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PUM.Hijack.Task.Manager


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#1 SisM

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Posted 21 June 2011 - 02:07 PM

Hey guys, virus on the business computer. Always a joy.

Running Windows XP.

In safe mode w/ network, it won't let me update MBAM. When I run it without updating it gives me 1 virus that it tries to restart to remove, but when restarting (either normally or in safe mode) it has not removed it.
Ran SuperAntiSpyware. It let me update that in safe mode w/ network, gave me 498 tracking cookies, and 3 under "Disabled.TaskManager." I am currently running this again to see what it removed.

I have not yet run avast, though my boss did earlier and he said that it also kept coming up with one file that it could not remove.

I tried running rkill in safe mode, but it brought up that it stopped no processes.

When looking at the computer in either regular or safemode, it appears that everything in "My Documents" and all of our desktop documents (but not computer programs) are gone. Yet when I ran the SuperAntiSpyware I could see it going through files that are supposedly MIA, so I guess they're just being hidden somehow?

I believe this started last night via a fake spyware pop-up that an evening employee had clicked on thinking it was real. **sigh**

Any help would be great. Thank you! The BleepingComputer staff always rocks!!

-Sis

Edit: the title of this post (and the name of the virus according to MBAM, should be "PUM.Hijack.TaskManager" NOT "PUM.Hijack.Task.Manager" I apologize for incorrectly typing that.

Edited by SisM, 21 June 2011 - 02:16 PM.


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#2 SisM

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Posted 21 June 2011 - 03:05 PM

Update: ran full scan of SuperAntiSpyware (in safe mode) and there were no TaskManager issues that came up (though 118 more adware did). Tried to run rkill and again access was denied. Also tried to run rkill in regular mode and was blocked by avast, which I couldn't figure out how to turn off then the whole darn thing froze, so I guess still not ready to try to run things in regular mode. So back in safe mode I am, going to try to run the MBAM full scan next (even though I can't update it) just to see what it has to say while I wait.

Thanks again.

Another update: After running MBAM in full scan (in safe mode), I then went into regular mode, figured out how to temporarily disable avast, tried rkill again, this time it stopped two applications but I still couldn't update MBAM.

Edited by SisM, 21 June 2011 - 03:39 PM.


#3 boopme

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Posted 21 June 2011 - 09:35 PM

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 SisM

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Posted 22 June 2011 - 06:57 AM

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6918

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

6/22/2011 7:57:20 AM
mbam-log-2011-06-22 (07-57-20).txt

Scan type: Quick scan
Objects scanned: 181616
Time elapsed: 3 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

#5 SisM

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Posted 22 June 2011 - 07:56 AM

From ESET

C:\Documents and Settings\Staff\Application Data\Sun\Java\Deployment\cache\6.0\24\d709758-4bfa9199 a variant of Java/Agent.CO trojan deleted - quarantined
C:\Documents and Settings\Staff\Application Data\Sun\Java\Deployment\cache\6.0\33\720c1861-4a257ac3 Java/Agent.CO trojan deleted - quarantined

#6 SisM

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Posted 22 June 2011 - 08:46 AM

While I'm waiting I figured I would run MBAM again just to see (can't hurt, right?). I started a full scan in normal mode and found a virus at the same time as the avast gave me a warning that a virus was detected. So I aborted the scan. This is the log from the aborted scan:
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\EkqCjRSTlvQ (Rogue.Agent.SA) -> Value: EkqCjRSTlvQ -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


*********************************
Then I restarted in safe mode and did a full system scan where it found nothing. This is the log from that scan:
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6918

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

6/22/2011 9:39:25 AM
mbam-log-2011-06-22 (09-39-25).txt

Scan type: Full scan (C:\|)
Objects scanned: 234830
Time elapsed: 14 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)


***************************

Going to update SAS and run it for the first time today (in safe mode), see if I can find anything else while I wait. I'm an antsy person, can you tell? ;)

#7 boopme

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Posted 22 June 2011 - 09:54 AM

In general,though they can run in either,SAS is better in Safe while MBAM is better in Normal.
What version of JAVA,if any, is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 SisM

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Posted 22 June 2011 - 10:16 AM

SAS ran without finding anything in safe, MBAM ran without finding anything in Normal.

Java ™ 6 Update 18

#9 SisM

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Posted 22 June 2011 - 10:38 AM

Also all scans are now running clean in normal. I see no trace of the virus, except that my documents are still hidden. I'll wait to hear back from you for the okay, but I would assume I follow the new pinned topic about unhiding documents?

#10 boopme

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Posted 22 June 2011 - 10:58 AM

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u26-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 SisM

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Posted 22 June 2011 - 11:24 AM

At the end of installing I get this error

"Installer : Wrapper.CreateFile failed with error 5: Access Denied"


Edited to add: When I restarted the computer the Java v6 update 26 was there (both in the add/remove program, and in the Java section of the control panel), and I received no error messages upon start up.

Edited by SisM, 22 June 2011 - 12:02 PM.


#12 boopme

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Posted 22 June 2011 - 12:55 PM

OK, just some settling of the registry...
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 SisM

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Posted 24 June 2011 - 06:51 AM

Thanks for your reply, I apologize I had yesterday off.

Welll . . . interestingly enough I went to follow your directions and amongst the missing/hidden files on the computer, you can include "accessories". So not sure where to go from here . . .

#14 SisM

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Posted 24 June 2011 - 10:11 AM

So I tried getting to the accessories a different way. I got to the accessories folder, but when I open the "system tools" folder the only thing in it is a shortcut to internet explorer. So I'm still stuck.

#15 boopme

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Posted 24 June 2011 - 11:06 AM

Please run this and see if they are back,,,UnHide
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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