Posted 19 June 2011 - 10:18 AM
1) Norton is a company, not a product.
2) System restore is buggy at best. When it works it's great, but it doesn't always work. That's why I always suggest that EVERYONE use disk imaging software on a regular basis - but that's another story. What you can do is disconnect from the internet and then disable whatever Norton security product you are using. Then try system restore (you disconnect from the internet to avoid a malware problem while your security is disabled).