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Windows stop responding

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#1 sugarbunny


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Posted 27 June 2011 - 02:00 PM

I just bought this new laptop 1 month ago. Recently, when I was watching a movie, it stopped running. Whenever I try to uninstall the HP support assistant, it just stuck; cannot uninstall. Also, I cannot install Windows 7 sp1. I cannot restore either, cannot create restore point or enable protection. Each time I tried to, it just stops running. I have norton antivirus so I don't think it's virus or malware. Please help. What should I do?

Edited by sugarbunny, 27 June 2011 - 02:57 PM.

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#2 hamluis



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Posted 27 June 2011 - 07:27 PM

Why were you trying to uninstall the HP software?

<<Recently, when I was watching a movie, it stopped running.>>

Lost power...shut off?

Pertient error messages?

System manufacturer and model?


Edited by hamluis, 27 June 2011 - 07:27 PM.

#3 sugarbunny

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Posted 27 June 2011 - 09:24 PM

I wanted to uninstall it because it was slow and I don't think it was useful.

I think I managed to solve the windows not responding issue. I used chkdsk and it reported swprv.dll had error and was repaired. Now I manage to uninstall the hp support assistant successfully without stalling.

However, I am still unable to create a restore point. It came back with error in shadow copy provider had an error.

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