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Can't get rid of hijacker/trojan


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#1 johnjames

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Posted 22 June 2011 - 10:31 AM

Windows XP, Dell Latitude D820
I use firefox browser

Problems:

Redirected on google searches in firefox

Cant update computer or turn automatic updates on

iexplorer is constantly running even though i dont even use it

Error message pops up for IE which i put below

Not allowed to uninstall IE

Scans in MBAM find nothing



A week ago i got the windows security center virus where it hides all your stuff and doesn't let you do anything unless you buy their software. Instead of figuring out how to get rid of it I reformatted my hard drive. Well a week after I reformatted it I got the same virus. Not sure if it stayed on the system or I visited the same website or something.

Now I followed bleeping computers guide to get rid of it with rkill and MBAM and it seemed to work, which was great. But now I have a hijacker and possibly Trojan that is redirecting my google searches.

I have ran every program I could find. MBAM can't find it. I read that you should run it in safe mode so I did and it found nothing. I ran spybot, and it found a couple things, so i went into the registry and deleted them in safe mode. This also didn't work. (Yes I read up on it and didn't delete anything in the registry I wasn't totally sure about) I've ran almost every program I can find and nothing is getting rid of it. Also ran SAS and found some things and claimed to remove them but problems still exist.


Also, on the task manager it is constantly showing iexplorer.exe running but I don't have internet explorer open. When i end it it comes right back. Here is an error message that pops up: The instruction at "0x0a6f0068" referenced memory at "0x0a6f0068". The memory could not be written.

Another problem is it won't let me update windows or turn automatic updates on.


If someone could please help me I would be so grateful. If it can't be fixed I guess i'll reformat again, i read something about wiping the hard drive so maybe i'll try that. Any help is much appreciate, these viruses are killing me. I can't stand the fact that people think it's funny to infect other people's computer.

Edited by johnjames, 22 June 2011 - 06:20 PM.
Moved from XP to Am I Infected.


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#2 Brotharewt

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Posted 22 June 2011 - 02:17 PM

Hello
It sounds like you may have something hijacking your .exe assoc and using iexplore.exe to keep itself running.
I have had success using the Malware Remover tool from here: *Link Removed by Admin Animal*

Open it, click hijacks and see what it shows, then remove all, after use the autorun button and remove any autostarting programs you dont recognize.

EDIT: Link removed since it is a beta and as such should not be used on production systems or systems that cannot be easily restored. ~ Animal

Please contact any admin prior to suggesting beta malware tools for permission prior to posting them for use. ~ Animal

#3 johnjames

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Posted 22 June 2011 - 06:20 PM

That link looks very shady, and I can't say that i trust it enough to download anything from it. Thanks anyways i guess.

#4 boopme

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Posted 25 June 2011 - 09:57 AM

Hello, please try it this way.

I agree that using a tool in BETA is risky.. Beta means it's in a test form and can have bugs in it.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.5.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.



>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, [color="#8B0000"]Post new scan log
and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.

Edited by boopme, 25 June 2011 - 10:02 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 johnjames

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Posted 25 June 2011 - 01:11 PM

Thank you so much for your response I will try this right away. I really appreciate it.

#6 boopme

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Posted 25 June 2011 - 08:31 PM

You're welcome... Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 johnjames

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Posted 27 June 2011 - 10:22 AM

I have a question, after doing the TDSS in safe mode and then rebooting, should I be going back into safe mode to do all the steps after TDSS?

#8 boopme

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Posted 27 June 2011 - 10:53 AM

Hi, actually all are OK in safe ,,,But if possible reboot to normal afetr SAS and run RKill then MBAm in Normal.
Otherwise run all from safe for now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 johnjames

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Posted 27 June 2011 - 01:55 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/27/2011 at 01:15 PM

Application Version : 4.54.1000

Core Rules Database Version : 7331
Trace Rules Database Version: 5143

Scan type : Complete Scan
Total Scan Time : 01:28:52

Memory items scanned : 313
Memory threats detected : 0
Registry items scanned : 6727
Registry threats detected : 0
File items scanned : 59901
File threats detected : 46

Adware.Tracking Cookie
C:\Documents and Settings\Administrator\Cookies\administrator@bs.serving-sys[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@eyewonder[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@serving-sys[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@mediaplex[2].txt
ia.media-imdb.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\LZTS2SQM ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Administrator\Application Data\Macromedia\Flash Player\#SharedObjects\LZTS2SQM ]
C:\Documents and Settings\Administrator\Cookies\administrator@3dclicktracker[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.yieldmanager[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adbrite[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.advancedmn[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.blogtalkradio[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.pointroll[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adserv.rotator.hadj7.adjuggler[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adserver.adtechus[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@advertising[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@andomedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@apmebf[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@burstbeacon[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@burstnet[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@cdn.jemamedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@cdn1.trafficmp[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@collective-media[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@content.yieldmanager[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@content.yieldmanager[3].txt
C:\Documents and Settings\Administrator\Cookies\administrator@doubleclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@fastclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@invitemedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@legolas-media[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@lucidmedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@media.adfrontiers[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@media6degrees[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@mediaplex[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@network.realmedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@pointroll[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@questionmarket[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@realmedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@revsci[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ru4[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@search.clicksclick[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@specificclick[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@statcounter[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@trafficmp[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tribalfusion[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@www.burstbeacon[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@www.burstnet[2].txt

I think everything looks good. I ran the scan in MBAM and it found nothing and then ran a scan in Spybot and after finding stuff the past couple weeks found nothing.

Thank you for your help, it's nice to know there are people out there trying to help less computer savvy people like myself, and not allow these
stupid people making viruses to win. Really appreciate it thanks again.

#10 johnjames

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Posted 27 June 2011 - 01:59 PM

I just have one more question, it isnt letting me turn automatic updates on or update my computer still. Do you know what this could be related to? Thanks

#11 boopme

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Posted 27 June 2011 - 02:53 PM

Lets do an online scan and see if yjere's any KryptiK


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 johnjames

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Posted 27 June 2011 - 06:50 PM

Unfortunately it didn't find anything. As long as the virus is gone I guess that's all I can ask for. I guess I just wont be able to update my computer anymore, no big deal. Thanks for your help.

#13 boopme

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Posted 27 June 2011 - 07:13 PM

Try this Go to Start > Run, type msconfig .. hit Enter
In the window that opens click the Startup tab, make sure there is a check mark in the box for your anti-virus and/or firewall, click Apply, click OK
Restart your computer.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 johnjames

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Posted 27 June 2011 - 10:44 PM

I don't see any firewall or anti-virus unchecked, just some things i unchecked related to my printer. I appreciate your help, but it's okay. I am glad I got rid of the virus I had.

I was wondering if you could recommend a good program to completely wipe my hard drive. I need to wait a few months to reformat, but I want to make sure the hard drive is all clean. Reformatting only takes me about 4-5 hours and I've spent about as much time on this virus stuff as I could have reformatted.

Thanks again for your help, if you could just give me the name of a hard drive wipe program, you can close this forum and I will bid you a deu. Thank You for taking the time to help.

#15 boopme

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Posted 27 June 2011 - 10:56 PM

Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.


The best proceedure is a low level format. This completely wipes the drive. Then reinstall the OS.
Use the free version of Active@ KillDisk.
Or Darik's Boot And Nuke


Here's some extra info...


Caution: If you are considering backing up data and reformatting, keep in mind, with a Virut infection, there is always a chance of backed up data reinfecting your system. If the data is that important to you, then you can try to salvage some of it but there is no guarantee so be forewarned that you may have to start over again afterwards if reinfected by attempting to recover your data. Only back up your important documents, personal data files, photos to a CD or DVD drive, not a flash drive or external hard drive as they may become compromised in the process. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.php, .asp, .htm, .html, .xml ) files because they may be infected by malware. Avoid backing up compressed files (.zip, .cab, .rar) that have executables inside them as some types of malware can penetrate compressed files and infect the .exe files within them. Other types of malware may even disguise itself by hiding a file extension or adding to the existing extension as shown here (click Figure 1 to enlarge) so be sure you look closely at the full file name. If you cannot see the file extension, you may need to reconfigure Windows to show file name extensions. Then make sure you scan the backed up data with your anti-virus prior to to copying it back to your hard drive.

If your CD/DVD drive is unusable, another word of caution if you are considering backing up to an external usb hard drive as your only alternative. External drives are more susceptible to infection and can become compromised in the process of backing up data. I'm not saying you should not try using such devices but I want to make you aware of all your options and associated risks so you can make an informed decision if its worth that risk.Again, do not back up any files with the following file extensions: exe, .scr, .ini, .htm, .html, .php, .asp, .xml, .zip, .rar, .cab as they may be infected.

If you're not sure how to reformat or need help with reformatting, please review:These links include step-by-step instructions with screenshots:Vista users can refer to these instructions:Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting.

Note: If you're using an IBM, Sony, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore" that will reformat your hard drive, remove all data and restore the computer to the state it was in when you first purchased it. See Technology Advisory Recovery Media. If the recovery partition has become infected, you will need to contact the manufacturer, explain what happened and ask them to send full recovery disks to use instead..

If you need additional assistance with reformatting or partitioning, you can start a new topic in the Operating Systems Subforums forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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