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Caution. This hard disk may be infected by a virus.


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11 replies to this topic

#1 zoomerpsu

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Posted 19 June 2011 - 05:40 AM

There seems to be whole lot of things wrong with my computer. Here they are:

1. First thing is that when I turn on the computer, I get the msg "Caution.
This hard drive may be infected with with a virus." I press enter, and from a
Smart Boot Manager v2.0 screen, I select to boot from ACT prime under the boot
menu.

2. After windows XP loads, I get the message in a McAfee box that states "Some
components of ActiveShield are either missing or might not have been installed
properly." I just close the message or click OK. I have uninstalled and
reinstalled McAfee, but still receive the message.

3. My system is super slow. It takes several minutes to open Outlook 2010,
and webpage loads take a long time too. I ran Advanced System Care 3 and it
cleaned up alot of registry errors and security issues.

4. Next is when I run Malwarebytes software I get the 372 error
(vbalsgrid6.ocx error message)...I had an older version, but uninstalled,
downloaded the latest version, installed and tried to run in safe mode, as I
thought this would help, but I got the error.

5. I currently have McAfee installed (which detects nothing) as well as HJT,
and Adaware. McAfee runs by itself in realtime but it may be in conflict with
another one of these programs.

By the way I run Windows XP Professional SP2. I DO NOT have the XP install
CD's. Not sure if there's anything I can do short of somehow obtaining new
disks and reinstalling.. Any help is much appreciated.

<redacted>@yahoo.com

Edited by Andrew, 19 June 2011 - 05:57 AM.
Mod Edit: Redacted E-Mail Address For Your Protection - AA


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#2 cryptodan

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Posted 21 June 2011 - 10:47 PM

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

• Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.

• Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.

• Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.

• Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.

• The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.


Use of Advanced System Care probably attributed to a majority of your issues per the above.

#3 zoomerpsu

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Posted 22 June 2011 - 01:22 AM

Is there anything I can do? Perhaps system restore?

#4 cryptodan

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Posted 22 June 2011 - 08:25 AM

See if Advanced System Care will allow you to restore the registry settings that it said it "repaired", and if it can't then we will have to try and get you back up and running again.

#5 invision

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Posted 22 June 2011 - 08:45 AM

You can also follow these steps from boopme

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.



#6 zoomerpsu

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Posted 23 June 2011 - 08:08 AM

1. Ok, regarding Advanced System Care, I restored back to the earliest date that I could, which was this past April. Unfortunately, I have installed/uninstalled/reinstalled this program a few times, so it is by no means the actual "earliest" recovery point. Lesson learned, no more registry cleaners.

2. Uninstalled MBAM, ran MBAM clean, and reinstalled per instructions. Here is the log:

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6923

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/23/2011 12:19:38 AM
mbam-log-2011-06-23 (00-19-35).txt

Scan type: Quick scan
Objects scanned: 167793
Time elapsed: 1 hour(s), 17 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

3. Ran EsetScan. Trojans were found and quarantined. Here is that log:

C:\Documents and Settings\Johnn\Shared\03 Track 3.wma WMA/TrojanDownloader.Wimad.K trojan cleaned by deleting - quarantined
C:\Documents and Settings\Johnn\Shared\04 Track 4.wma Win32/Adware.180Solutions application cleaned by deleting - quarantined
C:\Documents and Settings\Johnn\Shared\05 Track 5.wma probably a variant of Win32/Agent.FCJWLFS trojan cleaned by deleting - quarantined
C:\Documents and Settings\Johnn\Shared\06 Track 6.wma WMA/TrojanDownloader.Wimad.K trojan cleaned by deleting - quarantined
C:\Documents and Settings\Johnn\Shared\07 Track 7.wma WMA/TrojanDownloader.Wimad.K trojan cleaned by deleting - quarantined

This is where we are.

#7 cryptodan

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Posted 23 June 2011 - 12:35 PM

Can you perform a complete scan?

#8 zoomerpsu

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Posted 23 June 2011 - 07:44 PM

MBAM Complete Scan Log:

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6923

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/23/2011 4:27:02 PM
mbam-log-2011-06-23 (16-27-00).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 279227
Time elapsed: 2 hour(s), 28 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 zoomerpsu

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Posted 25 June 2011 - 12:24 AM

No change in computer performance. Computer still slow. Still receiving error messages stated in original post, items #1 and #2. Please advise what else we can try.

#10 cryptodan

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Posted 25 June 2011 - 03:18 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#11 zoomerpsu

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Posted 26 June 2011 - 11:04 PM

Instructions followed and posted to http://www.bleepingcomputer.com/forums/topic406309.html

#12 Elise

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Posted 27 June 2011 - 05:27 AM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to a week, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

regards, Elise


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