Thanks so much for the input! Oddly, I did not receive email notifications of your responses, but did set up instant notification?
Two comments/questions, though. Norton, while it's a 2005 Edition, is updated every year, so it's actually current and in constant use (I work online for several companies as an IC). While I do have Zone Alarm, it's the freebie version and I don't have the anti-virus enabled (since it's not a free component). I also have free Norton through Comcast, but right now I don't have the space needed to D/L and extract their version. Therefore I presumed I should NOT uninstall the Norton components. I need solid A-V protection.
It is probably a good thing you cannot install Comcast offered Norton right now. Recently, without any warning or advance notice, they introduced Constant Guard™ Online Security Protection, which includes Norton Security. Unfortunately, there are issues associated with the program that were not present when the only thing available was Norton without Constant Guard.
Those who have installed Constant Guard Protection have reported issues with keyboards not working properly. The culprit is GuardedID, which is an anti-keylogger. It can conflict with some software, mainly games that remap the keyboard. One poster reported that his pc was password protected and he could not log on.
There is no way to disable GuardedID.
The solution is to remove GuardedID. If it won't remove, then Constant Guard should be removed.
A fix for the keyboard issue has been identified and will be rolled out mid to late July.
The good news, if you still want Norton from Comcast, is that you can still get Norton without Constant Guard. It's available HERE
Should you decide to install Norton from Comcast, read this first: http://forums.comcast.com/t5/Security-and-Anti-Virus/How-to-Initially-Install-Norton-Security-Suite/td-p/870729
If you wish to find out more about the various issues associated with the Constant Guard suite, use the links in THIS POST
on the Comcast Help forums for those issues.
There are numerous topics in the Comcast security forum about the program.
edit to add: Do you use an email client or do you access mail on the web?
If you have any questions or concerns, click Register, sign in with your Comcast user name/password, and create a forum ID. DO NOT USE YOUR EMAIL ACCOUNT NAME FOR YOUR FORUM ID. You can also post in CHF for other Comcast issues. Those forums are provided to Comcast customers, and are a great resource for vendor specific issues. There are forums for computer issues, email issues, security, internet, cable tv, CDV, billing, and customer service.
Many times we, the users there, can provide answers tech support and customer service can't. For things that we cannot help you with, we can escalate to the forum admin and he will do his best to help you get your issues resolved.
(Once you get to the forum, save the page to your favorites. If you want to get to it from the Comcast home page, you have to jump through hoops to reach it) If you have any questions about the CHF, you can send me a pm either here or there (my user name is the same as the one I have here at BC)
Now for your external drive. I totally understand panic and wanting to back up your files and folders. You have 2 choices:
Go through the files and folders on the external drive and delete the garbage.
OR you could, after your C drive is cleaned and garbage gone from it, do another back up. You could create a folder on the external drive and back up to that folder. When you are satisfied that everything is saved, DELETE the earlier back up files.
You can drag and drop only what you want to save OR you could copy folders then paste to the external drive. What I do is copy several folders at a time, then paste them to my external drive. Larger folders may take a while to actually paste, but this method allows you to be selective. Don't forget to copy over your Favorites.
edit to add: do you access mail on the web or do you use an email client?
Edited by Queen-Evie, 24 June 2011 - 10:44 AM.