all, even though i cant use it.