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1 reply to this topic

#1 Blickna


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Posted 25 June 2011 - 04:31 PM

Thank you for coming to help!

So, a few days ago my computer was flawless, and working perfectly. I left my house to go hang out with my friends. When I got home I noticed my monitor was (shutdown) cause it had the orange light on. I shoot the mouse, and was tapping the keyboard and stuff. The tower was still on, so I was thinking it just needed to be restarted. So I force shutdown the computer cause I couldnt get the monitor working. Finally it rebooted, the usual, windows wasnt shut down properly, and I ran it normally. Then it went to the windows boot up, and got the the windows icon, but didnt get to the login user screen, and restarted.

Now it went to some option that said Fix computer (recommended) or start normal.

I tried both and none worked. So I got my Windows 7 disk out, and restored the system to a different point in time. This worked and let me get on. I instantly started up my virus programs and scanned the pants off my computer. I had a trojan, and I got rid of it. But that was obviously not the problem, or it downloaded itself back. Cause now anytime I turn off my computer, I have to grab the disk and run it off that, and restore it to a new point. I am fine when im on it, it allows me to do anything, but I am worried, and dont want to stress my computer by restoring it every time I need to get on it.

I noticed 3 programs running when I went to my task manager ( which now when I try to open it, it says failure to display security and shut down options):

winlogon.exe (no username or description of what it was running off of)

csrss.exe (also no username or description)

and atieclxx.exe (I think thats what it was + no username and description)

Those 3 programs had no name next to them, all the other ones say Ryan. I tried to follow them into their file by right clicking and press open containing file, and it wouldn't do anything, but it did with the other programs..

My command prompt is now not working, plus when I type in task manager on the search bar on my computer, it is now a text document.

This is probably very confusing, but I can't find a lot of the stuff to tell you what is up because my computer is barley working.

I usually easily get rid of viruses of most kinds, I am pretty good with computers usually.. I am in desperate need of help!



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#2 boopme


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Posted 25 June 2011 - 10:15 PM

Hello please run 2 scans,post the logs and tell me how it is now.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

NOTE: In some instances if no malware is found there will be no log produced.
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