Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows xp Restore Virus/Google redirect/ Won't let me run GMER or TDSSKIller


  • This topic is locked This topic is locked
13 replies to this topic

#1 yogeshvara

yogeshvara

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:30 PM

Posted 27 June 2011 - 07:38 AM

About a week ago this computer came down with the XP Restore Virus showing the window that looks like it is checking the hard drive for errors and wanting us to fix it. All desktop icons dissappeared save for Internet Explorer and maybe two others. I didn't know how to find or run spyware doctor which I had on the computer. I got TrojanKiller antivirus, which I had used successfully on another similar virus, onto a thumb drive renamed iexplorer.exe and started making some headway. Got rid of the bogus cleanup stuff but still had no icons on desktop (which unhider restored for the most part). Successive cleanings with a variety of softwares got to the point where AntiMalware, SuperAntiVirus,TrojanKiller and SpywareDoctor run pretty clean, except for cookie stuff/adware. OK, so I still have Google redirect on Firefox and IE, I was not able to restore icons to the start/allprograms menu. All the programs appear on the list with generic file icons but mousing over results in a grayed out box that says empty. New programs installed after getting on top of the XP Restore screen do show up here with proper icons and work fine but all things prior to the attack are gray.
So in an effort to rid myself of the google redirect problem, I checked around the computer where suggested and found no anomolies so I turned to TDSSKILLER from Kaspersy. It won't run. From a stick or the hard drive, renamed, whatever I get this error "Instruction at 0x01173772referenced memory at 0x012d19b0. Memory could not be read" options offered are OK to cancel or cancel to debug. The debug thing works but asks for stuff I don't know about. and the OK option brings a second message the brings up a similar message that memory could not be written and then it pops me back to the desktop. I should add here that another computer on our system has a similar history with a different but similar virus and I was able to defeat the rootkit behind the redirect with tdsskiller, so I was very disappointed when it would not run here.
In preparation for posting I have tried to run Gmer and that resulted in a PFN_LIST_CORRUPT error. Twice. I haven't had a chance to try running it in safe mode yet. Two curious things here. Gmer runs abit before it lets me uncheck or check options. The first time it ran, it found a huge amount of stuff before crashing but I got no save. The second time I saved after the opening pass so I got these partial results.
GMER 1.0.15.15640 - http://www.gmer.net
Rootkit quick scan 2011-06-26 16:36:04
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 SAMSUNG_HD080HJ/P rev.ZH100-34
Running: gmer.exe; Driver: C:\DOCUME~1\hkramer\LOCALS~1\Temp\uxtdapob.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs TfFsMon.sys (ThreatFire Filesystem Monitor/PC Tools)
AttachedDevice \FileSystem\Ntfs \Ntfs SYMEVENT.SYS (Symantec Event Library/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Ip pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp pctgntdi.sys (PC Tools Generic TDI Driver/PC Tools)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)

---- Threads - GMER 1.0.15 ----

Thread System [4:136] 86CDDE7A
Thread System [4:140] 86CE0008

---- EOF - GMER 1.0.15 ----

.
DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by hkramer at 7:12:48 on 2011-06-26
.
============== Running Processes ===============
.
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
C:\WINDOWS\system32\rdpclip.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ACT\Act for Windows\Act.Outlook.Service.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Documents and Settings\hkramer\Desktop\hil159.com
C:\Program Files\Java\jre1.6.0_01\bin\jucheck.exe
C:\WINDOWS\System32\logon.scr
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\hkramer\My Documents\Downloads\dds.scr
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3070220
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyServer = http=127.0.0.1:0
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\bae\BAE.dll
BHO: Act.UI.InternetExplorer.Plugins.AttachFile.CAttachFile: {d5233fcd-d258-4903-89b8-fb1568e7413d} - mscoree.dll
TB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\spyware doctor\bdt\PCTBrowserDefender.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_01\bin\jusched.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [vptray] c:\progra~1\symant~1\VPTray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
mRun: [Act.Outlook.Service] "c:\program files\act\act for windows\Act.Outlook.Service.exe"
mRun: [Act! Preloader] "c:\program files\act\act for windows\ActSage.exe" -preload
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
dRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mPolicies-explorer: NoWelcomeScreen = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
IE: {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - {6F431AC3-364A-478b-BBDB-89C7CE1B18F6} - mscoree.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.2
TCP: Interfaces\{5054C0BF-296B-489A-8E87-3C5885AEFD7E} : DhcpNameServer = 192.168.1.2
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
Notify: NavLogon - c:\windows\system32\NavLogon.dll
AppInit_DLLs: c:\progra~1\google\google~1\goec62~1.dll c:\windows\system32\zefobutu.dll c:\windows\system32\doluwuhi.dll, gosofuwu.dll c:\windows\system32\kopurege.dll
SSODL: sobolosot - {7825fa68-13f5-4097-8953-b92e86884e6a} - c:\windows\system32\zefobutu.dll
SSODL: korezarar - {6b5cae9c-8a44-4ba6-bfe2-f3d08d6239be} - c:\windows\system32\doluwuhi.dll
SSODL: tipunuviz - {0a80176f-6739-4fa5-97ce-304a4da75ad2} - c:\windows\system32\doluwuhi.dll
STS: jugezatag: {7825fa68-13f5-4097-8953-b92e86884e6a} - c:\windows\system32\zefobutu.dll
STS: jugezatag: {6b5cae9c-8a44-4ba6-bfe2-f3d08d6239be} - c:\windows\system32\doluwuhi.dll
STS: gahurihor: {0a80176f-6739-4fa5-97ce-304a4da75ad2} - c:\windows\system32\doluwuhi.dll
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli zofowoda.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\hkramer\application data\mozilla\firefox\profiles\cg0m547p.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.yogalifestyle.com
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
.
============= SERVICES / DRIVERS ===============
.
R? ACT! Scheduler;ACT! Scheduler
R? GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335
R? gupdate;Google Update Service (gupdate)
R? gupdatem;Google Update Service (gupdatem)
R? osppsvc;Office Software Protection Platform
R? Symantec AntiVirus;Symantec AntiVirus
S? ASFIPmon;Broadcom ASF IP Monitor
S? Browser Defender Update Service;Browser Defender Update Service
S? ccEvtMgr;Symantec Event Manager
S? ccSetMgr;Symantec Settings Manager
S? EraserUtilRebootDrv;EraserUtilRebootDrv
S? MSSQL$ACT7;SQL Server (ACT7)
S? NAVENG;NAVENG
S? NAVEX15;NAVEX15
S? PCTCore;PCTools KDS
S? pctgntdi;pctgntdi
S? pctplsg;pctplsg
S? SASDIFSV;SASDIFSV
S? SASKUTIL;SASKUTIL
S? SavRoam;SavRoam
S? SAVRT;SAVRT
S? SAVRTPEL;SAVRTPEL
S? sdAuxService;PC Tools Auxiliary Service
S? sdCoreService;PC Tools Security Service
S? TfFsMon;TfFsMon
S? TfNetMon;TfNetMon
S? TfSysMon;TfSysMon
S? ThreatFire;ThreatFire
.
=============== Created Last 30 ================
.
2011-06-25 22:02:12 -------- d-----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-06-25 22:02:11 -------- d-----w- c:\documents and settings\hkramer\application data\SUPERAntiSpyware.com
2011-06-25 22:01:56 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-06-25 19:22:34 -------- d-----w- C:\_OTM
2011-06-24 19:18:37 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-06-24 19:18:34 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2011-06-24 19:18:33 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-06-24 19:18:33 1850328 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-06-24 19:18:32 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-06-24 19:18:32 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2011-06-24 19:18:32 465880 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-06-24 19:18:32 2106216 ----a-w- c:\program files\mozilla firefox\D3DCompiler_43.dll
2011-06-24 19:18:32 1998168 ----a-w- c:\program files\mozilla firefox\d3dx9_43.dll
2011-06-24 19:18:32 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-06-23 16:53:16 -------- d-----w- c:\documents and settings\hkramer\local settings\application data\ApplicationHistory
2011-06-16 16:19:48 105472 -c----w- c:\windows\system32\dllcache\mup.sys
.
==================== Find3M ====================
.
2011-06-26 09:44:59 848 --sha-w- c:\documents and settings\all users\application data\KGyGaAvL.sys
2011-05-29 13:11:30 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-02 15:31:52 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 16:19:43 456320 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-25 16:11:12 916480 ----a-w- c:\windows\system32\wininet.dll
2011-04-25 16:11:11 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-04-25 16:11:11 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-04-25 12:01:22 385024 ----a-w- c:\windows\system32\html.iec
2011-04-21 13:37:43 105472 ----a-w- c:\windows\system32\drivers\mup.sys
.
============= FINISH: 7:24:41.72 ===============

This machine is in use in my office and crashed twice this afternoon, STOP 0x0000008E etc crashes. I got antsy and ran unhooker but just the reports asked for in another thread. I stopped myself from unhooking anything, though I was sorely tempted. I know my limits and wouldn't really have known what I was doing. Anyway, I hope this report will expedite cleaning this up.
Thanks. It looks infected!
Ray

EDIT: Posts merged ~Budapest

Attached Files


Edited by Budapest, 27 June 2011 - 04:45 PM.


BC AdBot (Login to Remove)

 


#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 28 June 2011 - 09:45 PM

Hi

Please do the following:

Please download Unhide.exe to your desktop:
  • Double-click on the Unhide.exe icon on your desktop and allow the program to run.
  • This program will remove the hidden attributes from all the files on your system.
  • Note: If you had purposely hidden any files, then you will need to hide them again after this tool has run.


NEXT


Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 yogeshvara

yogeshvara
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:30 PM

Posted 29 June 2011 - 11:48 AM

Well, combofix ran successfully, sort of. It told me two Antivirus were still on when they were disabled so I removed them (SpywareDR and Symantec). Then it told me I still had antivirus, but did not name it. So I let it run. It seems like it worked but I'll know more later since I'm writing this right after getting the log file. Also unhide.exe crashed when I tried to run it. I'll try it again now. The icons in start all programs still end with empty boxes for the most part....
Thanks very much for your help. I'll report again when I'm clearer on how "rid of the infection" I am.
Peace,
Ray

Attached Files


Edited by yogeshvara, 29 June 2011 - 11:49 AM.


#4 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 29 June 2011 - 01:04 PM

Hi,

Please give unhide another go, make sure all your other windows are closed



NEXT

please run the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 yogeshvara

yogeshvara
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:30 PM

Posted 29 June 2011 - 09:38 PM

Hello,
Ran unhide again and it ran! Still have generic and empty icons in the start all programs area but it ran.
MBAM ran clean and Eset hung up for over an hour at 28% of step 3 but actually finished some time later during the next 5 hours when it was unattended. One infected file identified. Both logs are attached as requested. Looks like combofix fixed the google redirects.... Thank you.
Peace,
Ray

Attached Files



#6 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 29 June 2011 - 09:57 PM

I need to research how to fix the all programs area, in the meantime, please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 26 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 26 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u26 with JavaFX 1 License Agreement". Click on Continue. The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT



Please post a fresh DDS Log and other than the empty icons, please advise if there are any other outstanding issues.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 29 June 2011 - 10:02 PM

Hi,

Please also do the following:

we need to look for backups of those missing files


Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

64-bit users go HERE

  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box into the main textfield:
    :dir
    %Temp%\smtmp /s
    
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#8 yogeshvara

yogeshvara
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:30 PM

Posted 30 June 2011 - 01:06 PM

Hi Things seem good here except for the icon thing..... Here's logs....

Attached Files



#9 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 30 June 2011 - 10:00 PM

We need to manually restore your settings

thanks very much to Broni for the fix

please do the following:



You can restore the defaults for the Start Menu, Accessories and Administrative Tools as follows:
Posted Image
  • Then click on the Restore button.


NEXT


To manually recreate "All Programs" entries, follow these steps...

  • Download App Paths
  • Double click on AppPaths.exe to run the program.
  • Keep the program open.

In this example I'll recreate an entry for Avast antivirus program.
  • Go Start>All Programs.
  • Right click on Avast entry, click "Properties".

Posted Image
NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

  • You'll see this window:

Posted Image

Due to the damage caused by the infection, you'll find "Target" box empty.

  • Go back to AppPaths window and find Avast entry.
  • Right click on Avast line, click "Edit".
  • A pop-up window will open:

Posted Image

  • Highlight everything in "Path" box, right click on it, click "Copy"
  • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
  • IMPORTANT! Add quotation marks at the beginning of the path and at the end
  • Click OK and you're done.

Posted Image


In case, program's link shows as (empty):

Posted Image

  • Open Windows Explorer, navigate to Avast folder in Program Files
  • Right click on Avast ".exe" file, click "Create shortcut":

Posted Image

  • Copy that shortcut, go back to Start menu.
  • Right click on avast!Free Antivirus, click "Paste".
  • You'll see Avast shortcut recreated replacing (empty) entry.

Alternatively....
...you paste that shortcut in:
C:\Documents and Settings\All Users\Start Menu\Programs\Avast

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#10 yogeshvara

yogeshvara
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:30 PM

Posted 01 July 2011 - 01:25 PM

This looks clear and doable. It may wait till next week though since the holiday weekend is fast upon me here. I just didn't want you to think I was dropping the rope. Thanks again for your help. I'm assuming we're done with fixing the virus? Have a great weekend.
Peace,
Ray

#11 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 01 July 2011 - 02:00 PM

There is some important tool clean up routines we need to do, so post back when you get a chance to work through the above instructions, let me know how it goes, then we can clean up the tools.

I'll keep the thread open till I hear from you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#12 yogeshvara

yogeshvara
  • Topic Starter

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Local time:06:30 PM

Posted 07 July 2011 - 05:25 PM

Clear yes, doable another story. The accessories fix worked great. The start all programs fix not at all. Problem is there is nowhere to past the shortcuts. No shortcut tabs in the "empty" locations. I look forward to your further advice.

#13 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 07 July 2011 - 09:09 PM

Please follow the previous instructions beginning at


In case, program's link shows as (empty):

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#14 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:07:30 PM

Posted 19 July 2011 - 09:24 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users