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Is my computer clean? Is the BSOD a malware-related issue?


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#1 Wang Yuan Ji

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Posted 19 June 2011 - 10:58 AM

Hi,

Sometime between June 15th and 18th, System Restore had stopped functioning properly. When perform a system restore, I receive the following message at the end of the restoration process:

"X Restoration Incomplete

Your computer cannot be restore to [insert any date here]"

On June 18th, my computer experienced a BSOD. I created a topic in the Windows XP Home and Professional forum. A BC Advisor instructed me to perform a memory test and so I did - it passed. In his next reply, he asked me "What is new or different since the last time everything worked properly?" My reply included a list of software that had been installed and removed within three days of the BSOD. Additionally, my reply mentioned that I had help cleaning my computer from June 12th-15th at GeeksToGo. The BC Advisor recommended I check with the "malware folks" to make sure my computer is indeed clean so here I am.

Mod Edit: XP Forum Topic


Issues:
- Faulty System Restore
- Blue Screen of Death
- When Windows starts, the computer will idle on the desktop background before loading the taskbar and desktop icons. When the computer starts loading the taskbar and desktop icons, the computer's performance seems normal (I'm not sure if this is related but I figured I'd mention it anyway).

I'm unsure whether or not this is necessary but I figured it couldn't hurt. The following is a list of all tools used during the cleaning process of my computer:

- OTL
- Malwarebytes' Anti-Malware
- ComboFix
- Rootkit UnHooker
- ESET Online Scanner
- Security Check

Edit: I'm not sure what other information to provide since I'm not sure how this situation will be approached but I'll provide any information that is needed from here on.

Edited by hamluis, 19 June 2011 - 11:11 AM.
Added link to XP topic.


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#2 Broni

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Posted 19 June 2011 - 02:14 PM

On June 18th, my computer experienced a BSOD

Just once?
I see, you ran BSV and it reports only one BSOD.

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#3 Wang Yuan Ji

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Posted 19 June 2011 - 02:23 PM

Yes, at the time I had only received 1 BSOD. However, today I have received an additional 2 BSOD at 14:28 and 14:34. The 2 BSOD that occurred today are the same, however, both are different from the first BSOD. All 3 BSOD hold the same two files (win32k.sys and ntkrnlpa.exe) responsible.

Edit: The first BSOD did not occur until 3 days after the malware cleaning process (at GeeksToGo). Is it possible that the BSOD could be malware-related or a result of the malware cleaning process?

Edit 2: The System Restore stopped working after the malware cleaning process.

Edit 3: During startup, the computer loads the desktop background (it does not load the taskbar and desktop icons yet). The computer idles at the desktop background for a little while. When the computer begins loading the taskbar and desktop icons, the computer's performance returns to normal. This has been occurring since before installing mp3rocket and the malware cleaning process.

Edited by Wang Yuan Ji, 19 June 2011 - 02:38 PM.


#4 Broni

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Posted 19 June 2011 - 02:26 PM

Post new BSV log.

Did any of the scans, you ran, find anything?

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#5 Wang Yuan Ji

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Posted 19 June 2011 - 02:42 PM

BSV Logs:

==================================================
Dump File : Mini061911-01.dmp
Crash Time : 6/19/2011 2:28:46 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf954ef3
Parameter 3 : 0xb69b6c00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+14c580
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6090 (xpsp_sp3_gdr.110303-1621)
Processor : 32-bit
Crash Address : win32k.sys+154ef3
Stack Address 1 : win32k.sys+14c580
Stack Address 2 : win32k.sys+14c5fc
Stack Address 3 : ntkrnlpa.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061911-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

==================================================
Dump File : Mini061911-02.dmp
Crash Time : 6/19/2011 2:34:38 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf954ef3
Parameter 3 : 0xeef3cc00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+14c580
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6090 (xpsp_sp3_gdr.110303-1621)
Processor : 32-bit
Crash Address : win32k.sys+154ef3
Stack Address 1 : win32k.sys+14c580
Stack Address 2 : win32k.sys+14c5fc
Stack Address 3 : ntkrnlpa.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061911-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

Edit: By "Did any of the scans, you ran, find anything?", do you mean the scans ran during the malware cleaning process (at GeeksToGo)?

Edited by Wang Yuan Ji, 19 June 2011 - 02:44 PM.


#6 Broni

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Posted 19 June 2011 - 05:03 PM

Can you provide a link?

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#7 Wang Yuan Ji

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Posted 19 June 2011 - 06:25 PM

My computer just experienced BSOD #4.

BSV Log:

==================================================
Dump File : Mini061911-03.dmp
Crash Time : 6/19/2011 7:17:52 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf954ef3
Parameter 3 : 0xb8b49c00
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+14c580
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6090 (xpsp_sp3_gdr.110303-1621)
Processor : 32-bit
Crash Address : win32k.sys+154ef3
Stack Address 1 : win32k.sys+14c580
Stack Address 2 : win32k.sys+14c5fc
Stack Address 3 : ntkrnlpa.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061911-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================


Link to Virus, Spyware, Malware Removal Topic (GeeksToGo): http://www.geekstogo.com/forum/topic/302253-somoto-toolbar-installed-without-permission/


Edit: 16 minutes later.. My computer experiences BSOD #5.

BSV Log:

==================================================
Dump File : Mini061911-04.dmp
Crash Time : 6/19/2011 7:33:36 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf812501
Parameter 3 : 0xb8c8133c
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+118ca
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6090 (xpsp_sp3_gdr.110303-1621)
Processor : 32-bit
Crash Address : win32k.sys+12501
Stack Address 1 : win32k.sys+118ca
Stack Address 2 : win32k.sys+13021
Stack Address 3 : win32k.sys+c6bc
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061911-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536
==================================================

Edit: Would it help if I posted some logs from Event Viewer? Some of the errors listed in Event Viewer have dates and times very close to those of the BSOD's.

BSOD #1: June 18 10:31
BSOD #2: June 19 14:28
BSOD #3: June 19 14:34
BSOD #4: June 19 19:17
BSOD #5: June 19 19:33

Edited by Wang Yuan Ji, 19 June 2011 - 07:00 PM.


#8 Broni

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Posted 19 June 2011 - 09:05 PM

The most popular causes for your type of error (KERNEL_MODE_EXCEPTION_NOT_HANDLED) would be:

  • Low disk space in the primary system drive
  • A driver bug (which may be identified in the message).
  • Video adapter problems
  • A BIOS bug
  • BIOS caching or shadowing
Are you doing something in particular, when the BSOD happens?

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#9 Wang Yuan Ji

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Posted 19 June 2011 - 09:56 PM

I think I had (I can't be sure) one or a combination of the following programs running at the time of every BSOD:

Firefox Nightly 7.0a1
Google Chrome 14.0.794.0
Sandboxie
MediaMonkey
Notepad

I wonder if Firefox or Chrome are responsible after all? I'm aware they aren't stable releases but I've been using them for some time now without any difficulties. I wonder if a recent update to Firefox or Chrome is responsible?

I'm using Firefox Nightly 7.0a1 and Google Chrome 14.0.794.0 because their stable counterparts are really slow on my computer. Well, Google Chrome 14.0.794.0 can be slow, too, but Firefox Nightly 7.0a1 is really fast.

Perhaps I'll remove Google Chrome altogether and replace Firefox Nightly 7.0a1 with Firefox Aurora 6.0a2 (It's also fast) for now. I've used Firefox Aurora much longer than I have Nightly and I haven't had any difficulties with it.

Edited by Wang Yuan Ji, 19 June 2011 - 10:16 PM.


#10 Broni

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Posted 19 June 2011 - 10:04 PM

Are you saying, you're running all of them at the same time, or BSOD happened, when ONE of them was on?

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#11 Wang Yuan Ji

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Posted 19 June 2011 - 10:18 PM

When at least one of the aforementioned programs were running. I could have been running all of the aforementioned programs simultaneously, a combination of the aforementioned programs simultaneously or just one of the aforementioned programs at the time of a BSOD.

Edit: I'm not 100% sure that is the case though.

Edited by Wang Yuan Ji, 19 June 2011 - 10:25 PM.


#12 Broni

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Posted 19 June 2011 - 10:28 PM

Well, we don't have any OBVIOUS culprit here, yet.

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

============================================================

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

======================================================================

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#13 Wang Yuan Ji

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Posted 19 June 2011 - 11:00 PM

VEW Log:

Vino's Event Viewer v01c run on Windows XP in English
Report run at 19/06/2011 11:40:41 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 19/06/2011 10:33:10 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 10:25:04 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 7:34:57 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 7:18:22 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 2:34:57 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 2:29:05 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 10:16:09 AM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 12:35:08 AM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 19/06/2011 12:08:10 AM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 10:58:14 PM
Type: error Category: 0
Event: 1 Source: nview_info
The event description cannot be found.

Log: 'Application' Date/Time: 18/06/2011 6:20:57 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 5:05:55 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 5:01:18 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 4:43:13 PM
Type: error Category: 0
Event: 1 Source: nview_info
The event description cannot be found.

Log: 'Application' Date/Time: 18/06/2011 3:01:09 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 2:58:28 PM
Type: error Category: 0
Event: 1 Source: nview_info
The event description cannot be found.

Log: 'Application' Date/Time: 18/06/2011 2:47:41 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 2:37:04 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 2:22:42 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

Log: 'Application' Date/Time: 18/06/2011 2:05:28 PM
Type: error Category: 1
Event: 4439 Source: MSDTC
Failed to verify MS DTC service account information. Internal Information : msdtc_trace : File: d:\comxp_sp3\com\com1x\dtc\dtc\adme\uiname.cpp, Line: 9166, VerifyAccountInfo : ReadRegKeyValue32W(ACCOUNT_NAME) failed, hr=0x80070002
.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 19/06/2011 11:29:58 PM
Type: error Category: 0
Event: 8032 Source: BROWSER
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{10DD97D5-A0E7-4B6A-B688-FFC922178FEC}. The backup browser is stopping.

Log: 'System' Date/Time: 19/06/2011 10:27:32 PM
Type: error Category: 0
Event: 4321 Source: NetBT
The name "MSHOME :1d" could not be registered on the Interface with IP address 192.168.0.102. The machine with the IP address 192.168.0.105 did not allow the name to be claimed by this machine.

Log: 'System' Date/Time: 19/06/2011 10:27:10 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 00000050, parameter1 e440f01c, parameter2 00000000, parameter3 bf82ee0b, parameter4 00000001.

Log: 'System' Date/Time: 19/06/2011 10:27:04 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 1000008e, parameter1 c0000005, parameter2 bf812501, parameter3 b8c8133c, parameter4 00000000.

Log: 'System' Date/Time: 19/06/2011 7:35:34 PM
Type: error Category: 0
Event: 7034 Source: Service Control Manager
The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 19/06/2011 7:20:27 PM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The Secunia Update Agent service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 19/06/2011 7:20:25 PM
Type: error Category: 0
Event: 7011 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from the Secunia Update Agent service.

Log: 'System' Date/Time: 19/06/2011 7:20:24 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 1000008e, parameter1 c0000005, parameter2 bf954ef3, parameter3 b8b49c00, parameter4 00000000.

Log: 'System' Date/Time: 19/06/2011 6:06:54 PM
Type: error Category: 0
Event: 8032 Source: BROWSER
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{10DD97D5-A0E7-4B6A-B688-FFC922178FEC}. The backup browser is stopping.

Log: 'System' Date/Time: 19/06/2011 2:36:53 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 1000008e, parameter1 c0000005, parameter2 bf954ef3, parameter3 eef3cc00, parameter4 00000000.

Log: 'System' Date/Time: 19/06/2011 2:35:32 PM
Type: error Category: 0
Event: 7034 Source: Service Control Manager
The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 19/06/2011 2:31:07 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 1000008e, parameter1 c0000005, parameter2 bf954ef3, parameter3 b69b6c00, parameter4 00000000.

Log: 'System' Date/Time: 19/06/2011 2:29:38 PM
Type: error Category: 0
Event: 7034 Source: Service Control Manager
The NVIDIA Display Driver Service service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 19/06/2011 10:22:42 AM
Type: error Category: 0
Event: 8032 Source: BROWSER
The browser service has failed to retrieve the backup list too many times on transport \Device\NetBT_Tcpip_{10DD97D5-A0E7-4B6A-B688-FFC922178FEC}. The backup browser is stopping.

Log: 'System' Date/Time: 19/06/2011 10:18:04 AM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The Windows Image Acquisition (WIA) service hung on starting.

Log: 'System' Date/Time: 19/06/2011 10:16:41 AM
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The Task Scheduler service failed to start due to the following error: All pipe instances are busy.

Log: 'System' Date/Time: 19/06/2011 10:16:41 AM
Type: error Category: 0
Event: 7011 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service.

Log: 'System' Date/Time: 19/06/2011 10:16:41 AM
Type: error Category: 0
Event: 7011 Source: Service Control Manager
Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.

Log: 'System' Date/Time: 19/06/2011 12:39:46 AM
Type: error Category: 0
Event: 4321 Source: NetBT
The name "MSHOME :1d" could not be registered on the Interface with IP address 192.168.0.102. The machine with the IP address 192.168.0.105 did not allow the name to be claimed by this machine.

Log: 'System' Date/Time: 19/06/2011 12:37:01 AM
Type: error Category: 0
Event: 7022 Source: Service Control Manager
The Windows Image Acquisition (WIA) service hung on starting.

-

SIW Log:

Quanta 30B7 > Temperatures
THRM - Value: 143 F, Min: 141 F, Max: 156 F

AMD Turion 64 Mobile MK-36 > Temperatures
Core #0 - Value: 147 F, Min: 145 F, Max: 163F

ST980811AS > Temperatures
Assembly - Value: 112 F, Min: 112 F, 112 F
Air Flow - Value: 112 F, Min: 112 F, 112 F

Battery

Current Voltage - Value: 12.13 V, Min: 12.13 V, Max: 12.13 V
Designed Capacity - Value: 88800 mWh, Min: 88800 mWh, Max: 88800 mWh
Wear Level - Value: 0%

Edited by Wang Yuan Ji, 19 June 2011 - 11:33 PM.


#14 Broni

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Posted 19 June 2011 - 11:22 PM

Just paste it into your next reply.

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#15 Wang Yuan Ji

Wang Yuan Ji
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Posted 19 June 2011 - 11:32 PM

Process Explorer Log:

Process PID CPU Private Bytes Working Set Description Company Name Page Faults Command Line
alg.exe 3368 1,628 K 4,208 K Application Layer Gateway Service Microsoft Corporation 1,091 C:\WINDOWS\System32\alg.exe
AppleMobileDeviceService.exe 1880 5,092 K 7,640 K MobileDeviceService Apple Inc. 2,001 "C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe"
AvastSvc.exe 488 16,752 K 1,212 K avast! Service AVAST Software 323,462 "C:\Program Files\AVAST Software\Avast\AvastSvc.exe"
AvastUI.exe 3896 4,900 K 3,172 K avast! Antivirus AVAST Software 4,768 "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
chrome.exe 5820 48,748 K 33,776 K Google Chrome Google Inc. 468,786 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe"
chrome.exe 5956 8,684 K 15,840 K Google Chrome Google Inc. 4,901 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.011692C0.954360094 --ignored=" --type=renderer " /prefetch:3
chrome.exe 5968 25,336 K 34,988 K Google Chrome Google Inc. 145,443 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=extension --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.01169160.97431062 --ignored=" --type=renderer " /prefetch:3
chrome.exe 5992 92,920 K 105,748 K Google Chrome Google Inc. 1,750,623 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.04536B00.402438540 /prefetch:3
chrome.exe 6096 53,156 K 62,452 K Google Chrome Google Inc. 31,877 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.04536580.1140331890 /prefetch:3
chrome.exe 6124 51,956 K 62,376 K Google Chrome Google Inc. 32,853 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.04536DC0.1571080292 /prefetch:3
chrome.exe 6136 54,720 K 64,388 K Google Chrome Google Inc. 558,822 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.0468D580.602366040 /prefetch:3
chrome.exe 3144 75,680 K 85,932 K Google Chrome Google Inc. 77,291 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.0468D2C0.58511105 /prefetch:3
chrome.exe 4976 90,848 K 100,336 K Google Chrome Google Inc. 59,290 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.0468D000.1332569033 /prefetch:3
chrome.exe 3408 112,888 K 122,344 K Google Chrome Google Inc. 64,687 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.0468DC60.2062987928 /prefetch:3
chrome.exe 2416 51,044 K 61,392 K Google Chrome Google Inc. 31,934 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=renderer --lang=en-US --force-fieldtest=ConnCountImpact/conn_count_6/ConnnectBackupJobs/ConnectBackupJobsEnabled/DnsImpact/default_enabled_prefetch/DnsParallelism/parallel_default/GlobalSdch/global_enable_sdch/IdleSktToImpact/idle_timeout_60/Prefetch/ContentPrefetchPrerender1/ProxyConnectionImpact/proxy_connections_32/RevCheckingImpact/control/SpdyCwnd/cwnd10/SpdyImpact/npn_with_spdy/ --disable-client-side-phishing-detection --disable-webgl --disable-gl-multisampling --disable-accelerated-compositing --disable-accelerated-2d-canvas --channel=5820.0468D9A0.2119796254 /prefetch:3
chrome.exe 4272 10,560 K 14,856 K Google Chrome Google Inc. 3,986 "C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=plugin --plugin-path="C:\Documents and Settings\Dale Burket\Local Settings\Application Data\Google\Chrome\Application\14.0.794.0\gcswf32.dll" --lang=en-US --channel=5820.042C4700.656821774 /prefetch:4
csrss.exe 684 1,908 K 7,444 K Client Server Runtime Process Microsoft Corporation 15,554 C:\WINDOWS\system32\csrss.exe ObjectDirectory=\Windows SharedSection=1024,3072,512 Windows=On SubSystemType=Windows ServerDll=basesrv,1 ServerDll=winsrv:UserServerDllInitialization,3 ServerDll=winsrv:ConServerDllInitialization,2 ProfileControl=Off MaxRequestThreads=16
ctfmon.exe 3064 1,536 K 5,184 K CTF Loader Microsoft Corporation 1,946 "C:\WINDOWS\system32\ctfmon.exe"
dllhost.exe 2136 2,668 K 6,864 K COM Surrogate Microsoft Corporation 1,799 C:\WINDOWS\system32\dllhost.exe /Processid:{02D4B3F1-FD88-11D1-960D-00805FC79235}
ehmsas.exe 2652 1,500 K 4,520 K Media Center Media Status Aggregator Service Microsoft Corporation 1,157 C:\WINDOWS\eHome\ehmsas.exe -Embedding
ehrecvr.exe 2108 2,916 K 5,208 K Media Center Receiver Service Microsoft Corporation 1,415 C:\WINDOWS\eHome\ehRecvr.exe
ehSched.exe 2208 2,000 K 5,596 K Media Center Scheduler Service Microsoft Corporation 1,957 C:\WINDOWS\eHome\ehSched.exe
ehtray.exe 3832 3,028 K 1,632 K Media Center Tray Applet Microsoft Corporation 2,406 "C:\WINDOWS\ehome\ehtray.exe"
explorer.exe 1972 1.54 20,112 K 28,580 K Windows Explorer Microsoft Corporation 46,456 C:\WINDOWS\Explorer.EXE
hpqwmiex.exe 3792 2,396 K 4,040 K hpqwmiex Module Hewlett-Packard Development Company, L.P. 1,032 "C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe"
inetinfo.exe 2332 4,160 K 7,972 K Internet Information Services Microsoft Corporation 2,202 C:\WINDOWS\system32\inetsrv\inetinfo.exe
Interrupts n/a < 0.01 0 K 0 K Hardware Interrupts and DPCs 0
jqs.exe 2372 2,632 K 1,476 K Java™ Quick Starter Service Sun Microsystems, Inc. 562,083 "C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf"
lsass.exe 792 4,344 K 1,436 K LSA Shell (Export Version) Microsoft Corporation 5,323 C:\WINDOWS\system32\lsass.exe
LSSrvc.exe 2404 1,076 K 3,124 K Hewlett-Packard Company 793 "C:\Program Files\Common Files\LightScribe\LSSrvc.exe"
mcrdsvc.exe 3816 1,276 K 3,676 K MCRD Device Service Microsoft Corporation 934 C:\WINDOWS\ehome\mcrdsvc.exe
mDNSResponder.exe 1924 1,648 K 4,388 K Bonjour Service Apple Inc. 1,130 "C:\Program Files\Bonjour\mDNSResponder.exe"
mqsvc.exe 3880 2,632 K 7,080 K Message Queuing Service Microsoft Corporation 2,170 C:\WINDOWS\system32\mqsvc.exe
mqtgsvc.exe 1692 1,824 K 4,572 K Windows NT MSMQ Trigger Service Microsoft Corporation 1,177 C:\WINDOWS\system32\mqtgsvc.exe
msdtc.exe 1776 2,364 K 5,680 K MS DTC console program Microsoft Corporation 1,687 C:\WINDOWS\system32\msdtc.exe
NMSAccessU.exe 2936 952 K 2,412 K 620 "C:\Program Files\CDBurnerXP\NMSAccessU.exe"
notepad.exe 3448 1,736 K 832 K Notepad Microsoft Corporation 1,554 "C:\WINDOWS\system32\notepad.exe"
nvsvc32.exe 2952 2,416 K 4,084 K NVIDIA Driver Helper Service, Version 86.19 NVIDIA Corporation 3,118 C:\WINDOWS\system32\nvsvc32.exe
procexp.exe 1932 19,736 K 26,624 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com 11,602 "C:\PROGRAM FILES\PROCESSEXPLORER\PROCEXP.EXE" taskmgr.exe
psi_tray.exe 900 1,268 K 3,944 K Secunia PSI Tray Secunia 1,014 "C:\Program Files\Secunia\PSI\psi_tray.exe"
psia.exe 3268 10,312 K 15,608 K Secunia PSI Agent Secunia 5,538 "C:\Program Files\Secunia\PSI\PSIA.exe" --start-service
rundll32.exe 3600 3,064 K 6,012 K Run a DLL as an App Microsoft Corporation 2,479 rundll32.exe nview.dll,nViewInitialize
SbieCtrl.exe 2992 2,504 K 7,388 K Sandboxie Control SANDBOXIE L.T.D 2,094 "C:\Program Files\Sandboxie\SbieCtrl.exe"
SbieSvc.exe 1064 1,436 K 3,040 K Sandboxie Service SANDBOXIE L.T.D 885 "C:\Program Files\Sandboxie\SbieSvc.exe"
services.exe 772 2,224 K 4,944 K Services and Controller app Microsoft Corporation 3,834 C:\WINDOWS\system32\services.exe
smss.exe 580 176 K 432 K Windows NT Session Manager Microsoft Corporation 222 \SystemRoot\System32\smss.exe
spoolsv.exe 1168 3,816 K 5,964 K Spooler SubSystem App Microsoft Corporation 1,780 C:\WINDOWS\system32\spoolsv.exe
sua.exe 1424 884 K 2,460 K Secunia Update Agent Secunia 613 "C:\Program Files\Secunia\PSI\sua.exe" --start-service
svchost.exe 944 3,520 K 5,772 K Generic Host Process for Win32 Services Microsoft Corporation 1,715 C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe 996 2,496 K 5,704 K Generic Host Process for Win32 Services Microsoft Corporation 1,719 C:\WINDOWS\system32\svchost.exe -k rpcss
svchost.exe 1080 19,148 K 30,224 K Generic Host Process for Win32 Services Microsoft Corporation 25,783 C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe 1220 2,180 K 4,648 K Generic Host Process for Win32 Services Microsoft Corporation 5,419 C:\WINDOWS\system32\svchost.exe -k NetworkService
svchost.exe 1348 3,100 K 5,696 K Generic Host Process for Win32 Services Microsoft Corporation 1,479 C:\WINDOWS\system32\svchost.exe -k LocalService
svchost.exe 1736 1,812 K 4,468 K Generic Host Process for Win32 Services Microsoft Corporation 1,158 C:\WINDOWS\system32\svchost.exe -k LocalService
svchost.exe 1860 6,836 K 11,256 K Generic Host Process for Win32 Services Microsoft Corporation 22,304 C:\WINDOWS\System32\svchost.exe -k Akamai
svchost.exe 1968 2,544 K 3,832 K Generic Host Process for Win32 Services Microsoft Corporation 1,102 C:\WINDOWS\system32\svchost.exe -k bthsvcs
svchost.exe 2252 1,956 K 4,032 K Generic Host Process for Win32 Services Microsoft Corporation 1,049 C:\WINDOWS\System32\svchost.exe -k HTTPFilter
svchost.exe 3532 1,888 K 4,452 K Generic Host Process for Win32 Services Microsoft Corporation 1,299 C:\WINDOWS\system32\svchost.exe -k LocalService
svchost.exe 3556 2,876 K 4,892 K Generic Host Process for Win32 Services Microsoft Corporation 1,419 C:\WINDOWS\system32\svchost.exe -k imgsvc
System 4 0 K 256 K 12,494
System Idle Process 0 98.46 0 K 28 K 0
tcpsvcs.exe 3496 1,732 K 4,308 K TCP/IP Services Application Microsoft Corporation 1,119 C:\WINDOWS\system32\tcpsvcs.exe
UpdateChecker.exe 2068 20,632 K 24,480 K FileHippo.com Update Checker FileHippo.com 6,850 "C:\Program Files\FileHippo.com\UpdateChecker.exe" /background
VEW.exe 4944 1,740 K 5,868 K Windows Event Viewer - Reports from 1 to 20 of the last events or between two dates. 1,524 "C:\Documents and Settings\Dale Burket\Desktop\VEW.exe"
vsmon.exe 1440 22,676 K 26,048 K TrueVector Service Check Point Software Technologies LTD 71,585 C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service
winlogon.exe 720 7,892 K 732 K Windows NT Logon Application Microsoft Corporation 9,559 winlogon.exe
winopt.exe 3688 4,440 K 6,116 K 1,549 C:\WINDOWS\system32\winopt.exe
wmiprvse.exe 5768 2,816 K 5,500 K WMI Microsoft Corporation 1,410 C:\WINDOWS\system32\wbem\wmiprvse.exe
wmpnetwk.exe 3992 6,144 K 8,780 K Windows Media Player Network Sharing Service Microsoft Corporation 2,245 "C:\Program Files\Windows Media Player\WMPNetwk.exe"
wmpnscfg.exe 3100 1,652 K 5,096 K Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation 1,313 "C:\Program Files\Windows Media Player\WMPNSCFG.exe"
YahooAUService.exe 3748 5,192 K 8,004 K AutoUpater Service Module Yahoo! Inc. 2,114 "C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe"
zlclient.exe 3940 15,652 K 4,060 K ZoneAlarm Client Check Point Software Technologies LTD 28,435 "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"




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