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Hidden files, hijacked searches, music playing, disabled malwarebytes....


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14 replies to this topic

#1 rmbianchi

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Posted 21 June 2011 - 05:07 PM

Hi, my computer started acting up a month ago but has now become very difficult to use. I have many hidden files, unwanted music playing, hijacked search engines and disabled malwarebytes. Can you help please??

Edited by hamluis, 21 June 2011 - 05:26 PM.
Moved from XP to Am I Infected.


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#2 Allan

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Posted 21 June 2011 - 05:12 PM

I'm asking a moderator to move this to the appropriate forum.

#3 rmbianchi

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Posted 21 June 2011 - 05:14 PM

Thanks Allan. I appreciate your help.

#4 boopme

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Posted 28 June 2011 - 06:53 PM

Hello. we seem to be very infected and will need to run several tools. DO NOT run any other tools or we may lose those files.

Please run UnHide.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.7.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[color=green]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 rmbianchi

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Posted 29 June 2011 - 09:51 AM

Thanks for your help....before your post yesterday I already had run Unhide and Rkill and had saved Tdsskiller to my desktop and ran that too. When I left the office yesterday I started the MalwareBytes Full Scan...Again, this is all before your post. I will start over with your process if it is necessary. Here is the MalwareBytes Notes from this morning when I got to the office. Thanks again!!

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6970

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

6/29/2011 7:47:54 AM
mbam-log-2011-06-29 (07-47-54).txt

Scan type: Full scan (C:\|)
Objects scanned: 270885
Time elapsed: 2 hour(s), 42 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\accounting\Desktop\WiNlOgOn.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
c:\documents and settings\accounting\my documents\downloads\uSeRiNiT.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#6 boopme

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Posted 29 June 2011 - 02:36 PM

If everything else is back to normal than just so nothing is left behind...(an old Marine Corps glitch)
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.

Edited by boopme, 29 June 2011 - 02:37 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 rmbianchi

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Posted 29 June 2011 - 06:30 PM

It did find one:

C:\WINDOWS\system32\ConTest.dll Win32/Adware.Ascentive application cleaned by deleting

Also, my automatic update still won't allow me to turn it on??

#8 boopme

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Posted 29 June 2011 - 08:55 PM

Well this may still be a Vundo infectiom..

Are you getting am error message when you try Updates ( I am assuming Windows Updtaes)

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 rmbianchi

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Posted 29 June 2011 - 09:16 PM

I have superantispyware already and will run the malwarebytes and sas first thing tomorrow. The message I get is that Windows Update is turned off and when I try to turn it on it says I am not authorized. When you go to the program files, it says it is turned on.....weird.

Thanks again

#10 rmbianchi

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Posted 30 June 2011 - 10:18 AM

My spyware doctor (pctools) found a ton of stuff this morning....the report is too long to post. Is there another way to show it??

#11 rmbianchi

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Posted 30 June 2011 - 01:45 PM

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6987

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.11

6/30/2011 11:34:08 AM
mbam-log-2011-06-30 (11-34-08).txt

Scan type: Full scan (C:\|)
Objects scanned: 271153
Time elapsed: 3 hour(s), 4 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\accounting\my documents\downloads\uSeRiNiT.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#12 rmbianchi

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Posted 30 June 2011 - 03:03 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/30/2011 at 12:18 PM

Application Version : 4.54.1000

Core Rules Database Version : 7360
Trace Rules Database Version: 5172

Scan type : Quick Scan
Total Scan Time : 00:22:30

Memory items scanned : 655
Memory threats detected : 0
Registry items scanned : 1843
Registry threats detected : 0
File items scanned : 7029
File threats detected : 29

Adware.Tracking Cookie
C:\Documents and Settings\Accounting\Cookies\accounting@dc.tremormedia[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@pointroll[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@adxpose[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@imrworldwide[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@ads.undertone[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@invitemedia[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@atdmt[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@search.clicksfind[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@collective-media[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@media6degrees[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@search.boltfind[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@mediadeva.mevio[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@miva.cinomedia[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@lucidmedia[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@doubleclick[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@theclickcheck[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@a1.interclick[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@search.clickwhale[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@interclick[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@search.clicksthe[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@cdn.jemamedia[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@search.clicksare[1].txt
C:\Documents and Settings\Accounting\Cookies\accounting@ads.bighealthtree[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@beacon.dmsinsights[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@c.gigcount[2].txt
C:\Documents and Settings\Accounting\Cookies\accounting@eyewonder[2].txt
secure-us.imrworldwide.com [ C:\Documents and Settings\Accounting\Application Data\Macromedia\Flash Player\#SharedObjects\VUERMBND ]

Trojan.Agent/Gen-IExplorer[Fake]
C:\DOCUMENTS AND SETTINGS\ACCOUNTING\LOCAL SETTINGS\TEMP\RARSFX3\NIRD\IEXPLORE.EXE

Trojan.Agent/Gen-PEC
C:\DOCUMENTS AND SETTINGS\ACCOUNTING\LOCAL SETTINGS\TEMP\RARSFX3\PROCS\EXPLORER.EXE

#13 boopme

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Posted 01 July 2011 - 11:35 AM

Well how is it all running now and ,if alls well we can avoid that log...
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 rmbianchi

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Posted 01 July 2011 - 03:12 PM

It is running ok.....I still can't turn on the automatic update though. Should I just let it go for a while??

#15 boopme

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Posted 01 July 2011 - 07:23 PM

Let's post a DDS log and see if there is a hidden/protected malware blocking it. It'lll take about a week for your reply but they will. You can survive a week and then you'lll be able to update.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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