Posted 20 June 2011 - 03:06 PM
I run McAfee Total Protection software. It has been active and regular scans and updates are automatic. Nevertheless Trojan-BNK.Win32.Keylogger.gen has infected my computer. McAfee full scan finds no problem. McAfee tech support refuses to remove the infection without a fee. It seems to me that if they know how to fix the problem, then they are aware of the threat. If they are aware of the threat, why does their "Total Protection" software pass it on to my computer? The answer seems obvious to me. It creates a revenue flow for their tech support department.
I have two issues:
1. How may I clean my computer?
2. I am in the market for an effective program that will prevent future infections. Is there such a program?