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I think I am infected | Please help?


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#1 blank.black

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Posted 20 June 2011 - 02:13 PM

Hi!

I think there may be a tool or software installed in my computer that is helping someone monitor me or do stuff on my computer that otherwise only I could do.

I did notice windows closing suddenly that I had left open before leaving the computer for a few minutes. Also, today I was playing the age old Halo game online and I left my computer for a few minutes. When I came back my Halo player had kills in the game and I didn't even do it.

Also, my internet disconnects very often. Is this same unknown entity causing it to do so?

I have run Norton Antivirus scan, Malware Bytes Anti-Malware scan and Super Anti-Spyware scan. Except for a few browser cookies, nothing else turned up.

Just a couple of weeks ago I did this - http://aps2.toshiba-tro.de/kb0/HTD7C02140000R01.htm
I followed the following steps:
- How to use the Toshiba HDD Recovery Utility
- Using Toshiba HDD Recovery Utility from the recovery partition ( In this I selected option 1 and restored to original factory image)

After completion of the whole process, everything seemed fine until now.

I was under the impression that restoring to original factory image will remove any malicious infections that are in my computer. Now I am unsure about that.

What can I do to resolve this? Please help me.




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#2 boopme

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Posted 20 June 2011 - 03:26 PM

Hello first change your Email Password and see.. Next we can reset the router and it's encryption.

Since you've reformatted the onlu way left is possibly your router.

Your router is hijacked by trojan DNS-hijacker or they have your adress.

First if there are other machines on this router they need to install and update MBAM,DO NOT run yet. You now need to disconnect from the internet. Then scan each PC then reset the router.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you don?t know the router's default password, you can look it up HERE.
Note: After resetting your router, it is important to set a non-default password, and if possible, username, on the router. This will assist in eliminating the possibility of the router being hijacked again.

As there are other infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.

Edited by boopme, 20 June 2011 - 03:31 PM.

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#3 blank.black

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Posted 21 June 2011 - 10:50 AM

I have changed my email password many times.

Also, I think I have an ADSL modem here. Is this the same as a router (that you are talking about)?

Edited by blank.black, 21 June 2011 - 10:52 AM.


#4 boopme

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Posted 21 June 2011 - 12:26 PM

No that is different. call your provider and ask them to reset it.
If you still feel someone is in there then we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 blank.black

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Posted 23 June 2011 - 10:09 AM

I have completed the above mentioned process and posted the logs in the appropriate section. Thank you.

#6 boopme

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Posted 23 June 2011 - 11:54 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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