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Start Menu Program Files Hidden


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#1 nb142

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Posted 23 June 2011 - 04:34 PM

I just managed to take off both the Win7Recovery virus AND a TDSS virus off my Win7 Ultimate computer using Malwarebytes, TDSSkiller, Rkill, and SpybotSD. However, almost all of the links/shortcuts in Start-->All Programs are not visible (ie: showing (empty)). I ran unhide.exe but it did not help. I am able to view documents, and open them, but can't find the programs anywhere (like Word, Excel, etc). I ran SystemLook as has been suggested and get the log below. Please help!

SystemLook 04.09.10 by jpshortstuff
Log created at 17:01 on 23/06/2011 by Nisha
Administrator - Elevation successful

========== dir ==========

C:\Users\Nisha\AppData\Local\Temp\smtmp - Parameters: "/s"

---Files---
None found.

C:\Users\Nisha\AppData\Local\Temp\smtmp\1 d------ [20:05 22/06/2011]

C:\Users\Nisha\AppData\Local\Temp\smtmp\1\Programs d------ [20:05 22/06/2011]

C:\Users\Nisha\AppData\Local\Temp\smtmp\1\Programs\CCleaner d------ [20:05 22/06/2011]

C:\Users\Nisha\AppData\Local\Temp\smtmp\1\Programs\Malwarebytes' Anti-Malware d------ [20:05 22/06/2011]

-= EOF =-

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#2 Broni

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Posted 23 June 2011 - 05:35 PM

Unfortunately, backup files are not present, so you'll have to restore all items manually.

You can restore the defaults for the Start Menu and Administrative Tools as follows:

=====================================================================================

To manually recreate "All Programs" entries, follow these steps...

  • Download App Paths
  • Double click on AppPaths.exe to run the program.
  • Keep the program open.

In this example I'll recreate an entry for Avast antivirus program.
  • Go Start>All Programs.
  • Right click on Avast entry, click "Properties".

Posted Image
NOTE. Make sure, you right click on Avast program, NOT on Avast folder.

  • You'll see this window:

Posted Image

Due to the damage caused by the infection, you'll find "Target" box empty.

  • Go back to AppPaths window and find Avast entry.
  • Right click on Avast line, click "Edit".
  • A pop-up window will open:

Posted Image

  • Highlight everything in "Path" box, right click on it, click "Copy"
  • Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".
  • IMPORTANT! Add quotation marks at the beginning of the path and at the end
  • Click OK and you're done.

Posted Image


In case, program's link shows as (empty):

Posted Image

  • Open Windows Explorer, navigate to Avast folder in Program Files
  • Right click on Avast ".exe" file, click "Create shortcut":

Posted Image

  • Copy that shortcut, go back to Start menu.
  • Right click on avast!Free Antivirus, click "Paste".
  • You'll see Avast shortcut recreated replacing (empty) entry.

Alternatively....
...you paste that shortcut in:
(XP) - C:\Documents and Settings\All Users\Start Menu\Programs\Avast
(Vista/7) - C:\ProgramData\Start Menu\Programs\Avast

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#3 nb142

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Posted 23 June 2011 - 06:22 PM

I can't thank you enough! I've recovered all of my important program links.

#4 Broni

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Posted 23 June 2011 - 06:29 PM

Good job :)

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#5 cuervo34

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Posted 24 June 2011 - 07:40 PM

Hello, I am having the same problem as the author of the original post. I, too, had a virus that hid my program files. I downloaded a program called Unhide, which restored all of my desktop icons and placed a few icons in my start menu.

Likewise, as described here, all of the folders in Start>All Programs read empty. However, when I followed the steps listed here to restore the program files,I was unable to do so. When I go into the Program Files folders (there are three) of Windows Explorer, there are no .exe files for most of the programs. The only programs that do, are ones that I either already had linked on my desktop or ones that I've downloaded since the virus infection and removal.

I just discovered this morning that I could neither find nor launch Microsoft Word, which is what prompted the message. The only way I can open it, is to go into My Documents and open a Word doc, which of course opens the program itself.

Any help would be greatly appreciated.

Thank you so much!

#6 Broni

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Posted 24 June 2011 - 08:19 PM

Please, start your own topic.

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