Here is the situation:
Computer: Dell Dimension 3100 from 2006 running Windows XP Media Center Edition
AVG (free version) and RU Botted (Trend Micro) both run on this computer. I also have MBAM downloaded and do occasional scans with it, as well as SpyBot Search & Destroy.
Yesterday afternoon while web-browsing in IE I got a small pop-up in the lower right corner, from RU Botted indicating that a Bot had been detected. It said the BOT could not be removed. It all happened fast so I did not catch the name of the Bot. All programs open on my computer began to shut down. I panicked and here is where I did something that probably did not help - instead of letting the computer finish shutting itself down I just hit the power button to instantly turn it off.
I can now no longer get my computer up and running. Upon starting I get the Dell screen (and can get into the Set-Up or Boot menus) and then I get a black screen with the choices of how to start my computer (Safe Mode, Safe w/Networking, Safe Mode w/Command Prompt, Last Known Good Config, and Start Windows Normally).
If I try any of the Safe Mode options I get a bunch of info scrolling by and then the Blue Screen, if I try Last Known Good Config or Start Windows Normally I briefly get the Windows splash screen and the the Blue Screen. The Blue Screen says:
A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen theis Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
***STOP: 0xoooooo7B (0xBA4C3524, 0xC0000034, 0x00000000, 0x00000000)
Not sure if this is notable, but in the interest of full disclosure, the above is after trying to boot in Last Known Good Config or Start Windows Normally. Trying to boot in any of the safe modes gets the same message, but the first string after the parentheses is 0xF789E524.
I don't know how I would check for viruses or run CHKDSK if I can not get the computer started. I have the Reinstallation CD but can not seem to boot from CD (internal DVD r/w drive is junk that never really worked from the time we bought the computer, so we have an external DVD r/w drive and the computer does not seem to boot from the external DVD drive).
I ran Hard Drive Diagnostics from the Boot menu and got the following:
Drive 0: Samsung HD160JJ/P Pass
Drive 1: Samsung HD160JJ/P Pass
Drive 2: HL-DT-ST DVD+/-RW GWA4164B - Diagnostics not supported
Drive 3: No device
Not sure when I last backed up (backed up to a DVD using external drive and left the DVD in NY, I am in London) but it's at least 6 months and there is plenty of new stuff that has not been backed up that I would hate to lose. I'm hoping the fact that my hard drives passed the diagnostics is a sign that all data is not lost....
The IT firm that helps my husband's company suggested taking my computer, pulling the hard drive out, taking all of the data off of it, reformatting the drive, reinstalling the OS from scratch and then putting the data back on it. After a bit of googling I thought I would check here to see if there were any other measures I can take before doing that.
I am posting from a netbook on my home wireless. It has USB ports (and I have a USB stick), but no DVD/CD drives.
Edited to add: Just realized I can connect my external DVD drive to my netbook if needed, though since the desktop internal DVD drive isn't working, I am not sure if this matters at all.
Thank you in advance.
Edited by j d a, 22 June 2011 - 05:58 AM.