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"Scareware"? Gave memory error, hid pictures and videos, created popup that asked me to buy software


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#1 Automatom

Automatom

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Posted 22 June 2011 - 07:57 PM

Hey everyone!

Subject pretty much says it all... I'm helping someone fix their computer. A day or two ago, they 'apparently' clicked on a google picture and something downloaded... Soon afterwards, they received an error saying they were low on RAM, and then a popup continuously loaded asking them to buy some program to fix the error. I didn't see anything interesting in msconfig, and I didn't know where to start in regedit. Trendmicro virus scanner has come up with multiple errors, but it cannot fix them (I'll update this post with the errors the next time a scan is complete). I've also run a HijackThis, and I'd love to post it here, but I understand I can't... If that would help, I'd be happy to email it to someone.

I'd appreciate any help!

Thanks!

AutomaTom

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#2 Andrew

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Posted 22 June 2011 - 08:53 PM

Hi there Automaton.

You can follow this guide for generating a full battery of malware analysis logs (starting on step 5): http://www.bleepingcomputer.com/forums/topic34773.html

HijackThis has been deprecated in favor of the logging tools listed in the guide.




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