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cannot open .exe files


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#1 tlpfla

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Posted 21 June 2011 - 07:41 PM

I cannot open any of my .exe files. I was having a problem with google search before this problem occurred, I could search and get results with google but when I clicked on one of the results I was redirected to a completely unrelated page. I did a Mcafee full virus scan and it seemed to fix the problem and at the same time another scan was running also. I must have clicked on the wrong option on Mcafee or the other scan results because I cannot open the files now. I can search google fine now. Also when I go to open firefox I get a new box that opens up that asks me which program I would like to open it with. This box pops up for almost every program I want to open.

The message I get when trying to open the files is: Opening "file" and I have an option to save the file or cancel it? Then: .exe is an executable file. Executable files may contain viruses.... and i click on "ok" then I get a message "Application not found"

Any help wood be great.

Thanks,

Terry

Edited by hamluis, 21 June 2011 - 08:24 PM.
Moved from XP to Am I Infected.


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#2 Broni

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Posted 21 June 2011 - 08:48 PM

Download and run exeHelper.

  • Please download exeHelper from Raktor to your desktop.
  • Double-click on exeHelper.com to run the fix.
  • A black window should pop up, press any key to close once the fix is completed.
  • A log file named log.txt will be created in the directory where you ran exeHelper.com
  • Attach the log.txt file to your next message.

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

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#3 tlpfla

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Posted 21 June 2011 - 09:37 PM

HI Broni,

I tried clicking on the link to download the program but I get this message: Firefox can't find the file at http://www.raktor.net/exeHelper/exeHelper.com. I also get a Mcafee site warning.

#4 Broni

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Posted 21 June 2011 - 09:57 PM

Disregard McAfee warning. The file is totally safe.
I uploaded your file here: http://www.filedropper.com/exehelper

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#5 tlpfla

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Posted 21 June 2011 - 10:25 PM

When I tried to download this file dropper I get this message: C:\Documents and Settings\Terry\My Documents\Downloads\exeHelper.com could not be saved, because an unknown error occurred.

Try saving to a different location.

I then double clicked the icon in my downloads file and I receive this message: The NTVDM has encountered an illegal instruction. CS:0566 IP;0121 OP:63 6d 3a choose 'close' to terminate the application.

If I click ignore the black screen appears with the cursor going erratic in the screen, the cursor stops eventually but when I press any key as instructed nothing happens.

#6 Broni

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Posted 21 June 2011 - 10:29 PM

Restart computer in Safe Mode with Networking and try again.

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#7 tlpfla

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Posted 21 June 2011 - 11:16 PM

OK it worked in safe mode here is the log:

exeHelper by Raktor
Build 20100414
Run at 00:10:48 on 06/22/11
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

#8 Broni

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Posted 21 June 2011 - 11:18 PM

Can you run .exe files now?

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#9 tlpfla

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Posted 21 June 2011 - 11:38 PM

Wow, yes everything seems to be working fine now. Thank you

#10 Broni

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Posted 21 June 2011 - 11:46 PM

Very good, but it may be a good idea to see, if your computer is clean...

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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#11 tlpfla

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Posted 22 June 2011 - 12:54 AM

OK here are the logs


Malwarebytes log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 5150

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/22/2011 1:39:46 AM
mbam-log-2011-06-22 (01-39-46).txt

Scan type: Quick scan
Objects scanned: 206874
Time elapsed: 39 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{d603165b-2253-164c-02f3-5675c103a8db} (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\Mandi\Local Settings\temp\0.362307501679642.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\Terry\Application Data\Ytwyy\axeme.exe (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.

Security Check Log:

Results of screen317's Security Check

version 0.99.7
Windows XP Service Pack 3
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
ESET Online Scanner v3
McAfee Total Protection
Authentium AntiVirus SDK - 2
McAfee Security Scan Plus
McAfee Anti-Theft
Super Cash Trend Finder v2.01
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 22
Adobe Flash Player 10.2.153.1
Adobe Reader 9.4.3
Out of date Adobe Reader installed!
Mozilla Firefox (x86 en-US..)

Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

WinPatrol winpatrol.exe
Common Files Authentium AntiVirus

dvpapi.exe
BillP Studios WinPatrol winpatrol.exe
``````````End of Log````````````

#12 Cosmo1300

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Posted 22 June 2011 - 12:47 PM

Have you tried opening the file as administrator?

#13 tlpfla

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Posted 22 June 2011 - 02:35 PM

not sure what you mean?

#14 Broni

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Posted 22 June 2011 - 06:11 PM

You're running two AV programs, McAfee and Authentium AntiVirus.
One of them has to go.
If McAfee, make sure to use this tool to uninstall it: http://www.softpedia.com/get/Tweak/Uninstallers/McAfee-Consumer-Product-Removal-Tool.shtml

================================================================================

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.

=========================================================================

Update Adobe Reader

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

Alternatively, you can uninstall Adobe Reader (33.5 MB), download and install Foxit PDF Reader(3.5MB) from HERE.
It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, make sure to UN-check any pre-checked toolbar, or any other garbage.

============================================================================

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • IMPORTANT! UN-check Remove found threats
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • NOTE. If Eset won't find any threats, it won't produce any log.

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#15 tlpfla

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Posted 22 June 2011 - 10:18 PM

Hi Broni,

Everything was going fine until I tried to run ESET Online Scanner. After I start the program and it is trying to update itself I get a message that says "Can not get update. Is proxy configured?" I noticed in the advanced settings that there is a place to use custom proxy settings but I'm not sure what to put in.




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