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DDS log file, possible keylogger virus.


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14 replies to this topic

#1 Andy20

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Posted 28 June 2011 - 07:40 AM

Thread I got referred from...

http://www.bleepingcomputer.com/forums/topic406034.html

Is a GMER log needed too?

Thank you for whoever helps with this, it is much appreciated.

Attached File  Attach.txt   12.58KB   1 downloadsAttached File  DDS.txt   24.64KB   4 downloads

Edited by Andy20, 28 June 2011 - 07:42 AM.


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#2 Elise

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Posted 10 July 2011 - 02:59 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Andy20

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Posted 10 July 2011 - 09:01 AM

Hi Elise, thank you for your help.

I suspect I may have a keylogger on my system somewhere, the problems started a few weeks ago, it started with my passwords being changed and my Facebook, Hotmail and Myspace accounts being logged into by somebody else. I have changed the passwords many times since but they keep getting logged into by someone else. I have ran Ad-aware, Malware Bytes, SpyBot and Spyshelter scans.

I have attached the DDS file for you.

Attached Files


Edited by Andy20, 10 July 2011 - 09:06 AM.


#4 Elise

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Posted 10 July 2011 - 09:14 AM

Hi again,

TWO ANTIVIRUS PROGRAMS
---------------------------------------
I do not recommend that you have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened again this is the resident/automatic protection. In general terms, the two programs may conflict and cause:
  • False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
  • System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.
Therefore please go to add/remove in the control panel and remove either AVG or AdAware.


COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#5 Andy20

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Posted 10 July 2011 - 11:51 AM

H Elise, I ran Combofix but it didn't mention anything about microsoft recovery and it just closed when the scan finished. I couldn't find any Log from it :wacko:

#6 Elise

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Posted 10 July 2011 - 01:16 PM

Please look in c:\combofix.txt for a log.

regards, Elise


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#7 Andy20

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Posted 10 July 2011 - 04:11 PM

Ok I found it :)

I have also removed AVG Anti Virus.
Attached File  LOG1.txt   36.4KB   2 downloads

#8 Elise

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Posted 11 July 2011 - 01:09 AM

Hi, how are things at this point? Are the passwords still getting changed?

regards, Elise


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#9 Andy20

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Posted 12 July 2011 - 07:55 AM

Hi, how are things at this point? Are the passwords still getting changed?


They haven't been changed for around 4 days now but I have been using the On-screen keyboard to type in my passwords for the past 5 days. I read on a site that if you have a keylogger and type the passwords in that way... The Keylogger can't detect it, not sure if that's true or not. Don't feel too confident to type it in with my keyboard though, worried that the keylogger may be deep routed somewhere in my system.

#10 Elise

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Posted 12 July 2011 - 09:01 AM

I see no evidence of it and a keylogger is anything if not visible, if there. :)

Can you please normally type your password for something not so important (you could even create a test email account for this purpose).

regards, Elise


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#11 Andy20

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Posted 12 July 2011 - 11:12 AM

I see no evidence of it and a keylogger is anything if not visible, if there. :)

Can you please normally type your password for something not so important (you could even create a test email account for this purpose).


Good idea! I'll create a new Hotmail, log in normally and see if the password gets stolen.

Do you think it's possible for a keylogger to hide and stay undetected from programs that try to find it? I dont think there is one on my system anymore but i'm worried about checking my bank details on here incase it still is. I'm also worried about using Paypal and Ebay for the same reason. I used to buy things off Ebay and use Paypal regularly but when I suspected I had a keylogger I haven't touched my internet banking or Ebay/Paypal.

If I were to ask in your opinion.. How safe would it be for me to start using those websites again on this computer?

Edited by Andy20, 12 July 2011 - 11:13 AM.


#12 Elise

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Posted 12 July 2011 - 11:35 AM

Without knowing the exact cause, I'll be honest: I would do a complete reformat and reinstall, especially since this is about sensitive information. Have you informed your bank about the possibility of a compromised account?

Looking with the tools we used, we usually should be able to see evidence of a keylogger, as it has to be running and active, which it cannot do without leaving at least a trace.

Please give it a day or so and see if the password of the new account gets hacked.

regards, Elise


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#13 Andy20

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Posted 13 July 2011 - 07:00 AM

Ok thank you. I haven't informed the bank yet as I checked my bank balance at a cash machine and no money has been taken out of the account. I probably should inform them though incase somebody has got the information.

You don't think theres a possibility my router has been hacked do you? I switched ISP to BT around the 12th of June and got a new home hub router.. The password changing problems started around the 25h of June. I don't know how someone would hack the router or be able to use the router to steal my passwords though.

#14 Elise

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Posted 13 July 2011 - 07:02 AM

A router can be hijacked (for that reason I always recommend to change the default password of the router), however, the only thing that can be effectively changed is the DNS setting. This can then lead you to a compromised webpage when connecting, but that is about as far as router hijacking can go. Typical for router hijacking is search result redirects.

I would definitely inform the bank; better safe than sorry.

regards, Elise


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#15 Elise

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Posted 24 July 2011 - 04:59 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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