I have a major problem with my Windows XPPro operating system, and I would really, really, appreciate some help with it! Firstly, my computer started acting strangely; so, I purchased the AVG anti-virus system, only to discover that, having bought it, my computer would not allow me to install it!
I then discovered that the computer would not allow me to install anything at all, even microsoft's own "Security Essentials": so, I contacted Microsoft customer support and told them what the problem was. One of their "experts" sent me a list of "steps to take", one of which was to delete all anti virus programs from my computer! I did this then realised that I now had a computer without any anti virus protection, that would not allow me to install one!
It then became clear that the problem was my XP Pro operating system "installer" was buggered, not to put too fine a point on it! This suggested to me that I should upgrade to Windows 7; so, I invested in a new Windows 7 O S. Now I need to know how I can upgrade from XP Pro to Windows 7, without losing any of the existing data on my computer. Can anyone tell me, in idiot proof steps, how I can achieve this please?
Edited by hamluis, 28 June 2011 - 03:35 PM.
Moved from XP to Am I Infected.