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Malware browser redirects


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7 replies to this topic

#1 therick64

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Posted 20 June 2011 - 04:07 PM

Hi, new to the forum, any help is much appreciated in advance.

Yesterday a malware that disguised itself as a program called "Windows XP Repair" popped up on my computer, accompanied by various hard drive failure error messages. I have since ran MBAM multiple times and have removed problems.

Now, "Windows XP repair" no longer appears but my internet browser is constantly redirected and most of the files on my hard drive have become hidden. Please help! Also, let me know if I must provide any more necessary info.

Thanks

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#2 boopme

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Posted 20 June 2011 - 09:55 PM

Hello I take it you have run something that it no longer appears.

But I would like for you to run these,

>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


Finally, Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.5.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

Please post back the last 2 logs and let me know about the redirects.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 therick64

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Posted 20 June 2011 - 10:44 PM

Thanks for the help so far...
Ran rkill and after a minute or so a prompt within the window came up saying access denied, so not sure if rkill did its job correctly.

Next, MBAM failed to find any threats. Here's that log:

Malwarebytes' Anti-Malware
www.malwarebytes.org

Database version:

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

6/20/2011 11:38:08 PM
mbam-log-2011-06-20 (23-38-08).txt

Scan type: Quick scan
Objects scanned: 165868
Time elapsed: 7 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

And for whatever reason, I cannot run TDSS Killer. Even after renaming after download and renaming before download, the application fails to execute. I am still being redirected when using google search and audio ads begin to play in the background even when I don't have any windows open that are playing audio...what to try next?

#4 boopme

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Posted 21 June 2011 - 10:29 AM

This appears as if your AV or Firewall are blocking both tools.

Are you using a router?

Can you run an Online scan?
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 therick64

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Posted 21 June 2011 - 07:20 PM

ESTS scan complete, google still redirecting however. Here is the log:

C:\Documents and Settings\Neil\Application Data\Sun\Java\Deployment\cache\6.0\38\b8c026-46b357a8 Java/Agent.CO trojan deleted - quarantined
C:\Documents and Settings\Neil\Application Data\Sun\Java\Deployment\cache\6.0\48\38e85eb0-20ea0dd6 a variant of Java/TrojanDownloader.OpenStream.NBF trojan deleted - quarantined
C:\Documents and Settings\Neil\Local Settings\Application Data\Mozilla\Firefox\Profiles\dcjsc7tu.default\Cache(2)\E\E6\79D2Cd01 HTML/ScrInject.B.Gen virus deleted - quarantined
C:\Documents and Settings\Neil\Local Settings\Temp\21.tmp a variant of Win32/Kryptik.PGA trojan cleaned by deleting - quarantined
C:\Documents and Settings\Neil\Local Settings\Temp\jar_cache1567870652922634876.tmp probably a variant of Java/TrojanDownloader.OpenStream.NBU trojan deleted - quarantined
C:\Documents and Settings\Neil\Local Settings\Temp\jar_cache6759551847246027443.tmp a variant of Java/Exploit.CVE-2010-0842.L trojan deleted - quarantined
C:\WINDOWS\system32\spool\prtprocs\w32x86\171160.tmp a variant of Win32/Kryptik.PGI trojan cleaned by deleting - quarantined
C:\WINDOWS\system32\spool\prtprocs\w32x86\171163.tmp a variant of Win32/Kryptik.PGI trojan cleaned by deleting - quarantined

#6 boopme

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Posted 21 June 2011 - 08:59 PM

Hmm..Either a Gppred infection...
Please download GooredFix from one of the locations below and save it to your Desktop
Download Mirror #1
Download Mirror #2
  • Ensure all Firefox windows are closed.
  • To run the tool, double-click it (XP), or right-click and select Run As Administrator (Vista).
  • When prompted to run the scan, click Yes.
  • GooredFix will check for infections, and then a log will appear. Please post the contents of that log in your next reply (it can also be found on your desktop, called GooredFix.txt).


OR If you're on a router.... Your router is hijacked by trojan DNS-hijacker.

First if there are other machines on this router they need to install and update MBAM,DO NOT run yet. You now need to disconnect from the internet. Then scan each PC then reset the router.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don?t know the router's default password, you can look it up HERE.
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

As there are other infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 therick64

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Posted 22 June 2011 - 04:13 PM

I am on a router, sorry I failed to mention that in previous post. There is one desktop comp that is directly connected to the router and two laptops connected wirelessly. I followed the steps disconnecting from the internet, running MBAM on all comps and resetting the router. No other computer on the local network has the problem, but still my computer redirects from google. This is not so much a dire problem as it is a nuisance, but still I'd like to get rid of it. Any other ideas?

#8 boopme

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Posted 22 June 2011 - 07:03 PM

Appears we have something well hidden or protected so stronger tools are needed then we can use here in AII. We will fix it.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Edited by boopme, 22 June 2011 - 07:12 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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