Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

need help again


  • Please log in to reply
13 replies to this topic

#1 bugbrain

bugbrain

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 25 June 2011 - 12:26 PM

hello
just wondering does anyone know why my CD drive keeps opening randomly?
if anyone knows why or maybe a possible lead as to why that would be a great help thanks

callum

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

BC AdBot (Login to Remove)

 


#2 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:07:16 AM

Posted 25 June 2011 - 01:13 PM

Hi bugbrain, and welcome to the forums! :thumbsup:

There could be a few things causing this problem to occur.

Please first make sure there is nothing stuck in the cd drive, and make sure the button to open the tray is not sticking either.

Could you tell us if this problem also happens in safemode?

Reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.

Does the problem stop when running in safemode?


bloopie

#3 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 25 June 2011 - 05:09 PM

ok i tried safe mode (via F8) and it just brought up a black screen with ether coding or file names and nothing else happened

#4 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:07:16 AM

Posted 25 June 2011 - 06:03 PM

Hey bugbrain,

The text you see on the screen is normal when booting in safemode. It may take some time for the system to load while you see these codes. If it can't load after waiting a few minutes or so, hold the power button for about three seconds so the computer shuts off. Try again, and be patient while it loads.

If you can't boot into safemode, or the problem is still happening when in safemode, let's make sure your hardware is connected properly.

To do this we will need the laptop manufacturer name and model.

If we know the exact model laptop you are using, we could better instruct you on how to continue. This may entail removing the HDD from the laptop, so please make sure your information is correct!

Please post this information in your next reply.

bloopie

EDIT: Our objective is to disconnect the HDD, and reconnect it to the system making sure all other connections are good in the process!

Edited by bloopie reborn, 25 June 2011 - 06:11 PM.


#5 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 25 June 2011 - 06:14 PM

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name KATHSKIDS
System Manufacturer Acer
System Model TravelMate 4200
System Type X86-based PC
Processor x86 Family 6 Model 14 Stepping 8 GenuineIntel ~1662 Mhz
BIOS Version/Date Acer V1.80, 09/03/2006
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name KATHSKIDS\Callum
Time Zone GMT Daylight Time
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.30 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.84 GB
Page File C:\pagefile.sys

thats all the information for my laptop (all that i could find) and im going to try the safe boot now

#6 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 25 June 2011 - 06:28 PM

ok i did the safe mode (via F8) and it finely loaded (lagging at first) and nothing happened (although my CD drive does just open randomly)

#7 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:07:16 AM

Posted 25 June 2011 - 08:43 PM

I think what we will need to do is remove the CD tray from the laptop's enclosure, then reinstall it again.

The connections may have gotten jostled loose on your CD drive, that could cause this problem. Vibrations can make this happen without you even knowing it!!

I have not found the proper way to check these connections to your laptop, but I will be searching! This would be the next logical thing to try with your problem.

Hopefully, another member could help to continue this topic in the mean time.

I will also ask for help from someone I trust so that we can better assist you!

Could you wait a couple days (if necessary) for a response?


bloopie

Edited by bloopie reborn, 25 June 2011 - 08:50 PM.


#8 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 26 June 2011 - 05:20 AM

yes that will be fine thank you

#9 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:07:16 AM

Posted 26 June 2011 - 12:11 PM

Hello again,

I have asked someone that I trust to help you. In the meantime, you may want to check out this youtube video on removing and reinstalling an optical drive.

Laptop Optical (DVD CD ) Drive How To Removal and Installation Video

Sometimes it is just that easy, depending on the age and model of laptop. Other older laptops sometimes have a full cover that needs to be removed first. Since I haven't yet found a good source for the technical construction specs of your laptop, I will refrain from providing additional steps for you to take.

Removing and reinstalling a CD drive has fixed the same issue on a PC I had in the past, and it seems to work for most people as well.

Good luck!


bloopie

EDIT: typo

Edited by bloopie reborn, 26 June 2011 - 12:13 PM.


#10 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 29 June 2011 - 11:01 AM

right i have removed and re-installed the CD drive now it's just a waiting game to see if it spontaneously opens again haha

bugbrain

#11 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 29 June 2011 - 11:02 AM

ok so i waited and waited ect.. and it decided to open again (randomly) but i was moving it at the time so i recon it's just the movement of the laptop (vibrations ect..) and so i think that's what's triggering it to open

#12 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:07:16 AM

Posted 30 June 2011 - 08:37 PM

Hi bugbrain and sorry for the delay,

Has your laptop been consistently, and at random, opening and closing since you reinstalled the drive? Or is it much less often?

Do you notice a correspondence with the opening of the tray, and the vibrations to the laptop?

If you're CD tray is still opening and closing at random without any vibrations, it may be best to install a new CD drive.

As one last check, inspect the connection between the drive and the laptop "with a fine toothed comb" so to speak. Use a magnifying glass if you have to. Make sure there are no pins bent or anything out of the ordinary with the connection.

If all looks good and you still have problems, I would recommend replacing the drive with a new one. If needed, this should be a piece of cake as you've already done it! :thumbup2:


bloopie

Edited by bloopie reborn, 30 June 2011 - 08:38 PM.


#13 bugbrain

bugbrain
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:16 AM

Posted 01 July 2011 - 10:06 AM

heyy
that's ok

the tray does open a lot less now that iv re-installed it (between now and the time i installed it i think it's only open once or twice (randomly)) so a lot less frequent and it was only consistent with the movement (vibrations from moving it ect.) of the laptop :thumbsup:

#14 bloopie

bloopie

    Bleepin' Sith Turner


  • Malware Response Team
  • 7,927 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New York
  • Local time:07:16 AM

Posted 02 July 2011 - 05:14 PM

Hello again,

That's good to hear. :thumbsup: Have you gone over the connection, or at least really looked at where the CD drive connects to the laptop?

Just try to make sure the connection is clean and free of dust. A can of compressed air would be good for hard to reach areas, but be careful to hold the can right-side-up when spraying! Spraying those cans upside down or even on the side, will cause some liquid to come out, and we don't want that!

Again, sorry for the delayed post...I am still in training and always seem to have a lot of work to do. :wacko:

Happy to hear your laptop is doing better! :thumbup2:


Regards,

bloopie




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users