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Help unhiding files after Vista Repair virus


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#1 mattycallahan

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Posted 19 June 2011 - 08:45 PM

Hi Broni,

My name is Matt (I am new to this forum) and I had the "windows vista restore" virus too (I may still have it??? not sure if I successfully removed it or not). That being siad, I think I removed it, but my computer is not back to normal yet. My desktop and programs are back, but many files (pictures, music, favorites etc) are not. Many of the folders that used to have my pictures are still there, but they are empty. I should point out that although the folders appear empty, I checked the properties and most, if not all, the folders are still multiple mbs large, which leads me to beleive that the files are only hidden, not lost. I followed your directions to recover those files and am posting the results below as you instructed rachymac to. any help would be greatly appreciated! Also, how can I confirm that I successfully removed the virus? Thanks so much, Matt
SystemLook 04.09.10 by jpshortstuff
Log created at 21:29 on 19/06/2011 by Matty
Administrator - Elevation successful

========== dir ==========

C:\Users\Matty\AppData\Local\Temp\smtmp - Parameters: "/s"

---Files---
None found.

C:\Users\Matty\AppData\Local\Temp\smtmp\1 d------ [01:45 14/06/2011]

C:\Users\Matty\AppData\Local\Temp\smtmp\1\Programs d------ [01:45 14/06/2011]

C:\Users\Matty\AppData\Local\Temp\smtmp\1\Programs\Accessories d------ [01:45 14/06/2011]

C:\Users\Matty\AppData\Local\Temp\smtmp\1\Programs\Accessories\Entertainment d--h--- [01:45 14/06/2011]

C:\Users\Matty\AppData\Local\Temp\smtmp\1\Programs\GRE Test Prep d--h--- [01:45 14/06/2011]

C:\Users\Matty\AppData\Local\Temp\smtmp\1\Programs\Norton Internet Security d--h--- [01:45 14/06/2011]

C:\Users\Matty\AppData\Local\Temp\smtmp\4 d------ [01:45 14/06/2011]
Bluetooth Stack Installation Guide.txt --ah--- 1668 bytes [00:18 17/05/2007] [05:46 21/11/2006]

-= EOF =-

Edited by Blade Zephon, 19 June 2011 - 09:16 PM.
Split from http://www.bleepingcomputer.com/forums/topic404851.html ~BZ


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#2 Blade

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Posted 19 June 2011 - 09:20 PM

Have you run UnHide.exe yet?

~Blade

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#3 mattycallahan

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Posted 20 June 2011 - 08:37 PM

Blade,
You are the man!!! My pics and favorites are back. Thank you very much! Now obviously I should back all my stuff up (I knew that I should have before, but until I had a problem I was too lazy). I'm sure that you are quite busy, so if you don't have time to respond to a copuple more questions I will understand, but I do have a couple more issues with my computer which have been lingering for some time now and I'm curoius if you might know how to fix them. 1) How can I be sure that I succesfully removed the "windows vista restore" virus? 2) There are several scenarios where I am connected to the internet but when I try to dowload or connect to something (skype, or download anti-virust updates from microsoft security essential for examples) I get an error stating that it cannot connect to the internet (although I am connected and surfing). Any ideas what might be happening? I'm not sure if this is related to that problem or not, but I have had to unistall microsoft service pack 2 (i have vista home premium) everytime it downloads (3 times so far?) because after it installs I can no longer connect to the internet ? Again, thanks a million Blade! Matt

#4 Blade

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Posted 21 June 2011 - 01:14 PM

Hello.

1.) What steps did you take to remove the infection?

2.)I'm not sure what that is, but I'm pretty confident it's not likely related.

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#5 mattycallahan

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Posted 21 June 2011 - 07:18 PM

Blade,

1) I restored my computer to a restore point a week prior to my infection

2) I agree, I do not think its related, but thought I would see if you might have some idea why.

Thanks again! Matt

#6 Blade

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Posted 21 June 2011 - 09:42 PM

2.) Honestly I've no idea. I'd post about it in our Web Browser Forum once we're done here.

1.) System Restore isn't generally a good way to get rid of infections. Let's run some scans.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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