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Cannot run .exe (Maleware unknown)


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3 replies to this topic

#1 On-Site Support

On-Site Support

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  • Local time:08:22 PM

Posted 22 June 2011 - 08:40 AM

Can access windows and in safemode but cannot run any .exe files and also the usual AV programs or system restore to fix the problem.
Tried rkill.com and rkill.scr and they both prompt to open with unknown file.

Can't see any fake AV messages etc, but I believe something is lurking somewhere.

any help appreciated.

Could only manage to run DDS details below
.
DDS (Ver_2011-06-12.02) - NTFSx86 MINIMAL
Internet Explorer: 8.0.6001.19088
Run by Barry at 14:24:38 on 2011-06-22
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\explorer.exe
G:\AV\dds.scr
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.co.uk/
uDefault_Page_URL = hxxp://www.club-vaio.com
uSearch Bar = hxxp://toolbar.inbox.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=%tb_id&%language
mStart Page = hxxp://www.koower.com/
mDefault_Page_URL = hxxp://www.club-vaio.com
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
mSearchAssistant = hxxp://toolbar.inbox.com/search/ie.aspx?tbid=80132&lng=en
mCustomizeSearch = hxxp://toolbar.inbox.com/help/sa_customize.aspx?tbid=80132
uURLSearchHooks: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
mURLSearchHooks: Free TV Bar c3 Toolbar: {3ee8d0be-f450-4ef2-97b9-ac2222d14db3} - c:\program files\free_tv_bar_c3\tbFre2.dll
mURLSearchHooks: TranslatorBar 1.2 Toolbar: {548f6736-8fe4-4680-82f2-170d6c07e1d2} - c:\program files\translatorbar_1.2\tbTra1.dll
mURLSearchHooks: TranslatorBar 5 Toolbar: {b9b97401-98e1-4942-930d-c36652dab7f2} - c:\program files\translatorbar_5\prxtbTra2.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: : {11bf46c6-b3de-48bd-bf70-3ad85cab80b5} - c:\progra~1\sitera~1\SiteRank.dll
BHO: ALOT Toolbar Helper: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files\alot\bin\bho\alotBHO.dll
BHO: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Free TV Bar c3 Toolbar: {3ee8d0be-f450-4ef2-97b9-ac2222d14db3} - c:\program files\free_tv_bar_c3\tbFre2.dll
BHO: TranslatorBar 1.2 Toolbar: {548f6736-8fe4-4680-82f2-170d6c07e1d2} - c:\program files\translatorbar_1.2\tbTra1.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Mighty Magoo Text: {97e74a14-e5f1-40cc-9b0f-0d11946e5469} - c:\program files\mighty magoo\mmagootl.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: TranslatorBar 5 Toolbar: {b9b97401-98e1-4942-930d-c36652dab7f2} - c:\program files\translatorbar_5\prxtbTra2.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\progra~1\google~1\BAE.dll
BHO: : {ccb69577-088b-4004-9ed8-ff5bcc83a039} - c:\progra~1\rebate~1\RebateI.dll
BHO: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} - c:\progra~1\inboxt~1\Inbox.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Mighty Magoo: {eead004e-7e2d-49f8-831c-a01647e85b53} - c:\program files\mighty magoo\mightymagoolib32.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: Free TV Bar c3 Toolbar: {3ee8d0be-f450-4ef2-97b9-ac2222d14db3} - c:\program files\free_tv_bar_c3\tbFre2.dll
TB: TranslatorBar 1.2 Toolbar: {548f6736-8fe4-4680-82f2-170d6c07e1d2} - c:\program files\translatorbar_1.2\tbTra1.dll
TB: TranslatorBar 5 Toolbar: {b9b97401-98e1-4942-930d-c36652dab7f2} - c:\program files\translatorbar_5\prxtbTra2.dll
TB: Conduit Engine : {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\prxConduitEngine.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
uRun: [NSUFloatingUI] "c:\program files\sony\network utility\LANUtil.exe"
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [SmileboxTray] "c:\users\barry\appdata\roaming\smilebox\SmileboxTray.exe"
uRun: [RebateInformer] c:\progra~1\rebate~1\REBATE~1.EXE /STARTUP
uRun: [AALFWLS] rundll32 "c:\users\barry\appdata\roaming\TIMERE.dll",Oxgdueu
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [MarketingTools] c:\program files\sony\marketing tools\MarketingTools.exe
mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.EXE
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [SiteRanker] "c:\program files\siteranker\SiteRankTray.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Mightymagoo] c:\program files\mighty magoo\mightymagoo32.exe a
mRun: [<NO NAME>]
mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"
mRun: [Skytel] Skytel.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{F3240F0A-EFB2-4F33-8962-A669CF010825} : DhcpNameServer = 192.168.0.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} - c:\progra~1\inboxt~1\Inbox.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll
Handler: rebinfo - {AF808758-C780-404C-A4EE-4526323FD9B6} - c:\progra~1\rebate~1\RebateI.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
AppInit_DLLs: AVGRSSTX.DLL c:\progra~1\google\google~1\GOEC62~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R? avg9wd;AVG Free WatchDog
R? AvgLdx86;AVG Free AVI Loader Driver x86
R? AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86
R? AvgTdiX;AVG Free Network Redirector
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? FontCache;Windows Font Cache Service
R? GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335
R? gupdate;Google Update Service (gupdate)
R? gupdatem;Google Update Service (gupdatem)
R? Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service
R? NSUService;NSUService
R? osppsvc;Office Software Protection Platform
R? regi;regi
R? RtkAudioService;Realtek Audio Service
R? SOHCImp;VAIO Media plus Content Importer
R? SOHDms;VAIO Media plus Digital Media Server
R? SOHDs;VAIO Media plus Device Searcher
R? VAIO Power Management;VAIO Power Management
R? VCFw;VAIO Content Folder Watcher
R? VcmIAlzMgr;VAIO Content Metadata Intelligent Analyzing Manager
R? VcmXmlIfHelper;VAIO Content Metadata XML Interface
R? VUAgent;VUAgent
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? SFEP;Sony Firmware Extension Parser
.
=============== Created Last 30 ================
.
2011-06-22 13:17:48 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-06-22 13:17:47 -------- d-----w- c:\programdata\Malwarebytes
2011-06-22 13:17:44 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-22 13:17:44 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-06-22 12:54:16 -------- d-----w- c:\program files\Windows Portable Devices
2011-06-22 12:28:31 92672 ----a-w- c:\windows\system32\UIAnimation.dll
2011-06-22 12:28:31 1164800 ----a-w- c:\windows\system32\UIRibbonRes.dll
2011-06-22 12:28:30 3023360 ----a-w- c:\windows\system32\UIRibbon.dll
2011-06-22 12:27:17 369664 ----a-w- c:\windows\system32\WMPhoto.dll
2011-06-22 12:27:15 974848 ----a-w- c:\windows\system32\WindowsCodecs.dll
2011-06-22 12:27:15 519680 ----a-w- c:\windows\system32\d3d11.dll
2011-06-22 12:27:15 321024 ----a-w- c:\windows\system32\PhotoMetadataHandler.dll
2011-06-22 12:27:15 252928 ----a-w- c:\windows\system32\dxdiag.exe
2011-06-22 12:27:15 195584 ----a-w- c:\windows\system32\dxdiagn.dll
2011-06-22 12:27:15 189440 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2011-06-22 12:25:30 555520 ----a-w- c:\windows\system32\UIAutomationCore.dll
2011-06-22 12:25:30 4096 ----a-w- c:\windows\system32\oleaccrc.dll
2011-06-22 12:25:30 234496 ----a-w- c:\windows\system32\oleacc.dll
2011-06-21 04:17:46 797696 ----a-w- c:\windows\system32\FntCache.dll
2011-06-21 04:17:46 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-06-21 04:17:46 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-06-21 04:17:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-06-21 04:17:46 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-06-21 04:17:45 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-06-21 04:17:45 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-06-21 04:17:45 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-06-21 04:17:45 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-06-21 04:17:45 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-06-21 04:17:45 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-06-21 04:17:45 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-06-21 04:17:12 231424 ----a-w- c:\windows\system32\msshsq.dll
2011-06-20 09:08:42 -------- d-----w- c:\windows\system32\eu-ES
2011-06-20 09:08:42 -------- d-----w- c:\windows\system32\ca-ES
2011-06-20 09:08:41 -------- d-----w- c:\windows\system32\vi-VN
2011-06-20 08:48:41 -------- d-----w- c:\windows\system32\EventProviders
2011-06-17 11:05:51 -------- d-----w- C:\0d7c6027aa4f72b16264f95b7094
2011-06-14 20:38:57 -------- d-----w- c:\program files\Ask.com
2011-06-14 20:38:57 -------- d-----w- C:\Firefox
2011-06-14 20:38:09 -------- d-----w- c:\program files\Mighty Magoo
2011-05-26 20:31:05 0 ---ha-w- c:\users\barry\appdata\local\BITF420.tmp
.
==================== Find3M ====================
.
2011-05-28 06:08:58 916480 ----a-w- c:\windows\system32\wininet.dll
2011-05-28 06:04:30 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-05-28 06:04:17 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2011-05-28 06:04:03 71680 ----a-w- c:\windows\system32\iesetup.dll
2011-05-28 06:04:03 109056 ----a-w- c:\windows\system32\iesysprep.dll
2011-05-28 05:10:26 385024 ----a-w- c:\windows\system32\html.iec
2011-05-28 04:33:03 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2011-05-28 04:31:44 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-05-06 11:57:18 243152 ----a-w- c:\windows\system32\drivers\avgtdix.sys
2011-05-02 17:16:14 739328 ----a-w- c:\windows\system32\inetcomm.dll
2011-04-29 13:25:10 146432 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-04-29 13:25:09 102400 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-04-29 13:24:50 214016 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-04-29 13:24:42 79872 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-04-29 13:24:40 106496 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-24 15:52:36 0 ----a-w- c:\windows\system32\ConduitEngine.tmp
2011-04-21 13:58:27 273408 ----a-w- c:\windows\system32\drivers\afd.sys
2011-04-14 14:59:03 75264 ----a-w- c:\windows\system32\drivers\dfsc.sys
.
============= FINISH: 14:26:38.77 ===============

Attached Files



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#2 SweetTech

SweetTech

    Agent ST


  • Members
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  • Gender:Male
  • Location:Antarctica
  • Local time:04:22 PM

Posted 30 June 2011 - 12:54 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

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Posted 02 July 2011 - 12:25 PM

Hi!

It's been several days since I last posted instructions for you to complete. Do you still require assistance in getting your computer cleaned up?

Please Note: Unless notified in advance, threads with no response in 3 days get closed.

If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave & if there is no contact for that amount of time I will have to assume you have abandoned your topic.


Thanks,
SweetTech.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#4 SweetTech

SweetTech

    Agent ST


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Posted 03 July 2011 - 11:05 AM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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