Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Infected with Windows Vista Restore Virus


  • This topic is locked This topic is locked
10 replies to this topic

#1 hellocasey912

hellocasey912

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:49 AM

Posted 24 June 2011 - 05:52 PM

a previously posted here: http://www.bleepingcomputer.com/forums/topic405742.html/page__view__getnewpost


After a lot of researching, I think my computer has/had the Windows Vista Restore Virus. When I was experiencing these problems, I did a system restore to 3 months prior. I thought all was better until I started hearing random commercials.

I downloaded AVAST, it found a few things, and the commercials stopped. Now, anytime I search for anything, I am getting redirected to other search sites (mainly scour.com). I know these are all symptoms of this virus. I found your tutorial: http://www.bleepingcomputer.com/virus-removal/remove-windows-vista-repair

I was able to download RKill. Then when I moved on to download the TDSSKiller, it would let me download it, but it won't run (even when I changed it's name). I'm not sure if it's my computer illiteracy, or a side effect of these computer problems.

Please advise. I want this thing gone.

The DDS.txt and Attach.txt are attached, the Ark.txt was too large to attach.

Thank you so much,

Casey

Attached Files



BC AdBot (Login to Remove)

 


#2 rigacci

rigacci

    Fiorentino


  • Members
  • 2,604 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:09:49 AM

Posted 06 July 2011 - 08:06 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR

#3 hellocasey912

hellocasey912
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:49 AM

Posted 06 July 2011 - 07:06 PM

The DDS.txt and the Attach.txt are attached. The GMER log- Ark.txt was too large to attach.

Still having the same problem (redirecting my searches to other sites), and mainly internet explorer issues. Seems like it is a lot slower than it ever has been. I constantly get the "Internet Explorer is not responding" message. And for some reason, the sound won't come in on YouTube.

I have been keeping my Avast! running, and I usually get about 2-3 threats detected and blocked when I'm on. The culprit is usually iexplore.exe.

Thank you so much for your help.

Attached Files



#4 Blade81

Blade81

    Bleepin' Rocker


  • Malware Response Team
  • 6,465 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:04:49 PM

Posted 07 July 2011 - 05:05 AM

Hi,

You should uninstall Norton AntiVirus since it seems to be expired and you have Avast antivirus installed there.

The GMER log- Ark.txt was too large to attach.

Please archive it into a zip file and attach that.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#5 hellocasey912

hellocasey912
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:49 AM

Posted 07 July 2011 - 12:48 PM

I was going to uninstall Norton, but it is giving me firewall protection- something that Avast isn't doing.

Attached Files



#6 Blade81

Blade81

    Bleepin' Rocker


  • Malware Response Team
  • 6,465 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:04:49 PM

Posted 07 July 2011 - 02:02 PM

Hi,

Vista offers good enough firewall so you won't necessarily need separate 3rd party firewall.


Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
  • Run Spybot-S&D in Advanced Mode
  • If it is not already set to do this, go to the Mode menu
    select
    Advanced Mode
  • On the left hand side, click on Tools
  • Then click on the Resident icon in the list
  • Uncheck
    Resident TeaTimer
    and OK any prompts.
  • Restart your computer



Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  • Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.


A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#7 hellocasey912

hellocasey912
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:49 AM

Posted 07 July 2011 - 06:01 PM

The files you requested are attached.

Thank you!

Attached Files



#8 Blade81

Blade81

    Bleepin' Rocker


  • Malware Response Team
  • 6,465 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:04:49 PM

Posted 08 July 2011 - 11:59 AM

Hi again,


Uninstall old Adobe Reader versions and get the latest one (Adobe Reader 10.1) here or get Foxit Reader here. Make sure you don't (unless you want to) install toolbar if choose Foxit Reader! You may also check free readers introduced here.

Uninstall your current Adobe shockwave player and get the fresh one here if needed.


Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 26.
  • Click the
    Download
    button to the right.
  • Select Windows on platform combobox and check the box that says:
    Accept License Agreement. Click continue.
  • The page will refresh.
  • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586-p.exe to install the newest version. Uncheck Carbonite online backup trial if it's offered there.


* Go here to run an online scanner from ESET.
  • Note: You will need to use Internet explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is UNchecked.
  • Click Scan
  • Wait for the scan to finish.


Post back its report & a fresh dds.txt log. Still issues left?

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#9 hellocasey912

hellocasey912
  • Topic Starter

  • Members
  • 13 posts
  • OFFLINE
  •  
  • Local time:08:49 AM

Posted 08 July 2011 - 07:36 PM

I have updated Adobe & Java.

After running the scan, yes I am still experiencing problems (redirecting my searches and many "threats detected" via iexplore.exe on Avast). Today it must have been over 20 threats detected and blocked.

Attached Files



#10 Blade81

Blade81

    Bleepin' Rocker


  • Malware Response Team
  • 6,465 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:04:49 PM

Posted 09 July 2011 - 03:27 AM

Hi,

1. Download TDSSKiller and extract its contents into a folder in desired location (i.e. c:\tdsskiller).
2. Execute the file TDSSKiller.exe.
3. Click Start Scan. If threats are found, select cure and click Continue (tool may prompt for a reboot).
4. Post back contents of log file in c: drive root (name should be in UtilityName.Version_Date_Time_log.txt format)

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#11 Blade81

Blade81

    Bleepin' Rocker


  • Malware Response Team
  • 6,465 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Finland
  • Local time:04:49 PM

Posted 17 July 2011 - 10:21 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
unite_blue.png

Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users