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windows security 2012 virus and more


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#1 jneutron

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Posted 22 June 2011 - 12:16 PM

I am running vista, not sure what version on wife's computer and AVG antivirus free version. I have had problem with spyware and viruses lately. I got rid of one using Superantispyware running in safe mode about 2 weeks ago. Now I run avg and it originally said 14 threats. Found 5 Trojans but will not complete scan. Reboots every time. I tried to download other anti virus software including MalwareBytes and Webroot. but I get the same thing. Usually when it reboots with AVG it always asks to run check disk before loading windows. I am sure she has something else that is preventing the antivirus from fixing it. I read about similar problem on an xp Dell forum so I thought I would see if I could find some answers here .. thanks for any help.

I may have posted this on the wrong forum at first. I think I had the windows security 2012 virus too and maybe it is still somehow operating on the vista machine. My Malware bytes trial expired and it did not find anything before. The fake 2012 scan virus was eliminated(or so I thought) when I ran Super antispyware in safe mode and rebooted. I had no more problems after that. It was sometime later I tried to run the avg virus scan (and superantispyware, and webroot) which it would not let me complete and kept rebooting before it finished. I do not currently have a working version of Malwarebytes since my trial expired.

Edited by jneutron, 22 June 2011 - 12:17 PM.


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#2 boopme

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Posted 22 June 2011 - 01:17 PM

Hello I have split you to your own topic here.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.


Now re run SAS and then try MBAM
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 jneutron

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Posted 22 June 2011 - 09:32 PM

Ok thanks for the help. I got some results finally. When i ran Rkill with the first download Im not sure if it did anything. I posted the logs. I ended up downloading both mirror links for the Rkill and ran it numerous times in safe mode. Superantispyware found 28 issues. mostly tracking cookies but 2 sets of 2 trojans. I am confused with the results of malwarebytes though. it looks like it only found the eXplorer mirror Rkill link I downloaded. Im not really sure if I got everything. but at least it finished the scan. Should I keep using the AVG free version or switch to Malware bytes since I only need one real time antivirus running?
Here is the records for everything::

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 06/22/2011 at 19:22:56.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:



Rkill completed on 06/22/2011 at 19:23:07.
*****************************************************************
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 06/22/2011 at 19:33:04.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

C:\Users\sherri\Desktop\eXplorer.exe
C:\Users\sherri\Desktop\eXplorer.exe


Rkill completed on 06/22/2011 at 19:33:08.
************************************************************
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 06/22/2011 at 19:49:00.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

C:\Windows\system32\igfxsrvc.exe


Rkill completed on 06/22/2011 at 19:49:03.
********************************************************************
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/22/2011 at 09:33 PM

Application Version : 4.54.1000

Core Rules Database Version : 7125
Trace Rules Database Version: 4978

Scan type : Complete Scan
Total Scan Time : 01:42:27

Memory items scanned : 355
Memory threats detected : 0
Registry items scanned : 9582
Registry threats detected : 0
File items scanned : 80679
File threats detected : 28

Adware.Tracking Cookie
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\sherri@adbrite[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\sherri@invitemedia[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\sherri@atdmt[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\sherri@doubleclick[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\sherri@segment-pixel.invitemedia[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\sherri@ad.yieldmanager[1].txt
www.restaurantcouponsfinder.com [ C:\Users\sherri\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\Q4H45THS ]
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@ad.wsod[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@ad.wsod[3].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@ad.yieldmanager[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@ad.yieldmanager[3].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@adbrite[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@ads.pointroll[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@atdmt[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@avgtechnologies.112.2o7[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@content.yieldmanager[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@dmtracker[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@doubleclick[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@doubleclick[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@liveperson[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@liveperson[3].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@pointroll[1].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@revsci[2].txt
C:\Users\sherri\AppData\Roaming\Microsoft\Windows\Cookies\Low\sherri@server.iad.liveperson[2].txt

Trojan.Agent/Gen-IExplorer[Fake]
C:\USERS\SHERRI\APPDATA\LOCAL\TEMP\RARSFX3\NIRD\IEXPLORE.EXE
C:\USERS\SHERRI\APPDATA\LOCAL\TEMP\RARSFX4\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\USERS\SHERRI\APPDATA\LOCAL\TEMP\RARSFX3\PROCS\EXPLORER.EXE
C:\USERS\SHERRI\APPDATA\LOCAL\TEMP\RARSFX4\PROCS\EXPLORER.EXE
***********************************************************************


*****************************************************************************
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6923

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 9.0.8112.16421

6/22/2011 9:58:06 PM
mbam-log-2011-06-22 (21-58-06).txt

Scan type: Quick scan
Objects scanned: 156598
Time elapsed: 4 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\sherri\Desktop\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

Edited by jneutron, 22 June 2011 - 09:36 PM.


#4 boopme

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Posted 22 June 2011 - 09:41 PM

Ok that was an improvement.
I forgot this earlier. How to determine the version of Windows that is installed on a computer

Let's do an online scan and tell me how things are after.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 jneutron

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Posted 23 June 2011 - 11:02 AM

I had my wife follow instructions on this post and she ran the online scan in explorer. after 2 hours she says the computer just rebooted without asking her to save or without her clicking any buttons to finish. I wanted to check back again before I ran the scan again. Is it possible that it could have timed out on a request to save before rebooting? she cannot find the log file. I told her to check the desktop or temp files.

#6 boopme

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Posted 23 June 2011 - 11:53 AM

NOTE: In some instances if no malware is found there will be no log produced.

Have her run MBAM to be sure.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 jneutron

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Posted 23 June 2011 - 01:53 PM

No threat found.

I guess its clean.
I had one question. did Malwarebytes actually find something the first time when it identified C:\Users\sherri\Desktop\eXplorer.exe as a threat? That was the downloaded rkill file renamed. The original rkill download did not have "run as administrator" as an option. only eXplorer.exe did. The file:C:\Windows\system32\igfxsrvc.exe was not discovered until I ran iexplorer from the command "install" (run as administrator not an option for this either.)
does this mean anything and what exactly was on my computer? what did the registry editing program do? and why was it important to run the rkill before any anti-spyware or anti-malware?

thanks for your time.

#8 jneutron

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Posted 23 June 2011 - 02:13 PM

ok checked the pinned posts about rkill. thanks for the help

#9 boopme

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Posted 23 June 2011 - 03:18 PM

You're welcome. We are clean here.. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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#10 dub3

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Posted 24 June 2011 - 08:23 PM

Hello. I have the same problem - the vista security 2012 virus. I have followed all of the instructions. unfortunately it will not let me run any version of rkill. I tried them all and always get the virus pop up. What else can I try?
THANK YOU for any help!

#11 ronniemcc

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Posted 25 June 2011 - 06:16 AM

Hi first post for a long time and had the same problem as above with 2012 virus. Great advice and followed it downloading rkill and then MBAM and sorted all out. Happened again and still had rkill on memory stick and MBAM on PC so run scan again and cleared it. This morning happened for 3rd time in a week and although it has been cleared again I am wondering what steps I can take to prevent this happening every few days. Any ideas on most likely source of virus. Sure there will be info on the site somewhere and will contine looking but don't want to go through this a couple of times a week as can't be doing my system any good. Thank You.

#12 boopme

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Posted 25 June 2011 - 10:18 AM

Hello. Download RKILL new as it gets updated for new processes almost everyday.. Run it ,Update and run MBAM again ... Post the new log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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