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Google redirect problem


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#1 jillyg

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Posted 26 June 2011 - 09:31 AM

I clicked on a popup 3 days ago and downloaded windows xp repair virus to my computer. I did a system restore to 2 days earlier and ran symantec and stopzilla. since then whenever I go to google - it misdirects me from the link when I click on any of the search results (though I can open the linked site in a new tab when I right-click). I have since tried
Malwarebytes,the Microsoft security program, and Avast. Avast says that I have a rootkit in C:windows/system32/drivers/volsnap.sys but does not seem to be able to remove it. The problem persists and it is taking up a lot of my time and I am worried that my computer is compromised and my internet interactions (email) may be insecure. I would be grateful for any advice.

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#2 Broni

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Posted 26 June 2011 - 04:08 PM

I have a rootkit in C:windows/system32/drivers/volsnap.sys

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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