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Netbook doesn't start normally nor in safe mode


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#1 tim2286

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Posted 25 June 2011 - 07:29 PM

I was using the machine, then all of a sudden it froze. I let it stand there for ~20 mins before holding the power button so it would turn off. When I try to turn it on and here's what happens:

Normal boot: Stops here Posted Image

Safe boot: Starts listing all of the proceses (which is what usually happens, then stops at system32/drivers/Mup.sys and that's it.

Is there a way to get my files off of that computer or is it done?

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#2 AustrAlien

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Posted 26 June 2011 - 02:05 AM

What exactly were you doing/what sites were you visiting when the system stopped working or shortly before that time? Is it possible that malware has found its way onto your system and caused the problem?

Sure, you can retrieve your files: Use Linux on a flashdrive to boot into one of the various Linux varieties, and you will be able to copy your files to one or more flashdrives, or external hard drives.

Using a working computer:
  • If you wish to use a LIVE CD ...
  • There are many options to use for a LIVE CD: Try Puppy Linux (download file size 128 MB) or Ubuntu (download file size almost 700 MB).
  • When you have downloaded the ISO image, burn it to a CD using ImgBurn (choose "Write image file to disc").
    The CD will be bootable.
[*]OR ... if you wish to use a flashdrive ...
  • Go to UNetbootin - Homepage and Downloads and at the top of the page, click on Download (for Windows) to download the application. Please follow the instructions further down the page under the heading Installation & Screenshots to run the application and install the Linux version of your choice to your flashdrive. I suggest that you try Puppy Linux (download file size 128 MB) or Ubuntu (download file size almost 700 MB).
[/list]Boot the problematic machine from the LIVE CD or flashdrive.
  • (You may have to configure the BIOS Setup Menu, or just your Boot Menu, to boot first from the optical/CD drive or the flashdrive.)
  • Choose to run the Linux operating system from the CD or flashdrive without making any changes to your computer: Do NOT install it on your hard drive.
When the Linux operating system loads ...
  • You will be able to navigate to all the files on your HDD.
  • You can backup your files by copying them to a flashdrive or an external hard drive.
  • Before using the internet (if you choose to use Puppy, for example) you may have to first configure/set up the internet connection and then download a favourite browser: With Ubuntu the foregoing should not be necessary.

AustrAlien
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#3 tim2286

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Posted 26 June 2011 - 08:23 PM

So I downloaded Ubuntu, used the UNetbootin to create a LiveUSB (the name of the flashdrive is now Install Ubuntu). Rebooted the machine. Took out of the flash drive, plugged it into the computer that doesn't work. Changed Boot device priority to "removable device" from hdd. Saved changes and rebooted. Got this message:

Reboot and Select proper Boot Device or Insert Boot Media in selected Boot device and press a key

#4 AustrAlien

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Posted 26 June 2011 - 09:15 PM

Suggestions:
:step1: You could test that the flashdrive will boot to Ubuntu using your working computer.

:step2: Although "removable device" sounds good, it might not be the correct selection in this case. What other options to you see in the Boot Menu? (eg. USB KEY, USB HDD, other?)
AustrAlien
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#5 tim2286

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Posted 29 June 2011 - 09:47 AM

BREAKTHROUGH!!!!

I connected the 'bad' Hard drive to another computer. Wouldn't start just like the other computer, but I used a USB drive to boot Puppy. What do I do next? Does that mean my computer is recoverable or can I only get the files off of it?

Note: By connecting a hard drive I mean I took the old one out, didn't 'slave' it. Didn't have one of the two cables for that.

Edited by tim2286, 29 June 2011 - 09:48 AM.


#6 tim2286

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Posted 29 June 2011 - 10:14 AM

ok so i figured out how to access the files. Can the computer be revived?

#7 AustrAlien

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Posted 29 June 2011 - 03:27 PM

Attempting to use the system HDD in a different computer is not likely to work successfully. In order to attempt to repair the system the HDD should be in its original computer. Please confirm that you have now returned the HDD to the computer it was in originally.

Is it safe to assume that you have now retrieved your important data from the ailing computer? Please confirm.

You have mentioned both Puppy and Ubuntu: Which of the two are you using?

We can attempt a repair: Firstly, I would like you to answer my earlier question:
"What exactly were you doing/what sites were you visiting when the system stopped working or shortly before that time? Is it possible that malware has found its way onto your system and caused the problem?"Were there any signs of malware on the system?
If malware is likely to be involved, I will request that a malware specialist assist you: If not, I will continue to assist.

Edit: Please include the Make and Model of the netbook.

Edited by AustrAlien, 29 June 2011 - 03:36 PM.

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#8 tim2286

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Posted 29 June 2011 - 06:55 PM

It wasn't malware or anything, it just died of a heart attack and old age :). I was watching (listening?) to a youtube video and reading a yahoo news article, when it left this world for computer heaven. It served me faithfully for almost 2 years. Thank you, thank you for helping me get my files off of it. after posting the last 2 posts I thought it would be better to just get a new more powerful netbook.

P.S. Hmm where would a computer heaven be located :lol:

#9 AustrAlien

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Posted 30 June 2011 - 01:26 AM

where would a computer heaven be located :lol:

Looking around here ... I'd say, probably my place!

Pleased I could help out with retrieving your files.

If you are interested in reviving the netbook, the first thing I would suggest would be to test the HDD and make sure there is nothing wrong with it. If that's OK, then I'd suggest running chkdsk. With any luck at all, the netbook would fire up after doing that and serve you for awhile yet.

Both the above jobs would be easiest done by connecting the HDD to your desktop PC as a secondary/slave ... so it would be very handy if you could get hold of the power &/or data cable(s) that you need. It would have also been the easiest way to get your files, too.

Let me know if you are interested and wish to continue.
AustrAlien
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