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Sony Vaio Blue Screening


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#1 leav620

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Posted 26 June 2011 - 11:53 AM

I've had this computer for less than a month, and this already happens. Funny how the world works. I'm running Windows 7, 64 bit.

So I start Norton Anti-Virus for a full scan, and it gets about 3/4 of the way through before the laptop shuts down on its own. I figure maybe it finished earlier than I thought, so I attempt to boot up, and as it tries to start Windows, I get the wonderful blue screen.

Information on the blue screen reads:
"Stop 0x0000007B (0XFFFFF880009A97E8, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000)"

When I attempt to do Statrup Repair, the information reads:
"Root Cause Found: Unknown Bugcheck: Bugcheck 109
Parameters= 0xa3a039d89ece68c8, 0xb3b7465ef14ca28a, 0xfffff80000bba5e0, 0x1)
Repair Action: System Files Integrity Check & Repair
Failed, Error Code= 0x490"

Windows 7 came preinstalled on the laptop, which means I have no reinstall disc
Please help!

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#2 Allan

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Posted 26 June 2011 - 11:56 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 leav620

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Posted 26 June 2011 - 12:00 PM

How am I supposed to do that if my computer won't even boot up? I can access Command Prompt, but only through Startup Reapri...If I try to boot in Safe Mode, I even get the blue screen. So if I can't get onto the computer (I'm posting from a PS3), how can I get that information? (Sorry if that seems like a dumb question)

#4 Allan

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Posted 26 June 2011 - 12:07 PM

Sorry, my mistake.

Is there a restore partition on the system?

#5 leav620

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Posted 26 June 2011 - 12:15 PM

There is a Recovery drive (Drive E:) that is listed as a Hard Disk Drive,

Granted, I have already tried restoring Windows to a point it was at about 1.5 weeks ago, and that did nothing for me

#6 Allan

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Posted 26 June 2011 - 12:17 PM

I don't know what that means. Are you saying that after doing the restore you have the same problem? If so, return the unit for a new one.

#7 leav620

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Posted 26 June 2011 - 12:26 PM

I did the System Restore option through Startup Repair, and it did not produce any solutions

About a week ago, I had a problem with the ci.dll file (which a lot of people seem to be having lately). However, by botting up and telling my computer to ignore the drivers that were not properly functioning, I was able to get onto my computer. Once there, I used a program (Semantec, I believe) to detect the root of the prolem and get rid of it (appeared to be some sort of Trojan)...everything was running fine after that for a bout a week until this occurred.

#8 Allan

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Posted 26 June 2011 - 12:32 PM

It would have been helpful if you mentioned the malware in your first post. I suggest you post in the malware forum on this site and see if they can assist you.

#9 leav620

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Posted 26 June 2011 - 12:34 PM

alright...thank you allan

Mod Edit: AIi topic at http://www.bleepingcomputer.com/forums/topic406213.html/page__p__2309272#entry2309272 .

Edited by hamluis, 27 June 2011 - 08:44 AM.





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