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Malware or Virus???


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#1 Stonewall1971

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Posted 24 June 2011 - 01:26 PM

I've got something infecting my computer and i'm not sure what it is. I had att connect tech look at it and they can't fix my computer without reinstalling my operating system. When i tried to reinstall, they said that my disk is bad, and that i need a new disk and that since its XP i might not be able to get one. Anyway, whats going on is every so often my computer will scream at me and pop up something that says i've got so many infected fills or Virus detected. Then i get warning's about Identity theft attempt detected. When i hit remove all threats it takes me to Best Malware pages to subsribe to a service. What can i do to fix this???

Edited by hamluis, 24 June 2011 - 01:33 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 24 June 2011 - 02:57 PM

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

============================================================

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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