Posted 22 June 2011 - 10:59 AM
I am having an issue with my home desktop. It has Windows XP Professional sp2 or sp3 loaded (I can't remember exactly). The computer will not load properly. When it boots up, it automatically goes to the Windows Advanced Startup mode screen and displays the following message:
"We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.
If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally"
I tried to load Windows in each of the options but when I do so, the Windows load screen will come up followed by a blue error screen and then the PC will reboot. The blue error screen says the following:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
The problem seems to be caused by the following file: win32k.sys
If this is the first time you've seen this stop error screen, restart you computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
*** STOP: 0x00000050 (0xE2230000, 0x00000000, 0xBF87298A, 0x00000001)
*** win32k.sys - Address BF872298A base at BF800000, Datestamp 41107f7a
Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."
I am not sure what caused all of this to happen on the PC. Another family member primarly uses this computer and could not remember the events that led up to this. I do not think it was hardware or driver caused as nothing was being installed. It may have been software or virus related however my family member said they did not think there was a virus when they were using the computer.
Any ideas? Thank you in advance!