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Can't reinstall Office 2007


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14 replies to this topic

#1 dkhl

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Posted 28 June 2011 - 05:42 AM

I am running Windows XP service pack 3. All updates AVG antivirus.
I had a killer adware attack with redirected browser. I finally got rid of it with TDSSkiller.
Lost the content of my directories and ran unhide which brought back some directories. I ran a slew of malware programs prior to getting competent help here. One of them obviously removed some vital programs. My computer would not boot for awhile but now it is functioning pretty normally. One exception is when I Start outlook an installer starts and keeps trying to install something. It interferes with sending and receiving email. Also the directory for office is missing.
I decided I could solve these problems by reinstalling Office but it won't install

I tried to use my microsoft installation disc and it would not begin setup so something else is going on...I tried it on another computer and it worked.

Edited by hamluis, 06 July 2011 - 03:36 PM.
Moved from XP to Business Applications.


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#2 cryptodan

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Posted 28 June 2011 - 06:10 AM

Can you post a screenshot of this error message that you get with Outlook?

#3 Allan

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Posted 28 June 2011 - 07:12 AM

I know you don't want to hear this, but if you had a "slew" of malware issues the lasting effect is unknown, even if the cause of the problems has been addressed. In cases like this I have to suggest a format and reinstall of the OS and all applications. It is the only 100% method of being sure all problems caused by the multiple infections are gone.

#4 dkhl

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Posted 28 June 2011 - 02:49 PM

It is a reasl boring screen shot...But I think Allan is right and I needed to hear that. It is just such a pain with the rpograms that want to limit the numbwer of installations, like Adobe!!! ...but I have all my disk and will work on it when I get back from the 4th.
Thank you so much.
[

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#5 brandobot

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Posted 28 June 2011 - 02:54 PM

Run a repair installation of office. Add/Remove programs find office, click change (not remove) and continue. If it errors out, repost with the error.

-Brandon

#6 cryptodan

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Posted 28 June 2011 - 03:08 PM

What happens if you hit Cancel?

#7 dkhl

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Posted 29 June 2011 - 07:25 PM

I can't try anything until I am back ay my computer after the 4th but if I cancel it, it does cancel but starts up again. cancelling it is the only way I can send mail in between cancelling and it atarting up again. But I will try repair when I get home.

#8 cryptodan

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Posted 29 June 2011 - 07:30 PM

Sounds to me like there is a add-on/plugin that is causing issues. Do you have any add-ons?

#9 dkhl

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Posted 03 July 2011 - 06:14 AM

I have a Hotmail connector. I will try to uninstall it.

I have a Hotmail connector. I will try to uninstall it.

#10 dkhl

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Posted 05 July 2011 - 07:29 AM

unistalling the conenctor did not work even after I restarted the computer.

Edited by dkhl, 05 July 2011 - 08:39 PM.


#11 soflanetworking

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Posted 06 July 2011 - 10:40 AM

While resinstalling the entire OS will definately fix the issue, try creating a new user, and then setting up outlook when logged in as the new user. If Outlook works, just move over all data files, and import the old outlook.pst file.

I have had this issue with a client, and I used perfect uninstaller to remove office, allowing me to reinstall Office 2007. (Sorry I did not try the profile trick in that particular case.)

#12 cryptodan

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Posted 06 July 2011 - 01:08 PM

Try the following steps: Repairing / Fixing Office 2007 Installation Issues.

#13 dkhl

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Posted 07 July 2011 - 03:40 PM

I tried setting up a new account and then setting up outlook in that account... the installer message started up...It does appear to only runs when I am receiving and sending email.
I will explore the other suggestions.

#14 dkhl

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Posted 15 July 2011 - 03:40 PM

Fixing Office 2007 Installation Issues is no lonegr a link that can be used and the article I was transferred to was way over my head. Now I am removing office and seeing if I can re-install

#15 cryptodan

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Posted 15 July 2011 - 07:11 PM

Click on this Office 2007 Suites fix it for me link.




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