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Norton Antivirus has been disabled and won't restart

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#1 caragecd


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Posted 28 June 2011 - 09:57 AM


My computer is running Windows 7 Professional and I have Norton Security Suite installed. The control panel says that Norton's spyware protection and virus protection have both been turned off, and when I try to turn them back on, or start Norton directly, I get this message:

C:\Program Files\Norton Security Suite\Engine\\uistub.exe

The request could not be performed because of an I/O device error.

I just recently downloaded and installed Firefox 5. Not sure whether or not it's related, but the timeline is close.

Any help would be much appreciated.



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#2 Allen


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Posted 28 June 2011 - 10:22 AM

first of all download malware bytes antimalware at malwarebytes.org
then update it then run a quick scan then post the logs
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#3 caragecd

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Posted 28 June 2011 - 04:47 PM

Thanks for the help.

Here is the log from the Malware bytes scan:

Malwarebytes' Anti-Malware

Database version: 6967

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

6/28/2011 2:33:55 PM
mbam-log-2011-06-28 (14-33-55).txt

Scan type: Full scan (C:\|Q:\|)
Objects scanned: 389708
Time elapsed: 1 hour(s), 42 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And now when I try to open Norton, I get the following dialog box:

Windows Security
These files can't be opened.
Your Internet security settings prevented one or more files from being opened.

C:\Program Files\Norton Security Suite\Engine\\uistub.exe


Why can't these files be opened?

Any ideas on the next step? Thanks.

#4 boopme


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Posted 28 June 2011 - 08:36 PM

See the solution here. This is most likely not malware. }} L@@K
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