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lost right button function on touch pad


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#1 newbie1234

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Posted 27 June 2011 - 11:26 AM

Here's the problem. On 21 June 2011, my laptop was infected with a malware called "Mal_Otorun1". I have trend micro security and only trend micro security and it kept popping up every couple of seconds to warn me of the otorun1 affecting two files in my system called D:/autorun.inf and R:/autorun.inf and that the threat had been removed. After I closed the warning, it still pops up seconds later to inform me about the same threat in the same file. It has been doing so for almost half an hour and stopped after i installed windows defender from the net. When i review the log of trend security (clocking in to 824 threats stopped, in total), i found out that one of the infection was a trojan horse virus with the signature "TROJ_GEN.R4FB1CI", probably downloaded from the malware, and three cookie with the signature "Cookie_2o7" which affected the following three files: "serving-sys.com", "2o7.net" and "msnportal.112.2o7.net". Trend security removed every threat except the trojan virus and only denied it's access. Three days later, I slowly lost function of my right button touch pad, and now it's gone completely. Through advice from the net, I downloaded malewarebytes and did a full scan and found two "Trojan Agents" in my registry values, I removed the trojan virus and restart my laptop but the right button function is still lost. I am out of idea and here i am posting here, please help. My laptop is a brand new "Asus A53s series" i bought about 2 weeks ago. Any suggestions and solutions are deeply appreciated.

Thanks,
Kev

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#2 Allen

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Posted 27 June 2011 - 11:27 AM

this could be a problem with your laptops hardware or its a virus disabling the hotkey
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#3 newbie1234

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Posted 27 June 2011 - 11:35 AM

If it's a virus disabling the hot key it wasn't detected by trend micro and malwarebytes. So what do I do? Any suggestions? I use ELAN pointing device smart pad for my touchpad settings.

#4 Allen

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Posted 27 June 2011 - 11:39 AM

please hold on while i try to get a bleeping computer pro to help
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#5 newbie1234

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Posted 27 June 2011 - 11:41 AM

Alright, holding.

#6 Allen

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Posted 27 June 2011 - 11:42 AM

have you tryed running a full scan with malware bytes?
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#7 newbie1234

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Posted 27 June 2011 - 11:45 AM

Yes I did, it detected two trojan agents in my registry values. I removed them and restarted my laptop bur the problem still persists.

#8 Allen

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Posted 27 June 2011 - 11:46 AM

do you mind posting the logs of the viruses that your antiviruses found?
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#9 newbie1234

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Posted 27 June 2011 - 11:47 AM

alright, hold on.

#10 newbie1234

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Posted 27 June 2011 - 11:55 AM

Here's the log, thx for waiting.

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6959

Windows 6.1.7600
Internet Explorer 9.0.8112.16421

27/6/2011 11:39:59 PM
mbam-log-2011-06-27 (23-39-59).txt

Scan type: Full scan (C:\|D:\|R:\|)
Objects scanned: 378219
Time elapsed: 58 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Windows Services (Trojan.Agent) -> Value: Windows Services -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Windows SafeAssist (Trojan.Agent) -> Value: Windows SafeAssist -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#11 Allen

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Posted 27 June 2011 - 11:59 AM

go update malware bytes and rescan
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.

#12 newbie1234

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Posted 27 June 2011 - 12:03 PM

Alright, just updated and is now rescanning. This could take a while, though. I'll post the log again once it's done. Thx.

#13 Allen

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Posted 27 June 2011 - 12:06 PM

go to the bleeping computer chat room
Hey everyone I'm Allen I am a young web developer/designer/programmer I also help people with computer issues including hardware problems, malware/viruses infections and software conflicts. I am a kind and easy to get along with person so if you need help feel free to ask.




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