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Photo

Infected computer. possible from Adobe "update"


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21 replies to this topic

#1 brunking

brunking

  • Members
  • 13 posts
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  • Local time:06:50 PM

Posted 22 June 2011 - 08:47 PM

Any help would be much appreciated. I believe it started the other night after a popup told me to reinstall Adobe. Computer doesn't load right anymore with popups saying dell support can't load. Also, can't enable antivirus or other security programs. Tried system restore to last month but didn't work. any help would really be appreciated!

DDS (Ver_2011-06-12.02) - NTFSAMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_24
Run by Brian at 20:41:24 on 2011-06-22
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.8191.6530 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k NetworkService
c:\Program Files (x86)\AMD\AMD Fusion Utility for Desktops\FusionSVC.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe
C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe
C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpert.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\system32\conhost.exe
C:\Users\Brian\AppData\Roaming\HP SimpleSave Application\uUACTokenSvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
c:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\rundll32.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\rundll32.exe
C:\Program Files (x86)\Steam\steam.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\Toaster.exe
C:\Windows\system32\SearchIndexer.exe
c:\Program Files\WIDCOMM\Bluetooth Software\BluetoothHeadsetProxy.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Common Files\Steam\SteamService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\SysWOW64\WinMsgBalloonServer.exe
C:\Windows\SysWOW64\WinMsgBalloonClient.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\vssvc.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110518173746.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
uRun: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
uRun: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10q_Plugin.exe -update plugin
mRun: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
mRun: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r
mRun: [UpdReg] C:\Windows\UpdReg.EXE
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [AmazonGSDownloaderTray] C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
mRunOnce: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
mRunOnce: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
StartupFolder: C:\Users\Brian\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\DELLDO~1.LNK - C:\Program Files (x86)\Dell\DellDock\DellDock.exe
StartupFolder: C:\Users\Brian\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MAGICD~1.LNK - C:\Program Files (x86)\MagicDisc\MagicDisc.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files (x86)\WIDCOMM\Bluetooth Software\BTTray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Send image to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Trusted Zone: intuit.com\ttlc
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{CB32F454-9BCE-4E3D-BD3C-7A3310433B5D} : DhcpNameServer = 192.168.1.1
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\Program Files (x86)\Cozi Express\CoziProtocolHandler.dll
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO-X64: McAfee Phishing Filter - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll
BHO-X64: Search Helper - No File
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20110518173746.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO-X64: Ask Toolbar BHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
mRun-x64: [ShwiconXP9106] C:\Program Files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe
mRun-x64: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
mRun-x64: [THX Audio Control Panel] "C:\Program Files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" /r
mRun-x64: [UpdReg] C:\Windows\UpdReg.EXE
mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun-x64: [AmazonGSDownloaderTray] C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
mRunOnce-x64: ["C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"
mRunOnce-x64: [Launcher] C:\Program Files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\co50jhik.default\
FF - prefs.js: browser.search.selectedEngine - Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&p=
FF - component: C:\Program Files (x86)\McAfee\SiteAdvisor\components\McFFPlg.dll
FF - plugin: C:\Program Files (x86)\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - C:\Program Files (x86)\McAfee\SiteAdvisor
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\system32\drivers\mfehidk.sys --> C:\Windows\system32\drivers\mfehidk.sys [?]
R0 PxHlpa64;PxHlpa64;C:\Windows\system32\Drivers\PxHlpa64.sys --> C:\Windows\system32\Drivers\PxHlpa64.sys [?]
R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\system32\DRIVERS\mfenlfk.sys --> C:\Windows\system32\DRIVERS\mfenlfk.sys [?]
R1 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\system32\drivers\mfewfpk.sys --> C:\Windows\system32\drivers\mfewfpk.sys [?]
R2 Amazon Download Agent;Amazon Download Agent;C:\Program Files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe [2010-12-5 401920]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 AMD_RAIDXpert;AMD RAIDXpert;C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe [2009-3-16 122880]
R2 AMDFusionSVC;AMD Fusion Utility Service;C:\Program Files (x86)\AMD\AMD Fusion Utility for Desktops\FusionSVC.exe [2009-9-8 383544]
R2 BackupService;BackupService;C:\Users\Brian\AppData\Roaming\HP SimpleSave Application\uUACTokenSvc.exe [2010-11-13 83512]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2009-6-9 155648]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-11-11 355440]
R2 McMPFSvc;McAfee Personal Firewall Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-11-11 355440]
R2 McNaiAnn;McAfee VirusScan Announcer;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-11-11 355440]
R2 McProxy;McAfee Proxy Service;C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-11-11 355440]
R2 McShield;McShield;C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe [2010-11-11 200056]
R2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2010-11-11 245352]
R2 mfevtp;McAfee Validation Trust Protection Service;"C:\Windows\system32\mfevtps.exe" --> C:\Windows\system32\mfevtps.exe [?]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2010-11-6 705856]
R3 amdkmdag;amdkmdag;C:\Windows\system32\DRIVERS\atikmdag.sys --> C:\Windows\system32\DRIVERS\atikmdag.sys [?]
R3 amdkmdap;amdkmdap;C:\Windows\system32\DRIVERS\atikmpag.sys --> C:\Windows\system32\DRIVERS\atikmpag.sys [?]
R3 AmdLLD64;AMD Low Level Device Driver;C:\Windows\system32\DRIVERS\AmdLLD64.sys --> C:\Windows\system32\DRIVERS\AmdLLD64.sys [?]
R3 btusbflt;Bluetooth USB Filter;C:\Windows\system32\drivers\btusbflt.sys --> C:\Windows\system32\drivers\btusbflt.sys [?]
R3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]
R3 cfwids;McAfee Inc. cfwids;C:\Windows\system32\drivers\cfwids.sys --> C:\Windows\system32\drivers\cfwids.sys [?]
R3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
R3 mfeavfk;McAfee Inc. mfeavfk;C:\Windows\system32\drivers\mfeavfk.sys --> C:\Windows\system32\drivers\mfeavfk.sys [?]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\system32\drivers\mfefirek.sys --> C:\Windows\system32\drivers\mfefirek.sys [?]
R3 PCDSRVC{1E208CE0-FB7451FF-06020101}_0;PCDSRVC{1E208CE0-FB7451FF-06020101}_0 - PCDR Kernel Mode Service Helper Driver;C:\Program Files\Dell Support Center\pcdsrvc_x64.pkms [2011-5-12 25072]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SessionLauncher;SessionLauncher;c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe --> c:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [?]
S3 ahcix64s;ahcix64s;C:\Windows\system32\DRIVERS\ahcix64s.sys --> C:\Windows\system32\DRIVERS\ahcix64s.sys [?]
S3 mferkdet;McAfee Inc. mferkdet;C:\Windows\system32\drivers\mferkdet.sys --> C:\Windows\system32\drivers\mferkdet.sys [?]
S3 RoxMediaDB10;RoxMediaDB10;C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCom\RoxMediaDB10.exe [2009-6-26 1124848]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 wmamp3DriverV32;wmamp3DriverV32;C:\Windows\system32\drivers\wmamp3DriverV32.sys --> C:\Windows\system32\drivers\wmamp3DriverV32.sys [?]
.
=============== Created Last 30 ================
.
2011-06-20 04:43:30 102400 ----a-w- C:\Windows\System32\drivers\dfsc.sys
2011-06-20 04:15:37 759296 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2011-06-20 04:15:37 1110528 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll
2011-06-20 04:15:32 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-06-20 04:15:31 157696 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-06-20 04:15:31 126464 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-06-20 04:15:25 3133952 ----a-w- C:\Windows\System32\win32k.sys
2011-06-20 04:15:05 461312 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-06-20 04:15:05 399872 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-06-20 04:15:05 161792 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-06-20 04:14:42 861184 ----a-w- C:\Windows\System32\oleaut32.dll
2011-06-20 04:14:42 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
2011-06-20 04:14:39 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-06-20 04:14:39 740864 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-06-07 00:35:18 -------- d-----w- C:\Windows\System32\SPReview
2011-06-07 00:33:54 -------- d-----w- C:\Windows\System32\EventProviders
2011-06-07 00:33:42 -------- d-----w- C:\33c1799e543ad1960c7b87d8
2011-05-24 22:04:31 -------- d-----w- C:\Program Files\Dell Support Center
2011-05-24 21:43:27 27008 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
.
==================== Find3M ====================
.
2011-05-28 03:25:16 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-05-28 03:00:02 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-05-15 01:17:44 404640 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2011-04-25 05:32:22 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-04-25 02:44:02 499712 ----a-w- C:\Windows\System32\drivers\afd.sys
2011-04-22 20:18:28 1197056 ----a-w- C:\Windows\System32\wininet.dll
2011-04-22 20:14:08 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2011-04-22 19:31:50 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-04-22 19:31:26 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2011-04-22 18:49:57 482816 ----a-w- C:\Windows\System32\html.iec
2011-04-22 18:23:59 386048 ----a-w- C:\Windows\SysWow64\html.iec
2011-04-14 19:01:38 9984 ----a-w- C:\Windows\System32\drivers\mfeclnk.sys
2011-04-14 19:01:38 94992 ----a-w- C:\Windows\System32\drivers\mferkdet.sys
2011-04-14 19:01:38 75160 ----a-w- C:\Windows\System32\drivers\mfenlfk.sys
2011-04-14 19:01:38 63056 ----a-w- C:\Windows\System32\drivers\cfwids.sys
2011-04-14 19:01:38 530304 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
2011-04-14 19:01:38 441840 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
2011-04-14 19:01:38 283744 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
2011-04-14 19:01:38 190520 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
2011-04-14 19:01:38 149032 ----a-w- C:\Windows\System32\mfevtps.exe
2011-04-14 19:01:38 121376 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
2011-04-12 18:31:32 507904 ----a-r- C:\Windows\SysWow64\btwapi.dll
2011-04-09 06:58:56 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-04-09 06:45:48 5509504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-04-09 06:13:06 3957632 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-04-09 06:13:06 3901824 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-04-09 05:56:38 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
2011-04-06 21:26:58 96544 ----a-w- C:\Windows\System32\dnssd.dll
2011-04-06 21:26:58 69408 ----a-w- C:\Windows\System32\jdns_sd.dll
2011-04-06 21:26:58 237856 ----a-w- C:\Windows\System32\dnssdX.dll
2011-04-06 21:26:58 119584 ----a-w- C:\Windows\System32\dns-sd.exe
2011-04-06 21:20:16 91424 ----a-w- C:\Windows\SysWow64\dnssd.dll
2011-04-06 21:20:16 75040 ----a-w- C:\Windows\SysWow64\jdns_sd.dll
2011-04-06 21:20:16 197920 ----a-w- C:\Windows\SysWow64\dnssdX.dll
2011-04-06 21:20:16 107808 ----a-w- C:\Windows\SysWow64\dns-sd.exe
.
============= FINISH: 20:41:51.85 ===============

Attached Files



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#2 m0le

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Posted 02 July 2011 - 08:24 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 brunking

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Posted 06 July 2011 - 06:43 PM

my apologies for the long delay on responding. I never got the email that someone had responded and I was wondering if anyone would notice my post...I really appreciate any assistance you can be.

#4 m0le

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Posted 06 July 2011 - 08:09 PM

Please run aswMBR so we can check that this is not a rootkit infection

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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#5 brunking

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Posted 07 July 2011 - 10:36 PM

hopefully i'm not too screwed and can at least backup media files to external drive if i have to wipe out my computer...

aswMBR version 0.9.7.705 Copyright© 2011 AVAST Software
Run date: 2011-07-07 21:24:55
-----------------------------
21:24:55.882 OS Version: Windows x64 6.1.7600
21:24:55.882 Number of processors: 6 586 0xA00
21:24:55.882 ComputerName: BRIANB-PC UserName: Brian
21:25:01.669 Initialize success
21:25:04.353 AVAST engine defs: 11070701
21:25:12.196 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000067
21:25:12.198 Disk 0 Vendor: ST310005 CC46 Size: 953869MB BusType: 11
21:25:14.220 Disk 0 MBR read successfully
21:25:14.222 Disk 0 MBR scan
21:25:14.224 Disk 0 unknown MBR code
21:25:14.226 Service scanning
21:25:15.463 Disk 0 trace - called modules:
21:25:15.495 ntoskrnl.exe CLASSPNP.SYS disk.sys amdxata.sys storport.sys hal.dll amdsata.sys
21:25:15.497 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007962060]
21:25:15.500 3 CLASSPNP.SYS[fffff8800140143f] -> nt!IofCallDriver -> [0xfffffa80076f2b80]
21:25:15.502 5 amdxata.sys[fffff880011477a8] -> nt!IofCallDriver -> \Device\00000067[0xfffffa8007704580]
21:25:19.684 AVAST engine scan C:\Windows
21:52:11.306 File: C:\Windows\System32\drivers\en-US\bfe.dll.mui **SUSPICIOUS**
21:52:12.097 File: C:\Windows\System32\drivers\en-US\ndiscap.sys.mui **SUSPICIOUS**
21:52:12.178 File: C:\Windows\System32\drivers\en-US\pacer.sys.mui **SUSPICIOUS**
21:52:12.265 File: C:\Windows\System32\drivers\en-US\qwavedrv.sys.mui **SUSPICIOUS**
21:52:12.325 File: C:\Windows\System32\drivers\en-US\scfilter.sys.mui **SUSPICIOUS**
21:52:12.386 File: C:\Windows\System32\drivers\en-US\tcpip.sys.mui **SUSPICIOUS**
21:52:17.575 File: C:\Windows\System32\drivers\wimmount.sys **SUSPICIOUS**
22:21:38.125 AVAST engine scan C:\Users\Brian
22:22:08.796 File: C:\Users\Brian\AppData\Local\Temp\946.tmp **INFECTED** Win32:Kryptik-DGG [Trj]
22:22:10.785 File: C:\Users\Brian\AppData\Local\Temp\ldra9d.tmp **INFECTED** Win32:VB-VGV [Trj]
22:30:52.972 AVAST engine scan C:\ProgramData
22:32:48.850 Scan finished successfully
22:32:59.349 Disk 0 MBR has been saved successfully to "C:\Users\Brian\Desktop\MBR.dat"
22:32:59.354 The log file has been saved successfully to "C:\Users\Brian\Desktop\aswMBR.txt"

#6 m0le

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Posted 08 July 2011 - 06:09 PM

Re-Run aswMBR

  • Click Scan
  • On completion of the scan, click the FIX button,
  • There is a slight pause after clicking the 'Fix' button.
  • Wait for the tool to report 'Infection fixed successfully', now reboot the machine.
  • Rebooting the machine prematurely, before seeing this line will result in an incomplete fix.

    Note:After the 'Infection fixed successfully' message appears, the machine may became unresponsive. You may have to do a hard boot of your machine. That may be a side effect from the fix. All will be well after the reboot.
  • Save the log as before and post in your next reply.

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#7 brunking

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Posted 08 July 2011 - 07:55 PM

the "fix" button is still greyed out after the scan is finished. do I click "FixMBR"?

#8 m0le

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Posted 08 July 2011 - 08:05 PM

No, the aswMBR tool cannot fix this type of infection.

Please download and run Combofix

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#9 brunking

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Posted 08 July 2011 - 09:12 PM

ComboFix 11-07-08.03 - Brian 07/08/2011 20:47:13.1.6 - x64
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.8191.6026 [GMT -5:00]
Running from: c:\users\Brian\Downloads\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
FW: McAfee Firewall *Disabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
C:\install.exe
c:\programdata\PCDr\5830\Downloads\1f89b445-358e-4349-afd2-53f82b87ba43.dll
c:\programdata\PCDr\5830\Downloads\2ee79d71-badc-46b4-b731-42b15f3cd1c3.dll
c:\programdata\PCDr\5830\Downloads\3a79f062-8f3e-464f-9815-2c45840494ee.dll
c:\programdata\PCDr\5830\Downloads\3e4c86d5-a5c1-4c3f-8fc7-6258992b16c5.dll
c:\programdata\PCDr\5830\Downloads\493f295d-1a46-46f6-926c-63b474cedab4.dll
c:\programdata\PCDr\5830\Downloads\5e1c102f-bfde-420c-87c0-64fe851888e5.dll
c:\programdata\PCDr\5830\Downloads\6cf47205-6796-460b-806d-8f5f1a1f6b2e.dll
c:\programdata\PCDr\5830\Downloads\7014e871-cc3b-4dec-b82b-bc70222b40ed.dll
c:\programdata\PCDr\5830\Downloads\a4930af9-016c-4915-a740-a3364e7618aa.dll
c:\programdata\PCDr\5830\Downloads\cf3463d8-8828-4f50-98c8-d04ca1fe42f3.dll
c:\programdata\PCDr\5830\Downloads\e9bb45d9-5a2b-47e8-9c48-168276d422cc.dll
.
.
((((((((((((((((((((((((( Files Created from 2011-06-09 to 2011-07-09 )))))))))))))))))))))))))))))))
.
.
2011-07-09 01:51 . 2011-07-09 01:51 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-07-09 01:39 . 2011-07-09 01:46 -------- d-----w- C:\32788R22FWJFW
2011-06-20 04:43 . 2011-04-27 02:57 102400 ----a-w- c:\windows\system32\drivers\dfsc.sys
2011-06-20 04:15 . 2011-04-29 05:47 1110528 ----a-w- c:\program files\Common Files\Microsoft Shared\VGX\VGX.dll
2011-06-20 04:15 . 2011-04-29 05:08 759296 ----a-w- c:\program files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll
2011-06-20 04:15 . 2011-05-04 02:51 287744 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-06-20 04:15 . 2011-05-04 02:51 157696 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-06-20 04:15 . 2011-05-04 02:51 126464 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-06-20 04:15 . 2011-05-28 03:07 3133952 ----a-w- c:\windows\system32\win32k.sys
2011-06-20 04:15 . 2011-04-29 03:13 461312 ----a-w- c:\windows\system32\drivers\srv.sys
2011-06-20 04:15 . 2011-04-29 03:12 399872 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-06-20 04:15 . 2011-04-29 03:12 161792 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-06-20 04:14 . 2010-12-18 06:13 861184 ----a-w- c:\windows\system32\oleaut32.dll
2011-06-20 04:14 . 2010-12-18 05:31 571904 ----a-w- c:\windows\SysWow64\oleaut32.dll
2011-06-20 04:14 . 2011-05-03 05:21 976896 ----a-w- c:\windows\system32\inetcomm.dll
2011-06-20 04:14 . 2011-05-03 04:50 740864 ----a-w- c:\windows\SysWow64\inetcomm.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-05-15 01:17 . 2011-05-15 01:17 404640 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2011-04-22 20:18 . 2011-05-24 21:43 27008 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2011-04-14 19:01 . 2010-11-12 00:53 9984 ----a-w- c:\windows\system32\drivers\mfeclnk.sys
2011-04-14 19:01 . 2010-11-12 00:52 149032 ----a-w- c:\windows\system32\mfevtps.exe
2011-04-14 19:01 . 2010-11-12 00:52 94992 ----a-w- c:\windows\system32\drivers\mferkdet.sys
2011-04-14 19:01 . 2010-11-12 00:52 75160 ----a-w- c:\windows\system32\drivers\mfenlfk.sys
2011-04-14 19:01 . 2010-11-12 00:52 63056 ----a-w- c:\windows\system32\drivers\cfwids.sys
2011-04-14 19:01 . 2010-11-12 00:52 530304 ----a-w- c:\windows\system32\drivers\mfehidk.sys
2011-04-14 19:01 . 2010-11-12 00:52 441840 ----a-w- c:\windows\system32\drivers\mfefirek.sys
2011-04-14 19:01 . 2010-11-12 00:52 283744 ----a-w- c:\windows\system32\drivers\mfewfpk.sys
2011-04-14 19:01 . 2010-11-12 00:52 190520 ----a-w- c:\windows\system32\drivers\mfeavfk.sys
2011-04-14 19:01 . 2010-11-12 00:52 121376 ----a-w- c:\windows\system32\drivers\mfeapfk.sys
2011-04-12 18:31 . 2011-04-12 18:31 507904 ----a-r- c:\windows\SysWow64\btwapi.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\Wow6432Node\~\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}]
2010-09-29 04:44 1400712 ----a-w- c:\program files (x86)\Ask.com\GenericAskToolbar.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]
"{D4027C7F-154A-4066-A1AD-4243D8127440}"= "c:\program files (x86)\Ask.com\GenericAskToolbar.dll" [2010-09-29 1400712]
.
[HKEY_CLASSES_ROOT\clsid\{d4027c7f-154a-4066-a1ad-4243d8127440}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd.1]
[HKEY_CLASSES_ROOT\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}]
[HKEY_CLASSES_ROOT\GenericAskToolbar.ToolbarWnd]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Steam"="c:\program files (x86)\Steam\Steam.exe" [2010-12-06 1242448]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"ShwiconXP9106"="c:\program files (x86)\Multimedia Card Reader(9106)\ShwiconXP9106.exe" [2010-03-10 237568]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2010-05-17 98304]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]
"Dell DataSafe Online"="c:\program files (x86)\Dell DataSafe Online\DataSafeOnline.exe" [2010-02-09 1807680]
"THX Audio Control Panel"="c:\program files (x86)\Creative\THX TruStudio PC\THXAudioCP\THXAudio.exe" [2009-12-01 963584]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2011-04-05 1486392]
"AmazonGSDownloaderTray"="c:\program files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderTray.exe" [2009-10-23 326144]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2010-11-29 421888]
"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2011-04-14 421160]
"RIMBBLaunchAgent.exe"="c:\program files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe" [2011-02-18 79192]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce]
"c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe"="c:\program files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpdate.exe" [2010-11-12 560128]
"Launcher"="c:\program files (x86)\Dell DataSafe Local Backup\Components\Scheduler\Launcher.exe" [2011-01-13 165184]
.
c:\users\Brian\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-15 1324384]
MagicDisc.lnk - c:\program files (x86)\MagicDisc\MagicDisc.exe [2011-5-14 576000]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Bluetooth.lnk - c:\program files\WIDCOMM\Bluetooth Software\BTTray.exe [2009-8-17 1080096]
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-12-15 1324384]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"mixer3"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
R2 0265451310174532mcinstcleanup;McAfee Application Installer Cleanup (0265451310174532);c:\windows\TEMP\026545~1.EXE [x]
R2 Amazon Download Agent;Amazon Download Agent;c:\program files (x86)\Amazon\Amazon Games & Software Downloader\AmazonGSDownloaderService.exe [2009-10-23 401920]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 SessionLauncher;SessionLauncher;c:\users\ADMINI~1\AppData\Local\Temp\DX9\SessionLauncher.exe [x]
R3 ahcix64s;ahcix64s;c:\windows\system32\DRIVERS\ahcix64s.sys [x]
R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [x]
R3 RoxMediaDB10;RoxMediaDB10;c:\program files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe [2009-06-26 1124848]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
R3 wmamp3DriverV32;wmamp3DriverV32;c:\windows\system32\drivers\wmamp3DriverV32.sys [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys [x]
S1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\DRIVERS\mfenlfk.sys [x]
S1 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 AMD_RAIDXpert;AMD RAIDXpert;c:\program files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe [2009-03-16 122880]
S2 AMDFusionSVC;AMD Fusion Utility Service;c:\program files (x86)\AMD\AMD Fusion Utility for Desktops\FusionSVC.exe [2009-09-08 383544]
S2 BackupService;BackupService;c:\users\Brian\AppData\Roaming\HP SimpleSave Application\uUACTokenSvc.exe [2010-07-01 83512]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2009-06-09 155648]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-03-10 355440]
S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-03-10 355440]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2010-03-10 355440]
S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2011-04-14 245352]
S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-01-13 705856]
S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atikmdag.sys [x]
S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [x]
S3 AmdLLD64;AMD Low Level Device Driver;c:\windows\system32\DRIVERS\AmdLLD64.sys [x]
S3 btusbflt;Bluetooth USB Filter;c:\windows\system32\drivers\btusbflt.sys [x]
S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [x]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [x]
S3 k57nd60a;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60a.sys [x]
S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [x]
S3 PCDSRVC{1E208CE0-FB7451FF-06020101}_0;PCDSRVC{1E208CE0-FB7451FF-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc_x64.pkms [2011-05-12 25072]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - PCDSRVC{1E208CE0-FB7451FF-06020101}_0
*Deregistered* - aswMBR
*Deregistered* - mfeavfk01
.
Contents of the 'Scheduled Tasks' folder
.
2011-07-08 c:\windows\Tasks\PCDoctorBackgroundMonitorTask.job
- c:\program files\Dell Support Center\uaclauncher.exe [2011-06-21 18:09]
.
2011-07-09 c:\windows\Tasks\SystemToolsDailyTest.job
- c:\program files\Dell Support Center\uaclauncher.exe [2011-06-21 18:09]
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2009-11-18 9608224]
"RunDLLEntry_THXCfg"="c:\windows\system32\RunDLL32.exe" [2009-07-14 45568]
"RunDLLEntry_EptMon"="c:\windows\system32\RunDLL32.exe" [2009-07-14 45568]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
IE: Send image to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
Trusted Zone: intuit.com\ttlc
TCP: DhcpNameServer = 192.168.1.1
FF - ProfilePath - c:\users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\co50jhik.default\
FF - prefs.js: browser.search.selectedEngine - Secure Search
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&p=
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files (x86)\McAfee\SiteAdvisor
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{88c7f2aa-f93f-432c-8f0e-b7d85967a527} - (no file)
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-EA Core - c:\program files (x86)\Electronic Arts\EADM\Core.exe
Toolbar-Locked - (no file)
WebBrowser-{D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\PCDSRVC{1E208CE0-FB7451FF-06020101}_0]
"ImagePath"="\??\c:\program files\dell support center\pcdsrvc_x64.pkms"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash9f.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.9"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash9f.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash9f.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash9f.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil9f.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\LocalServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil9f.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}]
@Denied: (A 2) (Everyone)
@="IFlashBroker"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2011-07-08 20:53:05
ComboFix-quarantined-files.txt 2011-07-09 01:53
.
Pre-Run: 885,715,582,976 bytes free
Post-Run: 886,898,688,000 bytes free
.
- - End Of File - - 19998B6C423F2EAA65B0C7E2DA2884CC

#10 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
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  • Gender:Male
  • Location:London, UK
  • Local time:12:50 AM

Posted 09 July 2011 - 06:05 PM

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
If no log is generated that means nothing was found. Please let me know if this happens.
Posted Image
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#11 brunking

brunking
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  • Local time:06:50 PM

Posted 09 July 2011 - 11:41 PM

there are no threats found

#12 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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  •  
  • Gender:Male
  • Location:London, UK
  • Local time:12:50 AM

Posted 10 July 2011 - 05:34 AM

Looking good. How's the machine running?
Posted Image
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#13 brunking

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  • Local time:06:50 PM

Posted 11 July 2011 - 07:21 PM

it seems to be running ok but feels like something still isn't quite right. For example, always get an error when installing windows updates now. error message is how a file is missing and to try again.

#14 brunking

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Posted 11 July 2011 - 07:27 PM

Also, just tried to run Civilization 5 and it said an error occurred and shut down.

#15 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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  • Gender:Male
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  • Local time:12:50 AM

Posted 11 July 2011 - 07:41 PM

Okay, we'll run two more programs to look for other malware

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

If these come up clean then we will look to repair the system file system.
Posted Image
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