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Single Random Shutdown - No Event


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34 replies to this topic

#1 Feiton

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Posted 27 June 2011 - 06:30 PM

Hey,

I recently had a random shutdown while using Google Chrome.

All I have is the minidump but no way to read it.

There seems to be no record of the crash in my event viewer.

I checked my ram, PS, HD and Gfx card and they all seem to be in working order.

This is a brand new rig that I built so I am thinking it's software related but I want to make sure.

What should my next step be?

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#2 Broni

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Posted 27 June 2011 - 07:06 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Feiton

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Posted 27 June 2011 - 07:45 PM

==================================================
Dump File : Mini062711-01.dmp
Crash Time : 6/27/2011 12:12:28 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf954ef3
Parameter 3 : 0xa4b8dc00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+154ef3
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6090 (xpsp_sp3_gdr.110303-1621)
Processor : 32-bit
Crash Address : win32k.sys+154ef3
Stack Address 1 : win32k.sys+14c580
Stack Address 2 : win32k.sys+14c5fc
Stack Address 3 : ntoskrnl.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini062711-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

Hope I did this right.

#4 Broni

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Posted 27 June 2011 - 07:53 PM

Happened just once?

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#5 Feiton

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Posted 27 June 2011 - 08:16 PM

Happened just once?


Yes.

Edit - I have another file that is identical for the 20th of this month but I don't remember it crashing.

==================================================
Dump File : Mini062011-01.dmp
Crash Time : 6/20/2011 8:32:29 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf954ef3
Parameter 3 : 0xa36fbc00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+154ef3
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6090 (xpsp_sp3_gdr.110303-1621)
Processor : 32-bit
Crash Address : win32k.sys+154ef3
Stack Address 1 : win32k.sys+14c580
Stack Address 2 : win32k.sys+14c5fc
Stack Address 3 : ntoskrnl.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini062011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

Edited by Feiton, 27 June 2011 - 08:18 PM.


#6 Broni

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Posted 27 June 2011 - 08:22 PM

Single BSOD shouldn't be a cause for any alarm.
We can't draw any conclusions based on a single BSOD.

Keep using your computer normally and post back, if any BSODs will happen again.
If we have 5-6 of them, then we can investigate.

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#7 Feiton

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Posted 27 June 2011 - 08:27 PM

Single BSOD shouldn't be a cause for any alarm.
We can't draw any conclusions based on a single BSOD.

Keep using your computer normally and post back, if any BSODs will happen again.
If we have 5-6 of them, then we can investigate.


Thanks. I keep this thread updated if anything happens.

#8 Broni

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Posted 27 June 2011 - 08:31 PM

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#9 Feiton

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Posted 08 July 2011 - 01:26 PM

So I had a random shutdown again today. I was browsing the web using Google Chrome.

Then this happened:

Page_Fault_in_nonpaged_area

0x0000050 (0xE4f5c358, 0x00000000, 0xBF82EEE7, 0x00000001)

Win32k.sys

Though there is info under events no serious (red triangles) issues reported.

Any idea?

Feiton

#10 Broni

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Posted 08 July 2011 - 01:39 PM

It's been a while since your last BSOD.
We have only two BSODs, which makes it close to impossible to indicate any sure suspect.
The last one could indicate RAM issue, but again I can't say anything for certain.
This topic will be open.
Report back if more BSODs happens.

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#11 Feiton

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Posted 08 July 2011 - 06:11 PM

I'm trying to figure out how to run Memtest from a USB key to have it test the ram.

Earlier I tried to run a 3D intensive game and prior to the BSOD it ran like water on my rig...now I am getting a random stutter. I left my rig cleaning itself just in case while I was out. CCleaner, Malwarebtyes, Avast...and nothing came up.

#12 Broni

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Posted 08 July 2011 - 06:15 PM

Let's check one more thing....

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#13 Feiton

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Posted 08 July 2011 - 07:19 PM

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#14 Broni

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Posted 08 July 2011 - 07:22 PM

Looks normal.

Earlier I tried to run a 3D intensive game and prior to the BSOD it ran like water on my rig...now I am getting a random stutter

Can you post another set of results while playing the above game?

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#15 Feiton

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Posted 08 July 2011 - 11:10 PM

Looks normal.

Earlier I tried to run a 3D intensive game and prior to the BSOD it ran like water on my rig...now I am getting a random stutter

Can you post another set of results while playing the above game?


What do you mean? Like have the game running then alt-tab out and use that proggie?




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