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Windows XP Repair bug, unable to run RKill (none of the diff. naming conventions work)


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#1 portsidelw

portsidelw

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Posted 23 June 2011 - 09:44 AM

Hello,

Thank you, in advance, for your help! I am running a lenovo T60 with XP OS. The other day I encountered the typical Windows XP Repair bug that you have listed on your site. I was unable to minimize or X out of this dialog box. I did navigate the different tabs. I did NOT elect to "fix errors".

I initially had a totally black screen with only the tool bar showing and the Windows XP repair dialog box showing. My ZoneAlarm Security Alert also asked if I wanted to allow "ProcFeatures is trying to access the internet. ID: Not Available in ZoneAlarm. Application: 17358628.exe. Desintation IP: 0.0.0.0 DNS." I denied access to this (I don't know if it's related?).

I also saw a "Catalyst Control Centre: Host Application" dialog box saying "Catalyst Control Centre: Host application has encountered a problem and needs to close. We're sorry for the inconvenience."

Lastly, I rec'd a "hard drive failure" pop up box. Stating "The system has detected a problem with one or more installed IDE / SATA hard disks. It is recommended that you restart the sysytem."


Using another computer I investigated the problem and found your site. I copied all the files I needed (rkill, dds.scr, defogger, mbam-setup.exe) onto a thumb drive and plugged thumb drive into infected machine. Determining I had the rootkit installed I turned to the Prep Guide.

I followed Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
- Data was backed up a couple of weeks ago, nothing imperative
- Created account and enabled topic ready.
- Enabled firewall (which was not enabled)
- Ran defogger
- Ran DDS
- Created files

On the off chance, I did try running RKill, which was 'denied'. Although my trash can and bluetooth enabled icons did appear on the black screen and have since disappeared. No big shocker that I was unable to install mbam.

DDS.txt

.
DDS (Ver_2011-06-12.02) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_12
Run by pferguson at 10:29:30 on 2011-06-23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.443 [GMT -4:00]
.
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: ZoneAlarm Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\WiFi\bin\S24EvMon.exe
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe
C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe
C:\WINDOWS\system32\IPSSVC.EXE
C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe
C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe
svchost.exe
C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\program files\lenovo\system update\suservice.exe
C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe
C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe
C:\Program Files\LENOVO\HOTKEY\tposdsvc.exe
C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe
C:\Program Files\Lenovo\Zoom\TpScrex.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe
C:\Program Files\Lenovo\VIRTSCRL\virtscrl.exe
C:\PROGRA~1\THINKV~2\PrdCtr\LPMGR.exe
C:\PROGRA~1\THINKV~2\PrdCtr\LPMLCHK.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\ThinkPad\UltraNav Wizard\UNavTray.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Documents and Settings\pferguson\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
C:\Documents and Settings\All Users\Application Data\EkqCjRSTlvQ.exe
C:\WINDOWS\system32\attrib.exe
C:\Documents and Settings\All Users\Application Data\17358628.exe
C:\Program Files\CheckPoint\ZAForceField\ForceField.exe
C:\WINDOWS\system32\attrib.exe
E:\Defogger.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Settings,ProxyServer = http=127.0.0.1:6092
uInternet Settings,ProxyOverride = <local>
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: ZoneAlarm Security Engine Registrar: {8a4a36c2-0535-4d2c-bd3d-496cb7eed6e3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: ZoneAlarm Security Engine: {ee2ac4e5-b0b0-4ec6-88a9-bca1a32ab107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Google Update] "c:\documents and settings\pferguson\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [EkqCjRSTlvQ] c:\documents and settings\all users\application data\EkqCjRSTlvQ.exe
mRun: [PWRMGRTR] rundll32 c:\progra~1\thinkpad\utilit~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe
mRun: [LenovoAutoScrollUtility] c:\program files\lenovo\virtscrl\virtscrl.exe
mRun: [LPManager] c:\progra~1\thinkv~2\prdctr\LPMGR.exe
mRun: [LPMailChecker] c:\progra~1\thinkv~2\prdctr\LPMLCHK.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
StartupFolder: c:\docume~1\pfergu~1\startm~1\programs\startup\networ~1.lnk - c:\program files\actihealth\AHClient.exe
StartupFolder: c:\docume~1\pfergu~1\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
uPolicies-explorer: NoDesktop = 1 (0x1)
mPolicies-system: DisableTaskMgr = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: Send to &Bluetooth Device... - c:\program files\thinkpad\bluetooth software\btsendto_ie_ctx.htm
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: wingspeedcorp.com\ms-project
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1175193683858
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_12-windows-i586.cab
DPF: {D5B680E5-9C5F-45E0-A97C-521D4F281173} - hxxps://ms-project.wingspeedcorp.com/PWA/_layouts/pwa/objects/1033/pjcintl.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://mwmus.webex.com/client/v_mywebex-mwm/mywebex/ieatgpc.cab
DPF: {E3089160-E8AD-4C5B-B47C-ADDF3DF660DD} - hxxps://ms-project.wingspeedcorp.com/PWA/_layouts/pwa/objects/pjclient.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
Notify: AwayNotify - c:\program files\lenovo\awaytask\AwayNotify.dll
Notify: psfus - c:\program files\thinkvantage fingerprint software\psqlpwd.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Notification Packages = scecli c:\program files\thinkvantage fingerprint software\psqlpwd.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\pferguson\application data\mozilla\firefox\profiles\2v6d79vc.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\checkpoint\zaforcefield\trustchecker\components\TrustCheckerMozillaPlugin.dll
FF - plugin: c:\documents and settings\pferguson\application data\mozilla\firefox\profiles\2v6d79vc.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071101000055.dll
FF - plugin: c:\documents and settings\pferguson\application data\mozilla\plugins\npgoogletalk.dll
FF - plugin: c:\documents and settings\pferguson\application data\mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: c:\documents and settings\pferguson\application data\mozilla\plugins\npPxPlay.dll
FF - plugin: c:\documents and settings\pferguson\local settings\application data\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\checkpoint\zaforcefield\trustchecker\bin\npFFApi.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - %profile%\extensions\moveplayer@movenetworks.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: ZoneAlarm Security Engine: {FFB96CC1-7EB3-449D-B827-DB661701C6BB} - c:\program files\checkpoint\zaforcefield\TrustChecker
.
============= SERVICES / DRIVERS ===============
.
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-9-15 165584]
R1 lenovo.smi;Lenovo System Interface Driver;c:\windows\system32\drivers\smiif32.sys [2011-2-23 13680]
R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2010-9-15 532224]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-9-15 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-15 40384]
R2 ISWKL;ZoneAlarm Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2010-5-26 26352]
R2 IswSvc;ZoneAlarm Toolbar IswSvc;c:\program files\checkpoint\zaforcefield\ISWSVC.exe [2010-5-26 493032]
R2 smihlp;SMI Helper Driver (smihlp);c:\program files\thinkvantage fingerprint software\smihlp.sys [2009-3-13 12560]
R2 TPHKLOAD;Lenovo Hotkey Client Loader;c:\program files\lenovo\hotkey\tphkload.exe [2011-2-23 99328]
R2 TPHKSVC;On Screen Display;c:\program files\lenovo\hotkey\TPHKSVC.exe [2007-12-14 64440]
R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]
R3 dfmirage;dfmirage;c:\windows\system32\drivers\dfmirage.sys [2005-11-27 31896]
R3 NETwLx32; Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows XP 32 Bit;c:\windows\system32\drivers\NETwLx32.sys [2011-2-23 6609920]
S0 awwcx;awwcx; [x]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-22 136176]
S2 LENOVO.MICMUTE;Lenovo Microphone Mute;c:\program files\lenovo\hotkey\micmute.exe [2011-2-23 45496]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-15 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-9-15 40384]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-4-22 136176]
S3 rcvpn;SonicWALL VPN Adapter;c:\windows\system32\drivers\rcvpn.sys --> c:\windows\system32\drivers\rcvpn.sys [?]
S3 swmx01;Sierra Wireless USB MUX Driver (#01);c:\windows\system32\drivers\swmx01.sys [2005-11-18 58624]
S3 SWNC5E01;Sierra Wireless MUX NDIS Driver (#01);c:\windows\system32\drivers\SWNC5E01.sys [2005-8-5 73600]
S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2006-4-30 14336]
.
=============== Created Last 30 ================
.
2011-06-20 18:38:14 360448 ---ha-w- c:\documents and settings\all users\application data\17358628.exe
2011-06-20 18:25:31 444416 ---ha-w- c:\documents and settings\all users\application data\EkqCjRSTlvQ.exe
2011-06-16 12:19:25 -------- d--h--w- c:\windows\SxsCaPendDel
2011-06-15 14:00:25 105472 ---h--w- c:\windows\system32\dllcache\mup.sys
2011-06-13 17:35:59 72080 ---ha-w- c:\documents and settings\pferguson\g2mdlhlpx.exe
.
==================== Find3M ====================
.
2011-06-16 20:49:43 60 ---ha-w- c:\windows\wpd99.drv
2011-05-02 15:31:52 692736 ---ha-w- c:\windows\system32\inetcomm.dll
2011-04-29 16:19:43 456320 ---ha-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-25 15:51:58 832512 ---ha-w- c:\windows\system32\wininet.dll
2011-04-25 15:51:57 78336 ---ha-w- c:\windows\system32\ieencode.dll
2011-04-25 15:51:57 1830912 ---ha-w- c:\windows\system32\inetcpl.cpl
2011-04-25 15:51:57 17408 ---ha-w- c:\windows\system32\corpol.dll
2011-04-25 12:01:21 389120 ---ha-w- c:\windows\system32\html.iec
2011-04-21 13:37:43 105472 ---ha-w- c:\windows\system32\drivers\mup.sys
2011-04-11 23:09:09 51716 ---ha-w- c:\windows\system32\pdf995mon.dll
2011-04-11 23:09:09 249856 ---ha-w- c:\windows\system32\pdfmona.dll
.
============= FINISH: 10:31:44.25 ===============

Attached Files



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#2 CatByte

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Posted 01 July 2011 - 09:08 PM

Hi

Please do the following:

reboot your computer and boot into safe mode > tap F8 repeatedly on boot up until an option menu appears > arrow up to safe mode with networking.


Now show hidden files and folders:

  • Double-click My Computer.
  • Click the Tools menu, and then click Folder Options.
  • Click the View tab.
  • Clear "Hide file extensions for known file types."
  • Under the "Hidden files" folder, select "Show hidden files and folders."
  • Clear "Hide protected operating system files."
  • Click Apply, and then click OK.


Now navigate to the following files:


C:\Documents and Settings\All Users\Application Data\EkqCjRSTlvQ.exe
C:\Documents and Settings\All Users\Application Data\17358628.exe

right click those files one at a time and rename them by adding a .vir extension to them > EkqCjRSTlvQ.exe.vir & 17358628.exe.vir


boot back to normal mode. You should now be able to download and run our diagnostic tools.

Please run the following:


  • Please download aswMBR.exe and save it to your desktop.
  • Double click aswMBR.exe to start the tool. (Vista/Windows 7 users - right click to run as administrator)
  • Click Scan

  • Upon completion of the scan, click Save log and save it to your desktop, and post that log in your next reply for review. Note - do NOT attempt any Fix yet.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well.

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#3 portsidelw

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Posted 06 July 2011 - 11:29 AM

Hello,

Thanks for responding to my post. I am unable to log in using safe mode. I attempted to log in using both 'safe mode with networking' and 'safe mode'. I was denied access. Did you want me to attempt logging in not in safe mode?

#4 CatByte

CatByte

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Posted 06 July 2011 - 12:35 PM

yes, give that a try in normal mode

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#5 portsidelw

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Posted 06 July 2011 - 03:06 PM

That seemed to work. FYI: The EkqCjRSTlvQ.exe file was not there. The 17358628.exe file was. I renamed and then ran the .exe file.

I've attached both files you asked for.

Thank you

Attached File  MBR.zip   488bytes   2 downloads
Attached File  aswMBR.txt   2.06KB   3 downloads

#6 CatByte

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Posted 06 July 2011 - 11:29 PM

Hi,

Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

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#7 portsidelw

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Posted 07 July 2011 - 09:17 AM

Ok, that's done. Some notes:

1. I could not paste the combofix.exe file directly onto the desktop. I navigated through the C: and pasted it onto the desktop there. Then launched the program.

2. During the combo fix I saw one error message after stage 38. "can't create file C:\Qoobox\Quarantine\registry-backups\tcpip.reg" Access is denied.

3. My desktop seems to have returned...we're making headway.

Log File attached.

Thank you.

Attached Files

  • Attached File  log.txt   222.3KB   1 downloads


#8 CatByte

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Posted 07 July 2011 - 10:05 AM

Hi,

Please do the following:


Note: Please allow ComboFix to update if it asks to do so.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

File::
c:\documents and settings\All Users\Application Data\17358628.vir

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:6092

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.


NEXT


  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

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#9 portsidelw

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Posted 08 July 2011 - 10:16 AM

Morning CatByte,

Notes:
- The ComboFix file has been named log(2nd).txt
- I tried running the ESET scan last night and woke up to find the machine had rebooted. I thought that was a little peculiar. I reran the scan this AM, realized that w/ the reboot my anti-virus s/w would've restarted (and I hadn't disabled it). I disabled anti-virus s/w and reran the scan. That file has been attached.

Thanks.

Attached Files



#10 CatByte

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Posted 08 July 2011 - 11:12 AM

Hi

Please do the following:

Visit ADOBEand download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 26 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 26 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u26 with JavaFX 1 License Agreement". Click on Continue. The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java™ 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.



NEXT


Please post a fresh DDS Log and advise how your computer is running now and if there are any outstanding issues.

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#11 portsidelw

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Posted 12 July 2011 - 12:52 PM

CatByte,

Please find attached two files requested.
My machine is up and running. Seems to be a little sluggish in opening files (doc/xls files), but nothing I can't live with.

Thank you.

Attached Files



#12 CatByte

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Posted 12 July 2011 - 01:08 PM

Hi,

try doing a defrag, I use Puran Disk Defragmenter, then use the Temp File Cleaner program in the link below it may help with the sluggishness, we just need to do some housekeeping now:


http://www.puransoftware.com/Puran-Defrag-Download.html


You can delete the DDS and aswMBR logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image



If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.




Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#13 CatByte

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Posted 15 July 2011 - 04:45 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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