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Infected with XP Antivirus 2012 - need help


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#1 artichokey14

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Posted 27 June 2011 - 04:51 PM

I have a computer infected with XP Antivirus 2012. I followed the Automated Removal Instructions, but it did not help. I can't run any executable files. Any help would be very much appreciated!

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#2 thcbytes

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Posted 27 June 2011 - 05:29 PM

Hi and welcome to the Virus/Trojan/Spyware/Malware Removal forum,

I am thcbytes and I am here to help you!

I ask that you refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Please perform all steps in the order received and do not proceed if you need clarification.

Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it. When your computer is clean I will alert you of such. I will also provide you with detailed suggestions for prevention.

In the upper right hand corner of the topic you will see a button called Watch this topic. Click on this then choose Immediate E-Mail notification and then Proceed and you will be advised when I respond to your topic by email.

After 5 days if your topic is not replied I we assume it has been abandoned and I will close it.

I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!

Again I would like to remind you to make no further changes to your computer unless I direct you to do so. Your computer fix will be based on the current condition of your computer! Any changes might delay my ability to help you.

==========

What OS are you running currently? Windows XP, Vista or 7?

Regards,
thcbytes
Proud member - Unified Network of Instructors and Trained Eliminators
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