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WINDOWS RESTORE 2011 is WINNING. Please help.


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7 replies to this topic

#1 schildkraut1

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Posted 19 June 2011 - 11:34 PM

Hi there, I feel stupefied.

Two weeks ago I got the Windows Restore 2011 virus. I had it two months ago too, named AntiVirus XP 2011, and Dell and Microsoft removed it after many hours using Vipre Rescue scanner, Malwarebytes and some registry work.

In comes the Windows Restore 2011 virus. I ran Malwarebytes first in safe mode, did some registry work, unhid my hidden stuff, got my internet back (for the most part), and ran Vipre Rescue and Spybot.

Since then, June 8th, I have full internet access and the comp works fine but cannot do the following things:
**it cannot run System Restore. It has daily restore points for every day since the 8th of June, but none of them work. It gets to reboot, and then it tells me that it cannot restore after reboot. This worries me.
**it cannot open most of my often-used banking websites and a few other sites requiring a login. I did get into two of them for about four solid minutes and felt just elated, and then they clogged up on me again. This happens in Firefox (with a timeout message) and in Explorer (with a Bing search redirect and then on clicking the websitename.com there is an Internet Explorer Cannot Display This Webpage message).

Dell technicians have visited my computer. One said I'd have to do a restore of the whole system. Another one just gave up and disconnected two hours in. My ISP and I confirmed it is only on this computer.

So I have installed:
Microsoft Security Essentials
Malwarebytes
CCleaner (Dell installed this week)
Cleanup! (Dell installed this week)
Vipre Rescue (latest version, not yet run)
Hijack This

I don't actually know what to do with hijack This, but it won't update anyway.

I tried resetting the hosts file on the suggestion of my ISP. Nope.

I have read about Combofix and am afraid. Should this be the next step?

Running full scan on Malwarebytes as I type. Is this better done in safe mode?

Thanks for any help.

Edited by schildkraut1, 19 June 2011 - 11:52 PM.


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#2 Broni

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Posted 19 June 2011 - 11:53 PM

I think, it'd be worthwhile.....

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 schildkraut1

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Posted 20 June 2011 - 12:09 AM

Oh, that's cool,. thanks. Do I attach the DDwhatever attach.txt file, too? Am running GMER now

#4 Broni

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Posted 20 June 2011 - 12:10 AM

Post all logs they require.
They prefer all logs to be pasted, not attached.

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#5 schildkraut1

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Posted 20 June 2011 - 12:20 AM

are all the things gmer is finding in black, not red, infected???

#6 hamluis

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Posted 20 June 2011 - 06:41 AM

We don't do analysis of malware logs...in this (XP) forum.

Any questions about such should be made in the appropriate forum where malware logs are submitted, as previously referenced by Broni.

If you post the logs as requested...in the appropriate forum...one of the Malware Response Team members will then direct you as to what direction they want to go.

Louis

#7 schildkraut1

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Posted 20 June 2011 - 06:32 PM

http://www.bleepingcomputer.com/forums/topic404967.html/page__p__2299954__fromsearch__1#entry2299954

Where this has moved to :)

#8 hamluis

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Posted 20 June 2011 - 06:54 PM

I don't know what you are asking...click on the link and you will see what forum it is in. It doesn't appear that anyone moved it anyplace.

Oh, well...

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Now that your log is posted and you are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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