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Motherboard? Hard Drive ? Ram ?


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#1 ronfiveo

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Posted 24 June 2011 - 01:41 PM

Ok, Here's my story,

For a couple of months I was getting random blue screens of various problem descriptions on it.
It would , for no apparent reason blank out and give me a BSOD. ( I can access those if needed) and it would auto reboot.
Then one time after trying to reboot it gave me a black screen saying to use a disk to boot from. So, I tried the restore disk I
made right after bringing the machine home and nothing would happen. It still would not boot. Soooooo.....

I took it to CompUSA (the only game in town) where I bought it a little over 3 yrs. ago for a diagnostic service to see what was going on with the machine.
I was told that it was the hard drive and that it had no OS on it. What ever was happening to it had wiped out the OS (Vista 32 Home Premium).

I bought a new hard drive and they installed it along with all the current updates and patches including Sp1 and Sp2.
When I booted it from home I went and looked for HP updates on all of the drivers including BIOS.
All was ok for about 9 or so days, when the same thing started happening again.

I started this research in another topic forum and was being helped by Elise and after our deciding that it was most probably a hardware problem here I am.
Here's the link to that topic and all that transpired and looked into during that time

Other forum thread here.

If you need any other information like system information, I have Speccy with all of any information about systems information that you could possibly use or ask.

Thanks all for your time and trouble .

Ron

Elise advised me to include the BSOD log so here it is.

==================================================
Dump File : Mini062011-01.dmp
Crash Time : 6/20/2011 5:58:29 AM
Bug Check String : PFN_LIST_CORRUPT
Bug Check Code : 0x0000004e
Parameter 1 : 0x00000002
Parameter 2 : 0x00052a0f
Parameter 3 : 0x000bbedf
Parameter 4 : 0x00000010
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini062011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,520
==================================================

==================================================
Dump File : Mini061011-01.dmp
Crash Time : 6/10/2011 6:55:52 AM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x19400000
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8232382a
Caused By Driver : ecache.sys
Caused By Address : ecache.sys+17540
File Description : Special Memory Device Cache
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ee82a
Stack Address 2 : ntkrnlpa.exe+ed858
Stack Address 3 : ecache.sys+c89e
Computer Name :
Full Path : C:\Windows\Minidump\Mini061011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 131,072
==================================================

==================================================
Dump File : Mini060511-02.dmp
Crash Time : 6/5/2011 7:07:03 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x974f88ef
Parameter 3 : 0x9ac5ec1c
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c88ef
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : win32k.sys+c88ef
Stack Address 1 : win32k.sys+c86a1
Stack Address 2 : win32k.sys+c9247
Stack Address 3 : ntkrnlpa.exe+4ac7a
Computer Name :
Full Path : C:\Windows\Minidump\Mini060511-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,520
==================================================

==================================================
Dump File : Mini060511-01.dmp
Crash Time : 6/5/2011 7:01:53 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00041284
Parameter 2 : 0x119fa001
Parameter 3 : 0x0000f27c
Parameter 4 : 0xc0802000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb3f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : ntkrnlpa.exe+63746
Stack Address 2 : ntkrnlpa.exe+63994
Stack Address 3 : ntkrnlpa.exe+b624c
Computer Name :
Full Path : C:\Windows\Minidump\Mini060511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,520
==================================================

==================================================
Dump File : Mini060411-03.dmp
Crash Time : 6/4/2011 3:01:49 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x000000d0
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8230682a
Caused By Driver : hal.dll
Caused By Address : hal.dll+997f
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ee82a
Stack Address 2 : ntkrnlpa.exe+ed858
Stack Address 3 : aswSP.SYS+26fef
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,520
==================================================

==================================================
Dump File : Mini060411-02.dmp
Crash Time : 6/4/2011 6:33:08 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 0x00000005
Parameter 2 : 0x8763e0e0
Parameter 3 : 0x10de03f1
Parameter 4 : 0x88ab83a4
Caused By Driver : USBPORT.SYS
Caused By Address : USBPORT.SYS+29706
File Description : USB 1.1 & 2.0 Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : USBPORT.SYS+29706
Stack Address 2 : USBPORT.SYS+4267
Stack Address 3 : usbohci.sys+2742
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 200,112
==================================================

==================================================
Dump File : Mini060411-01.dmp
Crash Time : 6/4/2011 6:19:09 AM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x8241d626
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4afe7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4afe7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 156,520
==================================================



Hope that helps .

Edited by hamluis, 25 June 2011 - 03:50 PM.


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#2 killerx525

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Posted 25 June 2011 - 11:33 AM

This will get the specs of your computer.
Publish a Snapshot using Speccy

Which model is your HP?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#3 ronfiveo

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Posted 25 June 2011 - 11:56 AM

System information

Is that what you need killerx ?

#4 killerx525

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Posted 25 June 2011 - 12:08 PM

The model of the desktop?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#5 ronfiveo

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Posted 25 June 2011 - 12:09 PM

HP m8000n Media Center Pc

#6 caperjac

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Posted 25 June 2011 - 02:30 PM

im no expert but giving the cause of almost all of the bsod's are system file i would reinstall windows

My answers are my opinion only,usually


#7 ronfiveo

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Posted 25 June 2011 - 03:16 PM

This recent installation is only 3 weeks old or a little less.

All the BSODs were before and after the latest install.

Also it froze this morning and it took 4 hard boots to finally get it up and running but once it's on, it seems to run normally.

It seems to be the start up when it "blues" out so now I just don't turn it off.
It won't hurt it just to keep it on does it?
I know the RAM won't get refreshed that way, but what else can you think of?

Thanks you're doing great!

Ron

#8 hamluis

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Posted 25 June 2011 - 03:55 PM

What hadware was installed...or drivers installed...on 4 Jun 2011?

Appears to be a driver problem, at first glance.

Are you running Avast and AVG on this system?

Louis

Edited by hamluis, 25 June 2011 - 03:58 PM.


#9 caperjac

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Posted 25 June 2011 - 04:14 PM

This recent installation is only 3 weeks old or a little less.

speccy log shows it as may 9,almost 7 weeks ago ,

Edited by caperjac, 25 June 2011 - 04:15 PM.

My answers are my opinion only,usually


#10 ronfiveo

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Posted 25 June 2011 - 05:52 PM

In old age memory is the first thing to go......I forget what the second one is.

It had to be the web cam....I think.

Yes, I run Avast as the primary anitvirus , and AVG when I want to scan for something that avast don't .

I never have the two running active protection at the same time

#11 hamluis

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Posted 25 June 2011 - 06:49 PM

That may be true...or you may think it's true...but a typical AV also runs scans of the system constantly...that's how they alert when certain malware are detected.

You have processes for both running, if you look in Task Manager.

I suggest you uninstall one and see the impact on your system problems.

Louis

#12 ronfiveo

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Posted 25 June 2011 - 07:12 PM

Will do Louis and I'll let you know if there is any difference.


I will take a chance after un-installing AVG and shutting it down tonight.
We'll see what happens in the morning when I boot it up.

Thanks,

Ron

Edited by ronfiveo, 25 June 2011 - 07:13 PM.


#13 ronfiveo

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Posted 26 June 2011 - 10:18 AM

Ok, it booted up fine, but this problem is such a random thing that it might take several times to
make an assessment about the outcome of uninstalling AVG.

I have also checked to see if there are any more HP updates and there were none and there are no new windows updates either.

So, what do we do now?

If it could be a motherboard problem is there a test like Memtest86 does for RAM ?

Thanks again Guys I think we are getting there .

Ron

#14 ronfiveo

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Posted 27 June 2011 - 07:25 AM

Well, I started it up and within 3min. it "blued" out again ...then auto restarted choosing "start normally" it started again and ran for about 1min. until it "blued" out again and froze with a blinking cursor in the upper left hand corner of a black screen.
I hard booted and now it seems to be running ok.

This thing has me totally pulling my hair out.

I am attaching screen captures of the blue screen.

#15 hamluis

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Posted 27 June 2011 - 09:06 AM

Aswsnx.sys...I would uninstall Avast and then reinstall, update, and run it.

Did you use the AVG uninstall tool to remove it? Are there any AVG processes still running in Task Manager?

Louis




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