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Possibly more than one virus??

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4 replies to this topic

#1 swisstony123


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Posted 22 June 2011 - 07:50 AM

Hi all,

I'm usually able to shift most virus' but this one has me stumped.
My 73 year old father has a nasty habit of downloading software, that he doesn't need.

He's got a HP laptop running xp sp3

The problems are as follows:-

-Browser's (explorer, firefox) Hijacked, Does not allow me to go on any "webscan" sites.

-Cannot access C drive, cannot install or uninstall software. Gives an access denied response

-Safe mode- computer does not allow me to install or uninstall nor will it give me access to drive C

-Also virus shuts off computer in safe mode.

Would really appreciate any help!! I'm trying to get this sorted for my dad and he's coming over tomorrow to pick it up.... Urghhh Never had a virus so vicious.Thanks in advance for any help.

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#2 swisstony123

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Posted 22 June 2011 - 08:02 AM

sound to me like you;re going to need a recovery CD for this


Ahh Thanks, I'll give it a try.

He's got alot of stuff on the computer he'd like to keep, photos etc....

It's frustrating as you can view them but can't do anything with them, i.e. burn or move to a stick or card. Otherwise I'd man up and do a fresh install lol

#3 swisstony123

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Posted 22 June 2011 - 01:13 PM

Well I ran AVG rescue boot disk and found some virus' about 5. I deleted them all and when
I booted into windows I was able to download and boot software, however I thought I'd best run hijack this in safe mode and restarted. Booted into windows safe mode and I'm back to square one, no access to harddrive and I can't delete or move anything??

Any suggestions as to what I should download and run after using the AVG boot disk??

Also I have the aboutblank web page still and the c drive shows as 0 bytes

#4 boopme


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Posted 22 June 2011 - 02:38 PM

Hello, let's see if you can do this.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#5 swisstony123

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Posted 23 June 2011 - 06:14 AM

SUPERAntiSpyware Scan Log

Generated 06/23/2011 at 12:00 PM

Application Version : 4.54.1000

Core Rules Database Version : 7313
Trace Rules Database Version: 5125

Scan type : Complete Scan
Total Scan Time : 00:09:33

Memory items scanned : 335
Memory threats detected : 0
Registry items scanned : 7716
Registry threats detected : 5
File items scanned : 1002
File threats detected : 15

Adware.HotBar/ShopperReports (Low Risk)

Adware.Tracking Cookie
C:\Documents and Settings\Brendan\Cookies\brendan@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Brendan\Cookies\brendan@collective-media[1].txt

C:\Documents and Settings\Brendan\Application Data\RegSweep\Log\2007 Dec 15 - 01_59_57 PM_125.log
C:\Documents and Settings\Brendan\Application Data\RegSweep\Log\2007 Dec 15 - 02_00_37 PM_000.log
C:\Documents and Settings\Brendan\Application Data\RegSweep\Log
C:\Documents and Settings\Brendan\Application Data\RegSweep\Registry Backups\2007-11-30_16-59-41.reg
C:\Documents and Settings\Brendan\Application Data\RegSweep\Registry Backups
C:\Documents and Settings\Brendan\Application Data\RegSweep
C:\Program Files\RegSweep\Microsoft.VC80.MFC
C:\Program Files\RegSweep

C:\Documents and Settings\Brendan\Application Data\ErrorSmart\Log\2008 Jun 04 - 04_29_22 PM_281.log
C:\Documents and Settings\Brendan\Application Data\ErrorSmart\Log
C:\Documents and Settings\Brendan\Application Data\ErrorSmart\Registry Backups\2008-06-04_16-30-24.reg
C:\Documents and Settings\Brendan\Application Data\ErrorSmart\Registry Backups
C:\Documents and Settings\Brendan\Application Data\ErrorSmart


Thanks in advance for all your help. Now about to run malwarebytes

I can't run malwarebytes no access to c drive. urghh......

Edited by swisstony123, 23 June 2011 - 06:21 AM.

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