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Infected with Hello4, system popping up many many "blank Window2"s


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26 replies to this topic

#1 tnagle3

tnagle3

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  • Local time:02:26 AM

Posted 27 June 2011 - 01:02 PM

Hi folks,

Helping a friend with a tainted dell Core2 Duo Windows XP SP 3 laptop. Basic behavior is, upon startup, many many blank windows popup, apparently named hello4. Also the Dell webcam utility also starts up, but is also labeled as hello4. When I bring up Task Manager, there are many many apparent instances of duplicate programs running, but upon closer examination some are named the same with a space before the "dot" and extension. Example: Apoint.ext and Apoint .exe. Screen flickers about every 5-10 seconds, appears as if it may be starting new process each time. Tried Malwarebytes Anti-Malware but it did not resolve the problem. If left over time, the machine sometimes becomes unusable, other times it blue screens. Logs are provided for review below. The other two requested log files are attached. Thank you much for your help, any additional information please let me know.

DSS log:

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Dana at 12:31:24 on 2011-06-27
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3544.2975 [GMT -4:00]
.
AV: Microsoft Security Essentials *Disabled/Outdated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\rundll32.exe
c:\drivers\audio\r215959\STacSV.exe
svchost.exe
c:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\dldwcoms.exe
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\UltraVNC\winvnc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\UltraVNC\winvnc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\WINDOWS\SoftwareDistribution\Download\Install\Silverlight.exe
c:\cd88564796c1ce6f4dc371c23287\install.exe
C:\WINDOWS\Installer\MSIF8.tmp
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Microsoft Silverlight\4.0.60531.0\coregen.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.live.com
uWindow Title = Windows Internet Explorer provided by MSN & Bing
mSearchAssistant = hxxp://start.facemoods.com/?a=ironto&s={searchTerms}&f=4
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: CescrtHlpr Object: {64182481-4f71-486b-a045-b233bd0da8fc} - c:\program files\facemoods.com\facemoods\1.4.17.6\bh\facemoods.dll
BHO: WhiteSmoke Toolbar: {e4709dfb-a47d-451c-957d-e78d25263cb8} - c:\program files\whitesmoketoolbar\vmntemplateX.dll
TB: Dell Toolbar: {09b71986-2ac5-482d-b6cb-42ea34f4f85b} - c:\program files\dell toolbar\toolband.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
TB: facemoods Toolbar: {db4e9724-f518-4dfd-9c7c-78b52103cab9} - c:\program files\facemoods.com\facemoods\1.4.17.6\facemoodsTlbr.dll
TB: WhiteSmoke Toolbar: {e4709dfb-a47d-451c-957d-e78d25263cb8} - c:\program files\whitesmoketoolbar\vmntemplateX.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr .exe" /background
uRun: [Aim] "c:\program files\aim\aim .exe" /d locale=en-US
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [SysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [dldwmon.exe] "c:\program files\dell v505\dldwmon.exe"
mRun: [dldwamon] "c:\program files\dell v505\dldwamon.exe"
mRun: [Dell V505 Fax Server] "c:\program files\dell v505\\fm3032.exe" /s
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Dell QuickSet] c:\program files\dell\quickset\quickset .exe c:\program files\dell\quickset\quickset.exe
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"
mRun: [Dell Webcam Central] "c:\program files\dell webcam\dell webcam central\WebcamDell2.exe" /mode2
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask .exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [facemoods] "c:\program files\facemoods.com\facemoods\1.4.17.6\facemoodssrv.exe" /md I
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRun: [YDZ1QVAGOJ] c:\windows\temp\Wjh.exe
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10i_ActiveX.exe -update activex
StartupFolder: c:\docume~1\dana\startm~1\programs\startup\pictur~1.lnk - c:\program files\sony\sony picture utility\volumewatcher\SPUVolumeWatcher.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: Interfaces\{5B59B903-227C-43CF-ABE1-62C2927FE48E} : DhcpNameServer = 192.168.0.1
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: ? - Service Pack 3
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
Notify: itlntfy - itlnfw32.dll
Notify: jmzQ - itlnfw32.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
Hosts: 67.205.118.182 search.yahoo.com
Hosts: 67.205.118.182 www.bing.com
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\dana\application data\mozilla\firefox\profiles\xjzohp5x.default\
FF - prefs.js: browser.search.selectedEngine - Facemoods Search
FF - prefs.js: browser.startup.homepage - hxxp://start.facemoods.com/?a=ironto
FF - prefs.js: network.proxy.http - 127.0.0.1
FF - prefs.js: network.proxy.http_port - 50808
FF - prefs.js: network.proxy.type - 1
FF - component: c:\documents and settings\dana\application data\mozilla\firefox\profiles\xjzohp5x.default\extensions\ffxtlbr@facemoods.com\components\FFHst.dll
FF - plugin: c:\program files\canon\zoombrowser ex\program\NPCIG.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
.
============= SERVICES / DRIVERS ===============
.
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 165264]
R1 MpKsle97c4fe8;MpKsle97c4fe8;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0fa36b86-7006-46ed-a0fb-bfd01254db88}\MpKsle97c4fe8.sys [2011-6-24 28752]
R2 AdobeActiveFileMonitor7.0;Adobe Active File Monitor V7;c:\program files\adobe\photoshop elements 7.0\PhotoshopElementsFileAgent.exe [2008-12-8 169312]
R2 dldw_device;dldw_device;c:\windows\system32\dldwcoms.exe -service --> c:\windows\system32\dldwcoms.exe -service [?]
R2 FreeAgentGoNext Service;Seagate Service;c:\program files\seagate\seagatemanager\sync\FreeAgentService.exe [2008-10-28 156968]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-9-23 366640]
R2 uvnc_service;uvnc_service;c:\program files\ultravnc\winvnc.exe [2010-9-23 1590216]
R2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc --> RUNDLL32.EXE ykx32coinst,serviceStartProc [?]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-9-9 113024]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\drivers\CtClsFlt.sys [2009-9-9 144128]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-9-23 22712]
R3 mv2;mv2;c:\windows\system32\drivers\mv2.sys [2010-9-23 10688]
R3 OA009Afx;Provides a software interface to control audio effects of OA009 camera.;c:\windows\system32\drivers\OA009Afx.sys [2009-9-9 148056]
R3 OA009Ufd;Creative Camera OA009 Upper Filter Driver;c:\windows\system32\drivers\OA009Ufd.sys [2009-9-9 144544]
R3 OA009Vid;Creative Camera OA009 Function Driver;c:\windows\system32\drivers\OA009Vid.sys [2009-9-9 268992]
R3 RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RTS5121.sys [2009-9-9 160256]
S1 MpKsl9d03500c;MpKsl9d03500c;\??\c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{838f74af-19bb-4391-a78c-143190d0bbd9}\mpksl9d03500c.sys --> c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{838f74af-19bb-4391-a78c-143190d0bbd9}\MpKsl9d03500c.sys [?]
S2 dldwCATSCustConnectService;dldwCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\dldwserv.exe [2009-9-9 99568]
S2 itlperf;Intel CPU;c:\windows\system32\svchost.exe -k itlsvc [2008-4-25 14336]
S2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [2008-5-14 309744]
S2 RoxWatch10;Roxio Hard Drive Watcher 10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxWatch10.exe [2008-5-14 166384]
S2 SessionLauncher;SessionLauncher;c:\docume~1\admini~1\locals~1\temp\dx9\sessionlauncher.exe --> c:\docume~1\admini~1\locals~1\temp\dx9\SessionLauncher.exe [?]
S3 AMBFilt;Creative AMB Service;c:\windows\system32\drivers\AMBFilt.sys [2009-9-9 1656960]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-9-23 39984]
S3 NPF;WinPcap Packet Driver (NPF);c:\windows\system32\drivers\npf.sys [2011-6-8 50704]
S3 RoxMediaDB10;RoxMediaDB10;c:\program files\common files\roxio shared\10.0\sharedcom\RoxMediaDB10.exe [2008-5-14 1120752]
.
=============== Created Last 30 ================
.
2011-06-27 16:30:42 -------- d-----w- C:\cd88564796c1ce6f4dc371c23287
2011-06-25 02:43:20 -------- d-----w- C:\04c6dc40f1e0139253464af8d3
2011-06-25 02:42:15 -------- d-----w- c:\windows\SxsCaPendDel
2011-06-25 02:38:13 28752 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0fa36b86-7006-46ed-a0fb-bfd01254db88}\MpKsle97c4fe8.sys
2011-06-18 01:13:03 -------- d-----w- c:\documents and settings\dana\application data\TeamViewer
2011-06-17 23:58:55 105472 -c----w- c:\windows\system32\dllcache\mup.sys
2011-06-17 23:57:44 602112 ----a-w- c:\windows\system32\SETD.tmp
2011-06-17 23:57:44 55296 ----a-w- c:\windows\system32\SETC.tmp
2011-06-17 23:57:43 916480 ----a-w- c:\windows\system32\SET6.tmp
2011-06-17 23:57:43 1991680 ----a-w- c:\windows\system32\SET11.tmp
2011-06-17 23:57:43 1211904 ----a-w- c:\windows\system32\SET7.tmp
2011-06-17 23:57:42 5964800 ----a-w- c:\windows\system32\SETB.tmp
2011-06-13 11:09:37 -------- d-----w- c:\program files\Seagate
2011-06-13 11:09:37 -------- d-----w- c:\documents and settings\all users\application data\Seagate
2011-06-13 11:08:47 -------- d-----w- c:\windows\Downloaded Installations
2011-06-13 11:08:42 -------- d-sh--w- c:\windows\ftpcache
2011-06-11 18:49:53 -------- d-----w- c:\documents and settings\dana\application data\vmntemplate
2011-06-11 16:41:45 111618 ----a-w- c:\documents and settings\all users\application data\GqULdQbn.exe
2011-06-11 16:36:22 -------- d-----w- c:\documents and settings\dana\application data\whitesmoketoolbar
2011-06-11 14:26:24 -------- d-----w- c:\program files\whitesmoketoolbar
2011-06-09 21:21:06 86528 --sha-r- c:\windows\system32\mfc40N.dll
2011-06-09 01:47:17 50704 ----a-w- c:\windows\system32\drivers\npf.sys
2011-06-09 01:47:17 281104 ----a-w- c:\windows\system32\wpcap.dll
2011-06-09 01:47:17 100880 ----a-w- c:\windows\system32\Packet.dll
2011-06-03 18:02:15 6962000 ----a-w- c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{0fa36b86-7006-46ed-a0fb-bfd01254db88}\mpengine.dll
.
==================== Find3M ====================
.
2011-05-29 13:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-29 13:11:20 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-26 14:11:12 11081728 ----a-w- c:\windows\system32\SET13.tmp
2011-04-25 16:11:11 43520 ------w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ------w- c:\windows\system32\html.iec
2011-04-21 13:37:43 105472 ----a-w- c:\windows\system32\drivers\mup.sys
.
============= FINISH: 12:35:30.03 ===============

Attached Files



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#2 Blade81

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Posted 09 July 2011 - 04:09 AM

Hi,

Sorry for delayed response. Forums have been really busy. If you still need help with this post fresh dds logs, please.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#3 tnagle3

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Posted 13 July 2011 - 09:25 AM

Hi, yes, still need help. Sorry I missed this. Computer has not been turned on since I posted the logs earlier. If you still need a new copy let me know. But they have not changed since prior posting. Thanks so much for helping.

#4 Blade81

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Posted 13 July 2011 - 03:40 PM

Hi

Since the system has been turned off during this time we can work based on those earlier logs.


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.


Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 tnagle3

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Posted 13 July 2011 - 05:44 PM

Ran Combofix. Had to run PC in Safe Mode with Networking as it was blue screening before I could get Combofix to run while using a standard user. Just FYI. Combofix and DDs logs attached.

Attached Files



#6 Blade81

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Posted 14 July 2011 - 05:20 AM

Hi again,

Do you recall making these port openings to firewall:
"5900:TCP"= 5900:TCP:vnc5900
"5800:TCP"= 5800:TCP:vnc5800
"21413:TCP"= 21413:TCP:spport
"26057:TCP"= 26057:TCP:spport
"24132:TCP"= 24132:TCP:spport
"6770:TCP"= 6770:TCP:spport
"26756:TCP"= 26756:TCP:spport
"26068:TCP"= 26068:TCP:spport
"27580:TCP"= 27580:TCP:spport
"14521:TCP"= 14521:TCP:spport
"11938:TCP"= 11938:TCP:spport
"15544:TCP"= 15544:TCP:spport
"9252:TCP"= 9252:TCP:spport
"6387:TCP"= 6387:TCP:spport
"26247:TCP"= 26247:TCP:spport
"19172:TCP"= 19172:TCP:spport
"10245:TCP"= 10245:TCP:spport
"10455:TCP"= 10455:TCP:spport
"24933:TCP"= 24933:TCP:spport
"11621:TCP"= 11621:TCP:spport
"29897:TCP"= 29897:TCP:spport


Open notepad and copy/paste the text in the quotebox below into it:

Folder::
c:\documents and settings\Trevor\Application Data\whitesmoketoolbar
RenV::
c:\program files\Adobe\Reader 9.0\Reader\Reader_sl .exe
c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM .exe
c:\program files\Common Files\Java\Java Update\jusched .exe
c:\program files\Common Files\Microsoft Shared\DW\dwtrig20 .exe
c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv .exe
c:\program files\Dell\QuickSet\quickset .exe
c:\program files\Dell Support Center\bin\sprtcmd .exe
c:\program files\Dell V505\dldwamon .exe
c:\program files\Dell V505\dldwmon .exe
c:\program files\Dell V505\fm3032 .exe
c:\program files\Dell Video Chat\DellVideoChat .exe
c:\program files\Dell Webcam\Dell Webcam Central\WebcamDell2 .exe
c:\program files\DellTPad\Apoint .exe
c:\program files\IDT\WDM\sttray .exe
c:\program files\Intel\Intel Matrix Storage Manager\iaanotif .exe
c:\program files\iTunes\iTunesHelper .exe
c:\program files\Malwarebytes' Anti-Malware\mbam  .exe
c:\program files\Malwarebytes' Anti-Malware\mbam .exe
c:\program files\Malwarebytes' Anti-Malware\mbamgui .exe
c:\program files\Microsoft IntelliPoint\ipoint .exe
c:\program files\Microsoft IntelliType Pro\itype .exe
c:\program files\Microsoft Security Client\msseces .exe
c:\program files\QuickTime\qttask  .exe
c:\program files\QuickTime\qttask .exe
c:\program files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr .exe
c:\program files\Skype\Phone\Skype .exe
c:\program files\Windows Live\Messenger\msnmsgr  .exe
c:\program files\Windows Live\Messenger\msnmsgr .exe
Registry::
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UserFaultCheck]


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log.


Uninstall old Adobe Reader versions and get the latest one (Adobe Reader 10.1) here or get Foxit Reader here. Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here.



Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 26.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.


* Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is UNchecked.
  • Click Scan
  • Wait for the scan to finish.


Post back its report, a fresh dds.txt log and above mentioned ComboFix resultant log.

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Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#7 tnagle3

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Posted 14 July 2011 - 08:14 AM

Thanx. VNC was installed on purpose, so those firewall entries make sense. I have no idea what the other ones are, so I would consider them suspect. Will run the updated Combofix and update the referenced applications, and repost logs. More to come.

#8 tnagle3

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Posted 14 July 2011 - 11:38 AM

Ran Combofix with script. Note that Combofix indicated that an update was available, which I agreed to. Then ran online scanner at ESET. Attempted to run DDS, but it would not run and generate logs. I rebooted the machine into Safe Mode with Networking, and DDS ran properly. All logs are attached.

Attached Files



#9 Blade81

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Posted 14 July 2011 - 04:01 PM

Hi,

Thanks for the logs. Since you have both Microsoft Security Essentials and McAfee installed it's recommended to uninstall one of these. More than one antivirus program installed can cause unexpected things. Also, please take a moment to update Adobe Reader and Java as instructed in my previous post. Vulnerabilities in those two is enough to make system infected again.


Open notepad and copy/paste the text in the quotebox below into it:

Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"21413:TCP"=-
"26057:TCP"=-
"24132:TCP"=-
"6770:TCP"=-
"26756:TCP"=-
"26068:TCP"=-
"27580:TCP"=-
"14521:TCP"=-
"11938:TCP"=-
"15544:TCP"=-
"9252:TCP"=-
"6387:TCP"=-
"26247:TCP"=-
"19172:TCP"=-
"10245:TCP"=-
"10455:TCP"=-
"24933:TCP"=-
"11621:TCP"=-
"29897:TCP"=-


Save this as
CFScript

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine. This tool is not a toy and not for everyday use.

Posted Image

Close all browser windows and refering to the picture above, drag CFScript into ComboFix.exe
Then post the resultant log. How're the symptoms now?

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#10 tnagle3

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Posted 14 July 2011 - 04:38 PM

Will do. I have updated both Adobe and Java, but did so after posting the logs. Sorry for the confusion. Was having some trouble with the machine blue screening (problem with iostor.sys). Ran chkdsk /r on the machine and that seems to have cleared up the BSOD problem so far.

Re: McAfee and MSE - I can't find McAfee program that is running. Preference is to remove all traces of McAfee and go forward with MS Essentials. Is there something specific I should look for re: McAfee that is indicating to Combofix that it is running? I've looked for .exe files, installed programs in folders, etc... But any McAfee program components installed anywhere. Is there something in particular that makes Combofix think it is seeing McAfee?

#11 tnagle3

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Posted 14 July 2011 - 04:57 PM

correction... iastor.sys. Still having this BSOD issue when using one of the user accounts outside of Safe Mode. Combofix running, will post results when complete. Other symptoms appear to have improved drastically; Hello4 window popups seem to be gone, machine is not continually creating more and more processes, etc... So far so good. More to come.

#12 tnagle3

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Posted 14 July 2011 - 05:17 PM

Combofix run complete. Combofix and DDS logs attached.

Attached Files



#13 Blade81

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Posted 15 July 2011 - 03:33 AM

Hi,

1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
2. Execute the file TDSSKiller.exe.
3. Click Start Scan. If threats are found, select cure and click Continue (tool may prompt for a reboot).
4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#14 tnagle3

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Posted 15 July 2011 - 08:45 AM

Ran TDSSKiller per request. Log posted here.

Attached Files



#15 Blade81

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Posted 15 July 2011 - 08:51 AM

Good. Does that bsod issue still occur?

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





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